Sheehan Cadillac - Service Center

Sheehan Cadillac customer service excellent. Went to Sheehan Cadillac for vehicle service maintenance due. Robert Carter, Service Advisor, listened to our concerns and made helpful suggestions f Went to Sheehan Cadillac for vehicle service maintenance due. Robert Carter, Service Advisor, listened to our concerns and made helpful suggestions for some additional maintenance that should be addressed due to vehicle mileage. Rebecca Hussle, Customer Experience Manager, checked with us to confirm that our issues were taken care of and that we were well satisfied overall with our visit. We are very satisfied with the service maintenance and give an A+ to service technicians, Robert Carter, and Rebecca Hussle. Thank you. More

Jaime in service and Rebecca Jaime was an awesome service advisor and while I was waiting Rebecca spent some time with me and gave me some very nice discounts for restaurants. Th Jaime was an awesome service advisor and while I was waiting Rebecca spent some time with me and gave me some very nice discounts for restaurants. They would get 10 stars if I could More

Really stepped up their game, great service Great receptive service, understanding your needs, vehicle came back like I wanted it. Also got 5 months free of On star service.. great stuff!! Deale Great receptive service, understanding your needs, vehicle came back like I wanted it. Also got 5 months free of On star service.. great stuff!! Dealership looks great, and comfortable waiting areas. More

Excellent Service from Jamie Wells & Rebecca Husstle I drove in to the service department today without an appointment to have a faulty tire sensor looked at. I was greeted by Jamie Wells who was extreme I drove in to the service department today without an appointment to have a faulty tire sensor looked at. I was greeted by Jamie Wells who was extremely professional. Within 45 minutes Jamie had me out the door with a brand-new tire sensor. It is important to note that I drove to Sheehan Cadillac from my Coral Springs home simply because I was frustrated With the previous service I had received from Ed Morse Cadillac Relative to the same issue. I actually left five voicemails to two different service advisors at Ed Morse Cadillac, with no return calls from either of them. The service team at Sheehan Cadillac made me feel as though I was a 20 year plus customer. I then spent 15 minutes with Rebecca who helped in getting a free offer with OnStar. I will gladly keep driving the additional distance to support this amazing team... Thanks again Jamie and Rebecca. Sincerely, Steve Boucher More

Service is Second to None Jim Rearden and Rebecca Hussie at Sheehan Cadillac are fantastic. Jim tried to resolve my SRX in lieu of a service order. You guys are aces. Jim Rearden and Rebecca Hussie at Sheehan Cadillac are fantastic. Jim tried to resolve my SRX in lieu of a service order. You guys are aces. More

Professional Stopped in the other day first time there to introduce myself I currently own 4 Cadilllacs...was greeted by Rebecca whose was a angel very professiona Stopped in the other day first time there to introduce myself I currently own 4 Cadilllacs...was greeted by Rebecca whose was a angel very professional and attentive to my needs and questions then I was greeted by Robert Carter also extremely courteous and helpful I set up the vehicles that I own with Robert for future service and then sat and talked with Rebecca who was very helpful and friendly she gave some promo cards that was very nice I am looking forward to servicing my vehicles there and building a great relationship with Sheehan Cadillac hang onto those two they made my visit worth it....Thank you again Richard S Alexander More

Excellent Service! I have been servicing my cadillac with Jim Reardon for over 6 years. I find this dealership to be reliable and fair. I am also greeted and provided I have been servicing my cadillac with Jim Reardon for over 6 years. I find this dealership to be reliable and fair. I am also greeted and provided with discount cards by Rebecca Hussle each time I visit which is very much appreciated. More

Outstanding customer service I was having some issues with my Cadillac and I got the pleasure to work with Rebecca and Brian at this property. They were more than helpful and acco I was having some issues with my Cadillac and I got the pleasure to work with Rebecca and Brian at this property. They were more than helpful and accommodating. They went out of there way to help get my car fixed with no inconvenience. Great job! More

Cadillac Sales and Service My experience at Sheehan Cadillac was excellent. First, Jim helped me get my car over to service and took excellent notes about what my concerns were My experience at Sheehan Cadillac was excellent. First, Jim helped me get my car over to service and took excellent notes about what my concerns were. I say were because they addressed them all with no cost since I have a lease. Then Karl the driver took me and also my business partner who was bringing in his wife's Hummer. Upon return, Karl picked us up and took us back to the dealership where our cars were ready and waiting. They communicate with us during the day so we both knew when the vehicles would be ready. Then Rebecca Hussle helped me get my On Star Service reinstated with a new promotion for 3++ months. She gave me some discount cards and my Sweetheart and I went to Bonefish Grille for our anniversary. I am a Cadillac Fanatic...... Thank you... More

Thank you! Just a note to let you know that the service I receive from Rebecca Hussle, Customer Experience Mgr, and Jim Reardon, Service Rep...is OUTSTANDING! I Just a note to let you know that the service I receive from Rebecca Hussle, Customer Experience Mgr, and Jim Reardon, Service Rep...is OUTSTANDING! I had been a Lincoln customer flease or over 13 years and when Cadillac had a lease offer in June 1915...I just had to test drive a Cadillac! Well I did and Loved it. (I bought it from Coral Cadillac and Sheehan bought the dealership in 2017.) What a beautiful ride the Cadillac gives you! And Rebecca always comes and visits me (and has offers from local Restaurants to give me), while waiting for the Complimentary Oil Change and TIre Rotation) and Jim always pays close attention to my needs if I need more then an oil change. Just can't say enought great things about these 2 employees. And let me also say that Matt....who was in the Service Dept and has now been promoted to the business office...has been so very kind and pleasent to me every time I'd stop in for a car wash and to get air in my tires. I am hoping and looking forward to be a Sheehan customer for many years to come....and to see how my next purchase is handled,as my Lease is up in June 2018. More