Sheehan Cadillac - Service Center

Rebecca is awesome Like I said, Rebecca is awesome.. She always makes the customer feel like #1... Visit after visit her customer service is consistently on point and t Like I said, Rebecca is awesome.. She always makes the customer feel like #1... Visit after visit her customer service is consistently on point and top shelf. She's definitely some one you want on the front lines in the battle to gain and retain customers. More

Fantastic Experience and highly recommend this group I would recommend Rebecca Hussle to anyone in need of service to their vehicle. She is professional, knowledgeable and extremely helpful. She assisted I would recommend Rebecca Hussle to anyone in need of service to their vehicle. She is professional, knowledgeable and extremely helpful. She assisted in setting up my On-Star, Provided great restaurant coupons and has an energy and true excitement for her profession More

Great Experience! Just purchased two Cadillac's, and was taken care of by Customer Service Manager: Rebecca Hussle....she went out of her way to make sure we were Just purchased two Cadillac's, and was taken care of by Customer Service Manager: Rebecca Hussle....she went out of her way to make sure we were happy, including set us up with On-Star in both vehicles. Friendly & Professional service..... Thank you! More

Professional & Knowledgeable This dealership is top shelf. The staff is professional and knowledgeable. My experience with Cadillac dealerships for the past years have been except This dealership is top shelf. The staff is professional and knowledgeable. My experience with Cadillac dealerships for the past years have been exceptional and I have come to expect nothing less than exceptional service. I know there are choices for Cadillac Services, but I know, Sheehan Cadillac delivers that kind of service. I am a very happy customer. More

yearlyl maintenance checkup Recently I took my care in to be serviced. My experience was most successful as in the past. I have been dealing with this dealership for the bett Recently I took my care in to be serviced. My experience was most successful as in the past. I have been dealing with this dealership for the better part of twenty years. My Service Advisor is James Reardon. He has been outstanding in helping me through the years, and I must say is a key factor for me continuing my service with this dealership;. I can trust him, and as a single female this is most important. This visit I met Rebecca Hussle, Customer Experience Manager. What a delightful young lady. She told me of services I was unaware of and helped me with Onstar. In my opinion she is a great addition to the office and I look foraward to working with her in the future as she extended herself to help me in any way. More

Superstar service 5 star service for sure. After my first time here they never forgot my name. Always easy to deal with, their service is always above and beyond. Rebec 5 star service for sure. After my first time here they never forgot my name. Always easy to deal with, their service is always above and beyond. Rebecca the manager helped me sign on for a free trial on onstar. She is such a delight. I highly recommend this dealership and their team and I often brag about my experience here to all my friends and clients. More

A++ service I have always had a pleasurable experience at this dealership, service is top notch and always going the extra mile. Rebecca is always pleasant and he I have always had a pleasurable experience at this dealership, service is top notch and always going the extra mile. Rebecca is always pleasant and helpful and genuinely hopes you have a positive experience. Keith in service is a great communicator and always gets my car in promptly. Carl the courtesy driver is a great conversationalist and always on time. This is what you look for in a full service luxury car dealership. More

Checking on the onstar for our Cadillac We had our car serviced (oil change) back in October just prior to going on a 15 day cruise. We had just arrived in Florida from Michigan and they (Br We had our car serviced (oil change) back in October just prior to going on a 15 day cruise. We had just arrived in Florida from Michigan and they (Brian Goodman) were willing to fit us. This was our first experience with the new management. After the cruise we continued our travels and are just back in Florida now. We were extremely pleased with the friendly staff. At that time Rebecca Hussle came out and introduced herself to us. She was willing to share information about "onstar" with us. We had very limited time so we went in today. She was very helpful in explaining the onstar features. We actually had onstar and didn't realize it. After going through all the features we are very excited to use it to its full potential. Thank you again for excellent service and information regarding our car. More

Impressed To whom it may concern, I was searching for a Chevrolet dealership for an oil change and filter for my Tahoe. I made a 10am. at Lou Bachrodt. I walke To whom it may concern, I was searching for a Chevrolet dealership for an oil change and filter for my Tahoe. I made a 10am. at Lou Bachrodt. I walked into the main entrance and saw no one. I asked a customer if anyone works here. She laughed. I walked around saying hello, hello, hello. Finally a gentleman came out of an office and directed me to the service department. I was instructed to ask for Bruce, he acknowledged me and told me to pull up and he would take the Tahoe.  30 min went by and the Tahoe is still parked in the same spot, so I asked Bruce how long will this take. He didn't provide me an exact time, he stated maybe 3 hours. He informed me that if  prior customer's have other issues then that will prolong my appointment. From my perspective what's the point of scheduling an appointment, if the dealership doesn't honor its word. In addition, I asked him why doesn't the appointment booking person inform the customer's of this. Bruce said he had nothing to do with that. Then he asked me if I wanted to make another appointment. He seemed like a nice person, but I told him I have no interest in going through this nonsense again, wasting my time and I don't appreciate being mislead, not cool. First impressions matter and I was not impressed at all. 30 min. later I received a message from the dealership saying I have a 10am. appointment and asking me to let them know if I was coming. Clearly, this dealership does not communicate with each other and are disorganized, huge red flags. I called back and spoke to a gentleman and filled him in on my experience and informed him the reasons why I'm breaking up with the dealership. He apologized and said he understood. As I was driving down Federal highway, I pulled into Sheeham Cadillac. I asked a gentleman who was standing outside where could I get an oil change and filter. He was kind enough to direct me to the service department to ask them  if they could do it. I entered and everyone was smiling, happy and acknowledged me promptly, I got a good vibe. I spoke to a gentleman named Jamie, he informed me of the price, timeline and answered all my questions. Plus, he  took the time to explain additional information regarding my Tahoe, that I was not aware of. Jamie was professional, thorough and gave me a courtesy wash and vacuum. He is not only a man of his word, he  gave me peace of mind that my Tahoe was in good hands. A beautiful lady named Rebecca approached me and we started chatting. She gave me some coupons and cards of restaurant's. I felt as I had know her for years and she made me feel at home. She set up my ONSTAR and located another Chevy dealership to get my recall looked after. She was professional, courteous, kind and over the top helpful. After meeting Rebecca and Jamie, I was impressed!  I want to thank Lou Batchrodt dealership for not keeping their word because I would have never gone to Sheehan Cadillac. I would rather be at a 5 star, that I can trust! At the end of the day, I am very grateful and appreciated the deal, but it is difficult  to find human's with integrity and good character. Because of Jamie, Rebecca and the strong team at Sheehan Cadillac not only  will I return,  I will refer this 5 star dealership to everyone I know and meet! Thank you so much for making my day better! AJ  More