Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
250 Reviews of Sheehan Cadillac - Service Center
Sort by
January 29, 2025
EXCELLENT SERVICE DEPENDABLE ALWAYS ACCOMODATING WITH SERVICE APPOINTMENTS THE DROP OFF AND PICK UP SERVICE IS OUTSTANDING SERVICE APPOINTMENTS THE DROP OFF AND PICK UP SERVICE IS OUTSTANDING More
by BIGLEWBOCA
Verified CustomerEmployees Worked With
January 29, 2025
Jim Reardon is very knowledgeable, helpful and courteous. He offers suggestions for maintenance you may need on your card and I am very confident with his opinions. He offers suggestions for maintenance you may need on your card and I am very confident with his opinions. More
by LIJOFLMI
Employees Worked With
January 27, 2025
Took a ridiculous 3 months to replace the valve body on my Escalade. I dropped it off Oct 24, 2024 and did not get it back until Jan 27, 2025. Called Robert Farkas regularly for status. He said there we my Escalade. I dropped it off Oct 24, 2024 and did not get it back until Jan 27, 2025. Called Robert Farkas regularly for status. He said there were no valve body parts anywhere. He did give me a dealer loaner car, which I drove for 5 weeks during this time. I asked to escalate the problem and Robert said he had spoken to the Service Manager, but nothing could be done. I didn't get any resolution until the week of Jan 13 when I called the Service Mgr, Tony Petrone myself, and had my husband call Robert Farkas to demand a solution. since my car had been there for 2.5 months. On Jan 17, Christy Johnson, Asst. Service Manager, told me she would call General Motors directly, and said there had been no movement on the part request since the end of October. Sheehan fixed my car Fri, Jan 23rd. However, the battery was dead from sitting for 3 months, and Robert expected me to buy a new battery. I refused and told him to discuss with the Service Managers. Christy Johnson said they'd leave the battery on the charger overnight, which fix the problem. It enrages me that Service wouldn't fully charge the battery before telling me I'd have to buy a new one. I find it hard to believe that there was not one single valve body in all the world that could be located in three months until I had to start fighting for resolution. This is the third time I have brought the car in for this problem with the car shuddering and lurching forward at low speeds. In May 2024, Sheehan replaced the left and right engine mount, and five months later on Oct 9, 2024, Sheehan again replaced the left and the right engine mount. The problem was not fixed, which is why I took the car back in on Oct 24, 2024. As I was driving home from the dealership today, the car lurched forward twice at a low speed, so I will be returning the car to Sheehan tomorrow. I own two Cadillacs, but will not buy a Cadillac again. I've been a Sheehan customer for 9 years and have witnessed the steady decline in service and customer consideration as the years have gone by. More
by 4ROSENBERGS
January 26, 2025
Jim Reardon is excellent! Work performed was perfect. The shuttle driver was polite and a very good driver. Work performed was perfect. The shuttle driver was polite and a very good driver. More
by efitzelf
Employees Worked With
January 25, 2025
Made an appointment with Jim to have my car serviced. He was there as scheduled and took great care of me. I have know him for years and he is always a pleasure to work with. All work was done as promise He was there as scheduled and took great care of me. I have know him for years and he is always a pleasure to work with. All work was done as promised and in a timely manner. More
by lynne Fehland
Employees Worked With
January 23, 2025
Hello Work with KC At Ed Morris always took care of me spoke to him and told me he was with your dealership came down. Everything was excellent. I will be coming there from now on to do service. spoke to him and told me he was with your dealership came down. Everything was excellent. I will be coming there from now on to do service. More
by David D
Employees Worked With
KC
January 22, 2025
Always great dealing with Jim Reardon for years now. I love my Cadillacs for many years now. I love my Cadillacs for many years now. More
by CURTISHENNIGAR
Employees Worked With
January 19, 2025
The technician are always curtious and friendly. They write up the service right away..they come and see you to tell you the progress of the work that is being done. They write up the service right away..they come and see you to tell you the progress of the work that is being done. More
by DB5412
Employees Worked With
January 19, 2025
Danny Asherman clearly explained everything I needed to know about servicing the a/c in my car. I completely appreciate his professionalism and care! He’s the best :-) know about servicing the a/c in my car. I completely appreciate his professionalism and care! He’s the best :-) More
by JANICE.ASHERMAN
Employees Worked With
January 19, 2025
Really enjoyed my buying experience at Sheehan. Additionally, the service side is beyond amazing thanks to their staff, courtesy shuttles, and complimentary rental cars. Additionally, the service side is beyond amazing thanks to their staff, courtesy shuttles, and complimentary rental cars. More
by CMKAMBOBE
Employees Worked With
