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265 Reviews of Sheehan Cadillac - Service Center
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December 15, 2023
My service advisor, Jim Reardon, has gone above and beyond to ensure my satisfaction. In the past 3 months, I've had several issues with my XT6. Jim has been there to help, get me setup with a loaner/r beyond to ensure my satisfaction. In the past 3 months, I've had several issues with my XT6. Jim has been there to help, get me setup with a loaner/rental and provide timely updates. Jim's likely one of the best service advisors at Sheehan and is an asset to the Cadillac family. More
by heavyon
Employees Worked With
James Readon, Harold Rawls
November 12, 2023
Great service from start to finish. Danny made it so easy for me his customer service was superior I was in and out after work within 15 mins.Danny kept me updated on the progress of my Danny made it so easy for me his customer service was superior I was in and out after work within 15 mins.Danny kept me updated on the progress of my car I was/am completely satisfied with my experience at Sheehan. Even the young lady who sits outside at the podium .and directs you was very nice. More
by BarbiG
Employees Worked With
Danny
October 13, 2023
I must compliment ROBERT… He is the gentleman you first see when bringing in your car for maintenance,etc. I had a complex problem with my 2017 XT5. ROBERT helped me believe good customer service is still see when bringing in your car for maintenance,etc. I had a complex problem with my 2017 XT5. ROBERT helped me believe good customer service is still alive.. thanks again More
by beverlydietz
Employees Worked With
Robert
September 22, 2023
Great job done and good crews at Sheehan Cadillac, highly recommend to everyone. Thanks again for great service. recommend to everyone. Thanks again for great service. More
by epupulis
Employees Worked With
Other Employees :
Scott Lynton, Jay Pregiato, Mark Metivier, Harold Rawls
September 07, 2023
I was disappointed in the overall service purchasing lease new Cadillac XT4 on Aug 8/23. First of, got the car, the salesman didn’t have the patience to show me the gadgets on the car, left the dealersh lease new Cadillac XT4 on Aug 8/23. First of, got the car, the salesman didn’t have the patience to show me the gadgets on the car, left the dealership with the new SUV, and I realized I was not given the registration license after a few days…. I had to drive back which takes me 25 minutes from where I live to get it….. A few days later again I see no paperwork of the signed lease… I called again to the salesman and he told me he had given it to me with the booklet…. I said no otherwise why would I come all the way again to the dealership… at the same time I told him I need a “tech”to show me how to use the new features… and said he can show me and i said I’d rather get someone that who is tech knowledge… finally went to the service and no still they didn’t want to have someone from the service to be interrupted… I left very disappointed and managed to play around with the device… maybe they should hire me to teach other people to use it with patience… More
by ebd
Employees Worked With
Ed Sterling, Bert Gorman
May 13, 2023
Onstar alerted me of an emissions issue and I took my caddy into Sheehan the next day. I received great service, they drove me home and picked me up when my car was ready. Great service, love dealing w caddy into Sheehan the next day. I received great service, they drove me home and picked me up when my car was ready. Great service, love dealing with Sheehan. Thank you to Jim, the service manager who took good care of me! More
by sandymorrisfl
Employees Worked With
Jim
April 17, 2023
I always get great service from Sheehan Cadillac. They all go out of there way to exceed your expectations ! Thank you 🙏 They all go out of there way to exceed your expectations ! Thank you 🙏 More
by Marianne Russo
Employees Worked With
Other Employees :
Vanessa Bastos, Ed Sterling
April 16, 2023
Thank you for the great service and hospitality. Your dealership is one of the best I experienced. I appreciate your understanding and outstanding customer service. Your dealership is one of the best I experienced. I appreciate your understanding and outstanding customer service. More
by Marianne Russo
Employees Worked With
Other Employees :
Vanessa in service
