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184 Reviews of Sheehan Cadillac - Service Center
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December 10, 2022
Jim Reardon is the best. He provides true customer service. Hard to find today. He is the reason we buy our cars here for many years. He provides true customer service. Hard to find today. He is the reason we buy our cars here for many years. More
by Lisa D
Employees Worked With
Jim Reardon - Service
November 21, 2022
I scheduled my service online Friday, Nov. 18, 2022, and was able to lock in a service appointment (oil change and tire rotation plus multipoint inspection) for 8am on Sat. 19, 2022. The morn 18, 2022, and was able to lock in a service appointment (oil change and tire rotation plus multipoint inspection) for 8am on Sat. 19, 2022. The morning of my appointment I was greeted by Robert Farkas at the door, and he reviewed my service request and inspected my vehicle to provide me other service options and also asked me if I had any coupons for the service. He advised me that my appointment should not take more than 1 1/2hours with the included carwash. I then proceeded to the waiting room. I received notification that my car was ready at 9:13am and was on my way soon afterwards. I also left with quotes on 3 different brands of tires since I was advised that I was nearing the wear make on tires. Thanking Robert and Sheehan team for the great Service! Regards, Steven D. More
by Steven D
Employees Worked With
Robert Farkas
September 23, 2022
I would love to see a CADILLAC DEALERSHIP step up to the plate and do something to help out their brand customers with the infamous CUE system 2013 -2017 jel screen. There is a class action suit pending in plate and do something to help out their brand customers with the infamous CUE system 2013 -2017 jel screen. There is a class action suit pending in the courts and Cadillac knows these screens are faulty, especially in hotter climates . The replacement part which a skilled technician can install in about one hour costs less than $50 plus labor. But Cadillac dealers are mostly tossing the console and forcing customers to purchase an entire new console for over $1500. Some dealers to show good faith are doing the repair for about $500 according to Cadillac owners blog, but not here. They want their $1000 per car irrespective of what damage they have done to the brand. I have owned 14 Cadillac’s over the last 41 years, 1 Corvette, and 1 Yukon that I purchased from Sheehan GMC BUICK. This is my third CUE SCREEN but now I’m done. Cadillac isn’t what it use to be, integrity isn’t what it use to be. Customer service is an oxymoron. Doing what’s right doesn’t matter anymore. More
by Sfltaxpro
Employees Worked With
Repair
July 29, 2022
Excellent service at Sheehan Cadillac. I arrived without an appointment and nonetheless Vanessa was quick to get my 2013 ATS in the queue and serviced relatively quickly. Communication was I arrived without an appointment and nonetheless Vanessa was quick to get my 2013 ATS in the queue and serviced relatively quickly. Communication was clear and transparent on the process and assurance was given on the cost and next steps. Vanessa also arranged for alternate transportation/shuttle service during the time my ATS was in the shop (less than 1 day). I will recommend Sheehan Cadillac to friends and family, and I would return with any future service needs. More
by gordo
Employees Worked With
Vanessa, George
July 23, 2022
Dealer service advisor Robert is honest, caring and listens to the customer. He’s by far in a league of his own. The check in guy before you see the service advisor, is the most polite and courteous listens to the customer. He’s by far in a league of his own. The check in guy before you see the service advisor, is the most polite and courteous person you will encounter. More
by angelkeim
Employees Worked With
Robert the service advisor
May 24, 2022
Dependable , professional, friendly . Very happy dealing with Sheehan Cadilac dealership Looking forward dealing with them in the future to Very happy dealing with Sheehan Cadilac dealership Looking forward dealing with them in the future to More
by zoricam
Employees Worked With
Jay Pregiato
March 09, 2022
This place is horrible. I bought a brand new 2022 Cadillac had a defective computer system and needed new modules in the 1st two week. I took it in, they ordered the new m I bought a brand new 2022 Cadillac had a defective computer system and needed new modules in the 1st two week. I took it in, they ordered the new modules and it took until over 8 weeks to get them in. Then when they called me to schedule service, they told me I had to purchase my own rental car. They told me the only way they would provide transportation while fixing my car is if the car was unsafe or disabled. I can't believe a company like Cadillac would treat a customer like this. These vehicles cost a lot of money, and when one is defective within the first 2 weeks, I expect to be provide a car while the issue if being fixed. This is my second Cadillac and I will never purchase Cadillac again. Do not go to Sheehan Cadillac for service. More
by dcredle7
February 18, 2022
When I need service, Jim Reardon makes sure it gets done. Both my XT5 and CT6 go in for whatever needed and come back perfect. Done right first time. Both my XT5 and CT6 go in for whatever needed and come back perfect. Done right first time. More
by Steve
Employees Worked With
James Reardon
