Sheehan Cadillac

Impressed To whom it may concern, I was searching for a Chevrolet dealership for an oil change and filter for my Tahoe. I made a 10am. at Lou Bachrodt. I walke To whom it may concern, I was searching for a Chevrolet dealership for an oil change and filter for my Tahoe. I made a 10am. at Lou Bachrodt. I walked into the main entrance and saw no one. I asked a customer if anyone works here. She laughed. I walked around saying hello, hello, hello. Finally a gentleman came out of an office and directed me to the service department. I was instructed to ask for Bruce, he acknowledged me and told me to pull up and he would take the Tahoe.  30 min went by and the Tahoe is still parked in the same spot, so I asked Bruce how long will this take. He didn't provide me an exact time, he stated maybe 3 hours. He informed me that if  prior customer's have other issues then that will prolong my appointment. From my perspective what's the point of scheduling an appointment, if the dealership doesn't honor its word. In addition, I asked him why doesn't the appointment booking person inform the customer's of this. Bruce said he had nothing to do with that. Then he asked me if I wanted to make another appointment. He seemed like a nice person, but I told him I have no interest in going through this nonsense again, wasting my time and I don't appreciate being mislead, not cool. First impressions matter and I was not impressed at all. 30 min. later I received a message from the dealership saying I have a 10am. appointment and asking me to let them know if I was coming. Clearly, this dealership does not communicate with each other and are disorganized, huge red flags. I called back and spoke to a gentleman and filled him in on my experience and informed him the reasons why I'm breaking up with the dealership. He apologized and said he understood. As I was driving down Federal highway, I pulled into Sheeham Cadillac. I asked a gentleman who was standing outside where could I get an oil change and filter. He was kind enough to direct me to the service department to ask them  if they could do it. I entered and everyone was smiling, happy and acknowledged me promptly, I got a good vibe. I spoke to a gentleman named Jamie, he informed me of the price, timeline and answered all my questions. Plus, he  took the time to explain additional information regarding my Tahoe, that I was not aware of. Jamie was professional, thorough and gave me a courtesy wash and vacuum. He is not only a man of his word, he  gave me peace of mind that my Tahoe was in good hands. A beautiful lady named Rebecca approached me and we started chatting. She gave me some coupons and cards of restaurant's. I felt as I had know her for years and she made me feel at home. She set up my ONSTAR and located another Chevy dealership to get my recall looked after. She was professional, courteous, kind and over the top helpful. After meeting Rebecca and Jamie, I was impressed!  I want to thank Lou Batchrodt dealership for not keeping their word because I would have never gone to Sheehan Cadillac. I would rather be at a 5 star, that I can trust! At the end of the day, I am very grateful and appreciated the deal, but it is difficult  to find human's with integrity and good character. Because of Jamie, Rebecca and the strong team at Sheehan Cadillac not only  will I return,  I will refer this 5 star dealership to everyone I know and meet! Thank you so much for making my day better! AJ  More

I will be back to buy from Dan & Sheehan Cadillac again My experience with Dan and Sheehan Cadillac was unlike any other car purchasing experience I've ever had. It was patient, genuine, and thorough. I lef My experience with Dan and Sheehan Cadillac was unlike any other car purchasing experience I've ever had. It was patient, genuine, and thorough. I left Dan and the Sheehan dealership feeling like I had made the best decision and it did not take half a day or leave me feeling mentally exhausted in the end. Thank you Dan and Sheehan for an incredible experience and I look forward to sending my family and friends your way. You guys went above and beyond. More

Valued Customers I bought my 2015 ATS in April and have had nothing but EXCEPTIONAL service From the time I bought my car with Luis from the pre owned department, thro I bought my 2015 ATS in April and have had nothing but EXCEPTIONAL service From the time I bought my car with Luis from the pre owned department, through every service appointment with Jamie, followed up by Rebecca to ensure I was taken care of, and she went out of her way to make sure my car and all it’s features were being fully utilized. I’m impressed by the service here at Sheehan cadillac and proud to be treated like family at every visit! Overall A+, Thank you Rebecca, Jamie, and Luis! More

Quality customer service, ease of purchase, team approach John Collins and the team at Sheehan Cadillac provided a great experience in our recent lease. As a first time customer in the lease market, as a cad John Collins and the team at Sheehan Cadillac provided a great experience in our recent lease. As a first time customer in the lease market, as a cadillac customer, and with Sheehan Cadillac, we walked away with a great deal and a superb orientation to our new vehicle. Tom Sheehan went out of his way to ensure we received excellent customer service from the beginning of our search. More

Great customer service I was working with another person on the lease for me told different company and I decided to ditch them because the service was terrible. Soon as I c I was working with another person on the lease for me told different company and I decided to ditch them because the service was terrible. Soon as I called Sheehan Cadillac. John answered and took care of everything very quickly and efficiently. I would recommend this dealership to anybody More

High Quality organization that is customer centered. Jay Pregiato went out of his way to provide super service in aiding us with buying the car. Rebecca followed up with a phone call to aid us in oth Jay Pregiato went out of his way to provide super service in aiding us with buying the car. Rebecca followed up with a phone call to aid us in other details. More

Excellent, friendly, patient, courteous. John Collins was a very helpful, informative & patient sales associate...He listened to my needs & provided me with options. I enjoyed his help & comp John Collins was a very helpful, informative & patient sales associate...He listened to my needs & provided me with options. I enjoyed his help & company while at the dealership & when I called him he was just as helpful working with me over the phone as he was in person. --John...Thank you! --Michele More

awesome I researched the car online and called the dealer to arrange a test drive. I spoke to Sam Green who took care of everything. The car was ready for tes I researched the car online and called the dealer to arrange a test drive. I spoke to Sam Green who took care of everything. The car was ready for test drive. No high pressure tactics. Sam was personable and knowledgeable. I am very happy with my experience. Rebecca Hussle was also amazing, she helped me set up the OnStar. Overall an awesome experience. More

My New Cadillac CT6 I purchased a CT6 from Sheehan on 12/26/2017. The best car buyer experience I have ever had. I definitely recommend Sheehan Cadillac, and John Collins I purchased a CT6 from Sheehan on 12/26/2017. The best car buyer experience I have ever had. I definitely recommend Sheehan Cadillac, and John Collins. More

Definitly would buy another car from Sheehan Cadillac I have to be Honest all the People from sales to service were exceptional Rebecca Hussle and Brian Goodman couldn,t have been more on. I bought the I have to be Honest all the People from sales to service were exceptional Rebecca Hussle and Brian Goodman couldn,t have been more on. I bought the car about Three weeks ago and my experiance with The purchase went very smooth Also the time it took. More