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Sheehan Cadillac
Pompano Beach, FL
464 Reviews
The team at Sheehan Cadillac would like to welcome you to our dealership in Pompano Beach, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Pompano Beach, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Pompano Beach count on the high-quality vehicles and services found at Sheehan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 464 reviews
March 31, 2018
Bad Experience, they don't look to build a relationship! I was rather surprised at how i was treated. Nice lot, nice cars, sales people seemed very friendly. I looked at a pre-owned 2009 Escalade ESV I was rather surprised at how i was treated. Nice lot, nice cars, sales people seemed very friendly. I looked at a pre-owned 2009 Escalade ESV on Monday March 26th around 7:20pm. I asked the sales person what ESV stood for, and they didn't know. That right there is perhaps when i should have walked away. I was told that the 2009 could not be certified but it had been given a 172 cadillac inspection and was all good. Sales person even confirmed this in a text message the next day when i asked. There were two tiny dents that were pointed out to me, to be honest i may have spotted one, but it was hard to see the second one. I was told these would be fixed the next day. I liked the fact they showed me these. Sales person and me (along with my three young kids) went on a test drive. Sales person was very friendly, and i felt like i could have driven for as long as i wanted. He was a decent guy, and i never felt pressured. This is how i expected it to be at a prestige dealer. I went home that night feeling quite excited. The sales person and me had worked out a price i was happy with, and tomorrow i would complete their finance form and then do the transaction same day. The next day, i was asked by the salesperson to send over a text to his mobile the front and back of my credit card so he could show his management he had secured a buyer. I was not comfortable doing this, but said i was more than happy to phone their office and leave a deposit. He said that i didn't need to do that, but i should complete the finance form ASAP. I did complete ASAP and got approved very quickly. I spent the day asking for the report from the 172 inspection i was told the car had completed. This never materialized. I asked about doing my own inspection and they said that should be fine, however it was now getting close to 5pm and the local firestone place couldn't do the inspection that night. I thought to myself, "this is cadillac, they've done the 172 inspection, i should trust them." however enroute to the dealer (i live 60 minutes away) i called the salesperson and asked if he could get the report. I really wanted to see the report results, to see if things like Brakes or Wheels needed changing anytime soon. He said he could not get the report as the service manager had already gone home, but he would provide it the next day. He assured me the car was inspected. This is a large investment, so i said i would prefer to come back the next day, when his service manager was back in, so i could check the report. He agreed, and was very polite and saw my point of view. The next day his sales manager was calling me asking about the report. I spoke to him, and advised that i just want to see the results so i know what car im buying. I was 95% confident the car would be fine, but as this was my first car purchase (all others have been a lease) i was cautious on what i was buying. Sales manager said he would try and speak to their engineers to see what he could offer me. I texted the original sales person (he was off this day) and said that i am collecting my kids and then i'm going to come to the dealer and take the car to Firestone and have an inspection done. He replied "ok thanks". Then i get a call from the sales manager saying that they cannot provide this report, since it has never had a 172 inspection, just a safety inspection - so now i was lied to/ misled. He then tells me "perhaps this is not the car for you" to which i reply, yes its fine, i am on my way now to you, i would like to take it for an inspection and if all good carry on with the transaction. He then told me to hold on, as he had another sales person showing it to someone else. I was gobsmacked. I had spent several hours talking about this car to them, on text, to warranty companies, to their finance person etc. I had completed their finance form and been approved. Not to mention the distance i had driven (i live in jupiter). I was gobsmacked because i didn't expect them to sell to another party when they knew i was going through the process of buying it. I was gobsmacked because they didn't have the decency to even tell me this might happen, nor ask me for a deposit - that i myself had even offered. I was gobsmacked that all they wanted to do was make a sale, they didn't seem to care about building a relationship with a customer - just a quick sale to them. The sales manager basically said this is business and that the car is on sale until someone signs. I would expect this from a private dealer, however i would not expect this from a prestige dealer such as cadillac. My interactions with them over the 30 hours was clear and obvious of my intentions, all they needed to do was ask me for a deposit (which i offered) or advise me that they are still showing the car. I wouldn't even mind them showing the car as long as they told other people that there is a sale pending. I was also shocked because they seemed so friendly and nice and wanting to help me, and kept saying how they totally understood why i would want to see the report. Even when the sales person told me they might have another buyer and i told him how annoyed that had made me, he kept his composure. To me this is a very good sign of their character. They want a sale and will take a sale regardless of who this might impact or affect. I'm also glad i pushed for that report, as i was misled when i was told the car had gone through the 172 point cadillac certified inspection. Had i bought the car based on being told that, then i can only imagine the headache and issues that car may have given me 3-6 months on. Sales manager said they would look for a better car for me - who knows perhaps they will and they will redeem themselves. More
by Kane
Employees Worked With
Luis Nieves Santos, Kirk Rowdon
March 23, 2018
Best place for service. Jim Reardon in service knows the customer, cars, and service. Great person to deal with. Rebecca Hussle makes sure your Total Experience at Sheehan Jim Reardon in service knows the customer, cars, and service. Great person to deal with. Rebecca Hussle makes sure your Total Experience at Sheehan Cadillac is pleasurable. Jim and Rebecca are the reason I only take my Cadillac to Sheehan for service! More
by Mike Z
Employees Worked With
Jim Reardon, Rebecca Hussle
March 21, 2018
Great service Ive have been a customer at this dealership for over twenty years. Since Sheehan has taken ownership, the service department has been completely upgra Ive have been a customer at this dealership for over twenty years. Since Sheehan has taken ownership, the service department has been completely upgraded. Rebecca always makes sure that I'm always being taken care of. Jamie Wells was the best customer service person that I've ever dealt with at the dealership. I would highly recommend letting Jamie help with customer service training. Alan Willard More
by bruce1959
Employees Worked With
Jamie Wells, Scott Lynton, Rebecca Hussle
March 19, 2018
One of the finest service departments I have encountered. Jamie wells went out of his way to accommodate me with my 2016 Cadillac Escalade after being serviced wrong in Pennsylvania, and Rebecca Hussie could Jamie wells went out of his way to accommodate me with my 2016 Cadillac Escalade after being serviced wrong in Pennsylvania, and Rebecca Hussie could not have been more accommodating in seeing that things were done with great success. They reprogrammed my vehicle and it's running better now than it has in many months, I am very upset with Colonial Motor Mart of Indiana, Pa 15701. I have bought over 12 Escalade over the years and service has gone down hill. My next several new Escalade will be from Sheehan. 2019 is in the near future. Thanks Jamie and Rebecca. If I could give them 100 stars, I would. Thank you Sheehan Group. More
by mideastoil
Employees Worked With
Jamie Wells , Scott Lynton, Rebecca Hussle
March 14, 2018
Best Customer Service Ever I stopped by the dealership just to get my tire pressure checked and to my surprise, I was offered a complementary car wash! While I was waiting, I wa I stopped by the dealership just to get my tire pressure checked and to my surprise, I was offered a complementary car wash! While I was waiting, I was greeted by Rebecca Hussle. She was so sweet! It was Valentines Day and she greeted me with a complementary smoothie, a rose and a balloon! Then she hooked me up with three free months of On-Star and helped me set it up. I was blown away by the level of courtesy and appreciation given to me for being a customer. I give them a 12 out of 10! More
by ErinBuzzetti@Rocketmail.com
Employees Worked With
Rebecca Hussle
March 14, 2018
Fantastic! Rebecca Hussle and Keith Eckert were fantastic. Both went far beyond what was expected - Rebecca helped with Onstar options and Keith spent valuable Rebecca Hussle and Keith Eckert were fantastic. Both went far beyond what was expected - Rebecca helped with Onstar options and Keith spent valuable time on the phone dealing with a tire warranty issue. My great thanks to them both. I will definitely continue to bring my car to Sheehan. More
by driver2
Employees Worked With
Keith Eckert
March 13, 2018
Awesome!!! I met a gentleman by the name of Brian Goodman and he made me feel awesome. He took care of my service needs. I pray that he will always be there for I met a gentleman by the name of Brian Goodman and he made me feel awesome. He took care of my service needs. I pray that he will always be there for me and it nice too know that people like him are still around. Also Rebecca Hussle was very sweet and kind. P.S. This was my first visit at Sheehan Cadillac. Helen D More
by Carguy
Employees Worked With
Rebecca Hussle
March 08, 2018
great Cadillac service experience Jamie Wells and Rebecca were spot on in dealing with my family car issues. The problem was fixed in a normal amount of time and at a reasonable price. Jamie Wells and Rebecca were spot on in dealing with my family car issues. The problem was fixed in a normal amount of time and at a reasonable price. They explained all of the issues with the vehicle and did not try to convince us to put more into the vehicle than what was needed. More
by Pittsburgh Doc
Employees Worked With
Jamie Wells, Rebecca Hussle
February 27, 2018
Great Service Department I have a 2010 CTS with 21,000 miles and a 2016 CT6 Platinum with 6,000 miles. I recently took the 2010 in to the Sheehan Cadillac Service department I have a 2010 CTS with 21,000 miles and a 2016 CT6 Platinum with 6,000 miles. I recently took the 2010 in to the Sheehan Cadillac Service department to have 4 new tires and alignment,, new engine oil, and all new fluids and filters, etc. My Service Advisor was Brian Goodman. My bill was $2300.00. Brian was professional, sincere and experienced. He followed the work with the mechanic, took me back in the garage to visit the car while being serviced, provided me with a loner car for 2 days and was the only service advisor in the shop at 4:00PM on Saturday.to turn the car back over to me. I am a 67 year-old Professional Engineer who still practices daily. Consequently, my expectations would have been higher than that of others. Brian's personal attention, his knowledge, and the absence of bull____ make Brian an asset to the dealership and professional to be trusted. Keep up the good work Brian, Thanks, John W. Hobbs jwh@hobbslaw.us More
by John Hobbs
Employees Worked With
Brian Goodman
February 22, 2018
Turn $42.00 into making $400.00 Went there with a nail in my tire to be remove my bill was $42.00 no problem. While I was waiting Rebecca Hussle introduce her self and asked if we ca Went there with a nail in my tire to be remove my bill was $42.00 no problem. While I was waiting Rebecca Hussle introduce her self and asked if we can look into my on star service. I went into her office and she found my account and contacted on star customer service and asked if there is any way we can lower my payments of $73.00 a month if there was any promotions the rep. put us on hold for a few minutes and came back with a monthly payment of $34.00 a month that was a $400.00 a year savings to me.. A BIG THANK YOU TO REBECCA HUSSLE!!! More
by DANIEL MCGONAGLE
Employees Worked With
Rebecca Hussle
