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Sheehan Cadillac

Pompano Beach, FL

4.7
464 Reviews
The team at Sheehan Cadillac would like to welcome you to our dealership in Pompano Beach, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Pompano Beach, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Pompano Beach count on the high-quality vehicles and services found at Sheehan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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5101 N. Federal Highway

Pompano Beach, FL

33064

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Showing 464 reviews

July 31, 2019

"VERY UNPLEASANT EXPERIENCE" I purchased a pre-owned vehicle from Sheehan Cadillac on 7/14/2019 that was financed. I did not take delivery of the vehicle and then cancelled the pu More

by saltybee
Recommend Dealer
No
Employees Worked With
Kirk Rowdon
Aug 16, 2019 -

Sheehan Cadillac responded

Hello, In your situation, you purchased a vehicle then decided you did not want it anymore and asked us to cancel the deal. This was not an option. We proceeded to provide a way out by purchasing back the vehicle for more than you paid for it, you would only have to cover the fees such as tax, tag, titling, etc. You agreed and provided an additional $1,744. It was made clear by providing this check we would be purchasing your vehicle and you would fulfill your contractual obligation with the lending institution. At that time you completed paperwork agreeing to sell us your vehicle. We came up with the additional $1,744 by taking the total financed amount and subtracting the price we were purchasing the vehicle for from you. We hope this clears up any confusion you may have regarding this transaction.

Aug 19, 2019 -

saltybee responded

THE SMALL MAN WINS!!! I took Sheehan to the small claims court and WON, they paid me back the full amount of money. It must have cost them much more than the $1,744 they paid me back as their attorney fees must have been a lot. I wish they just did the right thing from the start and I did not have to go through all of this and leave a really bitter taste in my mouth. I will never buy a vehicle from Sheehan nor recommend them. Your response does not clear up any confusion; Eric Trouillot, the salesman that sold me the vehicle called me to inform me that the deal had already been processed by the bank and that it cannot be cancelled and would cost me $1,744.00 for Sheehan to purchase the vehicle back from me. This was a lot of money to lose especially as I never even took delivery. I had no choice and paid the $1,744.00. Following this I stopped payment of the deposit check. I requested numerous times a breakdown of how the $1,744 was calculated and was not provided. Later I got a call from Eric and the sale manger Kirk Rowdan who told me it was illegal to stop payment on a check in the state of Florida and threaten me with legal action and that this would negatively affect my immigration status. Both these statements are not accurate and was very offensive as Rowdan does not know my immigration status and should not unjustifiably threatening me with legal and immigration actions. I then contacted the bank to confirm that I was not liable for the monthly payments and spoke to Arthur Hoogmoed, the VP at Valley National Bank who informed me that the transaction was never processed, retracted and cancelled. Once I heard that the deal was never processed by the bank and in fact I never owned the vehicle and therefore I could not have sold the vehicle back to Sheehan, I contacted Eric Trouillot the salesman informing him of the situation and asking for a refund of the $1,744.00 paid. Eric responded by saying the payment was to get me out the deal and if I wanted to pursue this any further again threaten legal action. I am hoping we can resolve this matter amicably. I am hopping this can be resolved by the end of August,if not, I will consider all my options including social media and taking Sheehan to the small claims court. .

July 30, 2019

Excellent performance Wonderful experience great people! Very patient Explain everything in detail. I will always come back here. Never drive anything but a Cadillac More

by Celeste1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Anthony Ferrari Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2019

Best Experience at Sheehan Cadillac! We went to trade in my lease for a German vehicle when my mother-in-Law reminded me of Cadillac’s new lineup of SUVs. From the second we walked in the More

by GuruAbreu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Anthony Ferrari Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2019

Excellent My car was cleaned put in the front ready for me on time. Service writer could not do more for me General service and updates were done perfectly More

by Vetteman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer Relations
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2019

Always great service! We always buy our cars from Sheehan. Everyone at the Dealership are always very helpful. We tell our family and friends to go there. Excellent 🚗 More

by Hinshaw1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie - Service, Scott Lynton
July 20, 2019

Truly a no stress experience from test drive to delivery! Mark Ferrari and the entire team at Sheehan Cadillac are so professional and make it easy and stressless to lease a new vehicle. They did not have a c More

by Ken J
Recommend Dealer
Yes
Employees Worked With
Mark Anthony Ferrari Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2019

Worth the trip from Naples! Before retiring, one of my responsibilities for nearly 40 years was to handle my company’s automobile fleet. Over those years, I literally bought thou More

by Al B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Nieves-Santos
July 06, 2019

All Great Guys Michael Simpson ...... Michael was my salesman and he is really a low key no pressure type of salesman and that is very rare. He has been real More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Anthony Ferrari Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Catagena sales manager, Robert Farkas service advisor, Michael Simpson
June 29, 2019

Thank you! Have had a dozen or so horrible experiences with car dealers and their salespeople. Mark @ Sheehan nailed it. Listened to my requests and accommo More

by Sam123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Anthony Ferrari Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2019

Thank you Robert I just leased my 4th Cadillac in 10 years this week due to the excellent service Robert provides. He goes out of his was to make what can be a stressf More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krieger
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