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Sheehan Cadillac

Pompano Beach, FL

4.7
465 Reviews
The team at Sheehan Cadillac would like to welcome you to our dealership in Pompano Beach, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Pompano Beach, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Pompano Beach count on the high-quality vehicles and services found at Sheehan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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5101 N. Federal Highway

Pompano Beach, FL

33064

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Showing 465 reviews

July 23, 2022

Dealer service advisor Robert is honest, caring and listens to the customer. He’s by far in a league of his own. The check in guy before you see the service advisor, is the most polite and courteous More

by angelkeim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert the service advisor
June 23, 2022

They're okay, I guess if you're happy with a CarMax experience. So long as you understand that regardless of what might be said by the salesman, the price they list online for their used Cadillacs i More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Trouillot, Harold Rawls
Jun 23, 2022 -

Sheehan Cadillac responded

Hi Jeff, I think some context may be missing. In total, 5 different people were involved in your negotiations as you called and emailed multiple people to try and get the price as low as possible on our CTS. Mr. Gerke, our sales manager, spoke with you at length regarding the vehicle. He took the time to explain we would not be able to accept your offer that was thousands of dollars less (as stated in your own review) than our advertised selling price because it was the best priced vehicle in a 200 mile radius. You two spoke about other vehicles that may have been cheaper, but they were either not a desirable color, had issues, or had more miles (all agreed upon by yourself). I believe the conversation was amicable and it was well known we appreciated your interest in our vehicle. What is not appreciated is a negative review like this because you did not get the vehicle at a price that we could not do. When we take the time to explain our position on a preowned vehicle, it is out of respect for the customer rather than just saying no and to have a nice day. You will not find that level of customer service at a Carmax. We are willing to negotiate on our vehicles when it is appropriate and we have the means to do so. In this instance, neither criteria was met. Hopefully you find what you are looking for. Take Care. Sheehan Cadillac

Jun 24, 2022 -

Jeff responded

Let's be honest with ourselves a moment. I didn't write the negative review over not getting my desired price. I wrote it over the confusion during the experience with your sales team, and the disinterest of management in acknowledging a problem, or addressing it. As for your other comments, please see the bullets below. * I interacted with only 1 person primarily (Trouillot) in trying to make a deal, and his partner (Rawls) only when he called me 6/17.. * I responded on 6/21 to one of two automated emails from your dealership (triggered by a price inquiry on TrueCar) though never received an acknowledgement, (one can only assume it went to dead inbox).. * On 6/22 called to inquire if there was a fax line, because of no follow up call from Mr Trouillot. The receptionist, unable to provide a fax line asked if I wanted to speak with a manager. I said "why not". I spoke with Mr Gerke and explained my frustration with what seemed like confusion between his salesmen and preowned sales manager. * On 6/22 Mr Gambone, the preowned sales manager called me, wherein I explained my concerns with the conflicting messages, and frustration to him, noting that his salesman had quoted a deal at one price on 6/20, but then flipped without any explanation. Mr Gambone made no effort to clarify or excuse the issue, and pretty much ignored that it had even happened.. * Finally the assertion you accredit to Mr Gerke of the best price in a 200 mile radius is not correct and hasn't been for at least the last 4 weeks (check the link below). https://www.cadillac.com/certified-pre-owned/search-inventory#?radius=250&customertype=GC&makes=Cadillac&filterconfigkey=Cadillac-CPOAdminConfig&requestedPostalcode=33064&postalcode=33064&customSearchRadius=touched&open-panel=Model&open-panel=Model%20Year&open-panel=Trim&open-panel=Vehicle%20Type&models=CTS&years=2019&pagesize=48&sortby=netPrice:asc,distance:asc&trims=2.0L%20Turbo%20Luxury&trims=3.0L%20Twin%20Turbo%20Platinum&trims=3.0L%20Twin%20Turbo%20Premium%20Luxury&vehicleTypes=Car

May 24, 2022

Dependable , professional, friendly . Very happy dealing with Sheehan Cadilac dealership Looking forward dealing with them in the future to More

by zoricam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Pregiato
May 12, 2022

I've been dealing with this agency for a long time This was the best feeling I've had. All around good experience Extremely knowledge Made the transition smooth If I needed another car this More

by mandm10983
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Anthony Ferrari Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022

The process was quick and painless. Between trading the used and buying the new, the process only took 2.5 hrs of my time. More

by Redhlf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Anthony Ferrari Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2022

Ed is the man. Can't say enough on how helpful he was when I needed help finding the right vehicle for my wife. If i had another wife I'd buy another Cadillac from More

by PB&J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Metivier, Ed Sterling, Michael Simpson
March 18, 2022

EXTREMELY PROFESSIONAL AND EASY TO WORK WITH. SHEEHAN DELIVERED WHAT THEY PROMISED. BESIDES JAY, BOTH MARKS AND JIM IN FINACE WERE ABSOLUTELY TO FLIGHT More

by NEW4X4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer Relations
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Pregiato, Mark Metivier
Mar 18, 2022 -

Sheehan Cadillac responded

Thank you so much for the kind words! On behalf of Sheehan Cadillac we sincerely hope you enjoy your new vehicle and we thank you for being part of the Sheehan Cadillac family!

March 09, 2022

This place is horrible. I bought a brand new 2022 Cadillac had a defective computer system and needed new modules in the 1st two week. I took it in, they ordered the new m More

by dcredle7
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Customer Relations
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Sterling
Mar 29, 2022 -

Sheehan Cadillac responded

Hello, We are sorry to hear you had a negative experience. Please give a call into our Service Manager Dave Cooley who can hear your issues and try and resolve anything outstanding. Take Care, Sheehan Cadillac

February 18, 2022

When I need service, Jim Reardon makes sure it gets done. Both my XT5 and CT6 go in for whatever needed and come back perfect. Done right first time. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Reardon
February 11, 2022

Friendly staff: phone/person. Great Service in a timely manner. I am very pleased with the service. More

by rabancy4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Martinez
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