Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Sheehan Cadillac

Pompano Beach, FL

Overview
Employees
Reviews
Vehicles
4.6
574 Reviews
The team at Sheehan Cadillac would like to welcome you to our dealership in Pompano Beach, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Pompano Beach, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Pompano Beach count on the high-quality vehicles and services found at Sheehan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
Contact Dealership

5101 N. Federal Highway

Pompano Beach, FL

33064

Directions

By Type

Showing 574 reviews

February 23, 2025

There’s always great service and amazing friendly staff every time I get my cars serviced there. More

by ASHLEYVZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Asherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 22, 2025

Dishonest. Snuck an extra $1,000 into the price at the very end putting it in the " "closing documents," More

by hutchent1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Feb 24, 2025 -

Sheehan Cadillac responded

Thankyou for your feedback. Please give our Sales Manager a call so we can clear up any misunderstandings and resolve the issue you had during the purchase of your vehicle. We strive for complete transparency in every transaction we make.

February 19, 2025

There have been some challenges with the proper delivery of my new Escalade, however David did everything he could to ensure all the issues were resolved within a reasonable timeframe. More

by m.bell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 16, 2025

Beautiful dealership, great sales & service personnel. Clean friendly and honest. Simply the best . Highly recommend More

by KCSALMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Petrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey
Report | Print
February 15, 2025

I can't say enough about this Dealership! Honesty, integrity, and placing the customer first come to mind. Melvin was outstanding in orchestrating a deal that other dealers could not match. M More

by timstoddard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Rodriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 13, 2025

Great customer service, keep me informed though out the entire process. Service writer Danny a true professional. More

by JADE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Asherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 10, 2025

Facility is “top notch! ” Staff friendly, knowledgable and professional. Very confident in Sheehan’s ability to handle all service needs of my Cadillac. More

by MDUNN_6745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 10, 2025

Still waiting on hearing back regarding a Lemon they have sold my parents. Cars been in the shop for 30 days and was bought a few months ago. They claim they don't have the part. That's fine, return the mone More

by dylanhecht
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Gerke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Sheehan Cadillac responded

Thankyou for the feedback. Unfortunately the part for their vehicle is on back order through General Motors. It has been escalated due to the circumstance so as soon as the part arrives we will perform the repairs immediately. Please call our Service Manager at 9543633601 at your convenience if you have any questions.

Feb 10, 2025 -

dylanhecht responded

If you just purchased a brand-new vehicle, it should be in perfect working condition—not sitting in service for over 30 days due to a part shortage. From a customer rights perspective, the dealership and manufacturer (General Motors) are responsible for ensuring the car meets quality and reliability standards. It’s not your problem that GM doesn’t have the part—you didn’t buy a back-ordered vehicle; you bought a fully functional one. Here’s why their response is not acceptable: 1. Lemon Law Protections – In Florida, if a new car has been in service for over 30 days for repairs (whether consecutive or not), it may qualify as a lemon, giving you the right to demand a refund or replacement. 2. Unfair Burden on the Customer – They’re asking you to simply wait indefinitely for a part, which isn’t reasonable. You bought a car to drive it, not store it at the dealership while they figure out logistics. 3. Failure to Deliver a Working Product – A brand-new car should not require major repairs immediately. If it does, that’s their issue to resolve quickly—not yours to suffer through. 4. Lack of a Timeline – Their response doesn’t provide any definitive date for the part’s arrival. That could mean weeks or months without your vehicle, which is completely unacceptable. What You Can Do Next: 1. Demand a Buyback or Replacement – If the car has been undrivable for 30+ days, you may be legally entitled to a refund or replacement under Florida’s Lemon Law (especially if the issue affects safety, drivability, or major components). 2. Escalate to GM Corporate – The dealership is blaming General Motors. Call GM’s corporate customer service and file a complaint about the situation (1-800-222-1020 for Cadillac). 3. Consider Legal Action – If they refuse to resolve this, a Lemon Law attorney can put serious pressure on them. In many cases, GM will settle quickly rather than go to court. 4. Push Public Pressure – If they won’t act, keep the pressure on by posting reviews, filing a BBB complaint, and engaging on social media. Dealerships hate bad PR. Bottom Line: They sold you a defective vehicle and expect you to just wait. That’s not your problem—it’s theirs to fix immediately. I’d push for a refund or replacement ASAP.

February 08, 2025

Very nice facility but seemed like it took a long time to change oil & filter, rotate tires, remove & replace brake fluid & wash the car. Also Labor charge seemed a little high compared to dealers in Ohio. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Zelaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 07, 2025

I have visited the dealership on a couple of occasions for general maintenance and a minor cosmetic issue. The service team, especially Danny, is always attentive and their attention to detail is outstand More

by pineda2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Asherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
1
2
3
...
58