Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sheehan Cadillac
Pompano Beach, FL
581 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 581 reviews
November 17, 2024
Paul H. at Sheehan Cadillac was professional and knowledgeable when we were looking to buy our first Cadillac vehicle. We enjoyed our car buying experience at Sheehan Cadillac was professional and knowledgeable when we were looking to buy our first Cadillac vehicle. We enjoyed our car buying experience at this dealership and highly recommend them to anyone looking to buy a Cadillac vehicle. More
by janisk0
Verified CustomerEmployees Worked With
Paul Hessing
November 16, 2024
I purchased this car from Sheehan 3 yrs ago and the r/headlight was out. They first told me it was the Ballast then unable to fix it told me it was the capsule and quoted me an exhorbatent price of clo r/headlight was out. They first told me it was the Ballast then unable to fix it told me it was the capsule and quoted me an exhorbatent price of close to $2300 to repair a bit of highway robbery considering the part is on amazon for about $200. Typical dealership price gouging. Im still without a headlight part ordered will have a mechanic friend install. More
by gjb853
Employees Worked With
James Reardon
November 14, 2024
I purchased a new Escalade, working with Mo was a good experience. He was courteous and professional and customer service oriented. Also Scott in finance did a good job clearing u a misunderstanding. All experience. He was courteous and professional and customer service oriented. Also Scott in finance did a good job clearing u a misunderstanding. All ended well and I'm happy with the purchase. More
by LEETWARD1
Employees Worked With
Mo Zarrabi, Mark Gerke, JT Sheehan, Scott Zislen
November 14, 2024
When scheduled my appointment I was told 4 hrs to do the computer updates. We spent the 4 hrs and called to see if ready. We were told about some delay and car wouldn’t be ready until the morning. Here’s wh computer updates. We spent the 4 hrs and called to see if ready. We were told about some delay and car wouldn’t be ready until the morning. Here’s why the rating. You have service coordinators who could be communicating with the service dept. A courtesy call would have been excellent service to tell us about the delay. I would have understood. Instead u had to call after 4 hrs only to be told about the delay. Additionally, I was told the handless truck open feature was fixed and it doesn’t work. Carlos quick call to me after I submitted the survey was responsive. My feedback is more directed at the operation. There could be a standard that service coordinator documents the customers they are working with, then checks in with service department. What a wow it would be to get a proactive call about the progress on the service More
by MICHAEL.CARDELLO0
Employees Worked With
Carlos Sanchez
November 13, 2024
Yesterday, November 12th, I had my oil changed and my tires rotated at this location. James was great, thanks. But I have two concerns. First, after the tire rotation, the car’s performance worsened tires rotated at this location. James was great, thanks. But I have two concerns. First, after the tire rotation, the car’s performance worsened and now often jerks while driving. Second, some money was taken from my car. It wasn’t much, just a few dollars, but I’m glad I had taken out the larger bills, as they would likely have been taken too. We were shocked, and I hope the manager can check the security cameras to identify who may have done this. This is a reputable place with a good atmosphere. I’ve enjoyed the excellent coffee from their $10,000 coffee machine. I still hope to return soon for future services and to consider buying a car here. More
by Steve
Employees Worked With
James Reardon
