Shea Buick GMC

editing my initial review So here I am sadly a little over 3 months in to my daughter purchasing a vehicle from Patsy Lou and she is now faced with having to put a transmission So here I am sadly a little over 3 months in to my daughter purchasing a vehicle from Patsy Lou and she is now faced with having to put a transmission in her Jeep commander that Tommy Leedle put her in. We reached out to both Tommy and Kylie and was pretty much told "nothing we can do". I contacted the used car manager Wayne and I'm still waiting on a call back now 2 weeks later since the initial contact. I then asked for his bosses number Mr. Masterson. I called and left a detailed message of our issue and no call back. It's sad that my daughter is a little over 3 months in to a car paying a car note and full coverage insurance and now having to replace a transmission and no one at Patsy Lou wants to help. I'm angry about this and I just keep thinking about all the things Tommy said to us about us being happier for going there instead of a B lot "take his word for it". As you can see my initial review says we felt like they treated us like family. Well I guess this is how they take advantage of family. They stuck my daughter in a lemon and now it's you are pretty much on your own. No return calls no help only 3 months in to a vehicle purchased from them. It's really really sad. We had an awesome experience. Tommy and Kylie worked their magic and really treated us like family. They got me in something that I could afford and mapped out a plan for me to get my bad credit back on track. More

Five day moneyback guarantee " buyer beware " I went into Patty Lou to test drive the new truck, I didn't really particular like the truck, it was nice, but a dog, but through high-pressure sal I went into Patty Lou to test drive the new truck, I didn't really particular like the truck, it was nice, but a dog, but through high-pressure sales , and they weren't letting me go out the door to go to Al sera dealership test drive a Chevrolet Silverado I was interested in , " actually wanted to test drive a Dodge to " anyhow I ended up buying the truck, I have A+ credit rating, and my credit union turned me down for the loan, they purposely put down the wrong amount of income I make per month, went to the credit union to find out, and it was $5000 Over what I make, I took the truck back and they told me that I could return it but they would keep the sales tax, which is almost $4000, Not only did they break the law, they lied to me, worst buying experience I have ever encountered !!out of all of all the cars and trucks I have bought in my lifetime, I am retired, "this is a big warning "do not step 1 inch on that dealership on less you have a lawyer with you !!!!! More

Mega thanks to Mega lot I wasn't looking forward the hassle of buying a truck and probably took my frustration out on the poor person who greeted me when I first walked in th I wasn't looking forward the hassle of buying a truck and probably took my frustration out on the poor person who greeted me when I first walked in the showroom (Jim burrows) but he stood there and let me take it out on him, then when I was done, he change my whole attitude and assured me that he would make this experience different....and he absolutely did!!!! Jim and his employees made me laugh through out the whole process, it was like attending a comedy show the whole time and still puts a smile on my face when ever I think about it, thanks Jim for making me laugh again...I will without a doubt recommend Patsy lou to anyone looking for a car or truck, and I'll go with them for the entertainment More

Excellent customer service I took a 2014 Chevy Spark in for a recall fix and the service department went above and beyond today. Speedy service, friendly and professional staf I took a 2014 Chevy Spark in for a recall fix and the service department went above and beyond today. Speedy service, friendly and professional staff and very clean waiting room facility! I will definitely return when any concerns arise! :-) More

Excellent Service Mr, Noel Garcia gives me the best Service every time I come in with a car problem. He will fallow up and always goes above and beyond his job duties. Mr, Noel Garcia gives me the best Service every time I come in with a car problem. He will fallow up and always goes above and beyond his job duties. He is the main reason I keep on coming back, I know I will receive the best service possible Thanks Mr Garcia More

personal and friendly service I had to have some warranty work done on my vehicle and Joel Jackson went above and behind to make sure that everything was taken care of properly, ef I had to have some warranty work done on my vehicle and Joel Jackson went above and behind to make sure that everything was taken care of properly, efficiently and in a timely manner. For a full time working mother...that's customer service that's well appreciated! Thanks again!!! More

The people are very friendly Howard Shelton is the best! There is never a problem that he can't fix, he the only person I trust to take care of my vehicle at Patsy Lou. Howard Shelton is the best! There is never a problem that he can't fix, he the only person I trust to take care of my vehicle at Patsy Lou. More

Joel Jackson is a stand up guy! Reliable and Trustworthy Joel Jackson will find you exactly what your looking for! Get into a new and safe vehicle for the winter in the Michigan snow Reliable and Trustworthy Joel Jackson will find you exactly what your looking for! Get into a new and safe vehicle for the winter in the Michigan snow to come! More

Amazing experience with Joel Jackson our experience dealing with Joel Jackson was amazing.. he went above and beyond to help us out. will defently b back.. and will make sure to send all our experience dealing with Joel Jackson was amazing.. he went above and beyond to help us out. will defently b back.. and will make sure to send all our family and friends to deal with Joel More