Shaver Chrysler Dodge Jeep Ram Truck

Rude, disrespectful and arrogant. This was by far the worst experience I have ever had at a dealership. I was ready to buy and they lost my sale because apparently my business is not important to them. I worst experience I have ever had at a dealership. I was ready to buy and they lost my sale because apparently my business is not important to them. I was told that the ridiculous deal they offered me was the best I could do and that I would have to learn for myself why I was wrong thinking I could do better. The sales manager I worked with not only lost his temper with me but actually told me that he treats all of his customers this way and that he still makes over 20 sales a week. Obviously my time and money mean absolutely nothing to him and neither does yours. He proceeded to tell me I could only get a used base model car worth around $10,000 even though I was putting $3500 down and have over $1500 in disposable monthly income. Not only did I get a fantastic deal elsewhere (Simi Valley Kirby Jeep), with amazingly friendly people, I also got a brand new car, despite what Shaver's manager said. My new Jeep is jam-packed with extras, worth over $25,000 and I got the monthly payment I wanted. So, no regrets here other than the fact that I wasted my time and energy dealing with such a cocky, rude manager at Shaver. More

My first experience leasing a vehicle couldn't have been better. I had worked out the details with the Internet Sales Manager Chris Arndt via email before I arrived. Not only did he offer me the hands-down better. I had worked out the details with the Internet Sales Manager Chris Arndt via email before I arrived. Not only did he offer me the hands-down best deal from numerous dealerships, but he had most of the paperwork prepared before I arrived, making my time at the dealership under an hour. Everything went so smooth and the entire staff was super friendly. It may have been record-timing car buying. And my new Jeep is GORGEOUS!!!!!! LOVE it. 2012 Jeep Patriot Latitude with touch-screen media system. I am more than happy to be in business with them!!! More

We had some contact with Tim, who was terrific, but Marcia was our main salesperson. I would give a "5" on everything based on our contact with Marcia and Tim, but the dealership conducted itself in a Marcia was our main salesperson. I would give a "5" on everything based on our contact with Marcia and Tim, but the dealership conducted itself in a less than professional manner on an issue completely unrelated to Marcia and Tim. Marcia was friendly, honest, reliable and in no way pressured us to buy a car. She offered us an incredible price ($1300 under invoice). I would comfortable recommend Marcia or Tim to anyone looking to buy a Chrysler product. More

Ira in finance, Jaclyn and Chris were great. Best dealership experience I've had. I hope that the service maintenance is just as good. I will come back to buy another car! dealership experience I've had. I hope that the service maintenance is just as good. I will come back to buy another car! More

I bought my new Jeep from Tim Ott & Lozeno Loken because they were both GREAT to work with!!! One of the easiest and most stress-free car buying experiences I have ever had. It says alot about the S because they were both GREAT to work with!!! One of the easiest and most stress-free car buying experiences I have ever had. It says alot about the Shaver dealership if I was willing to drive from 40 miles away to buy my new Jeep. The Shaver team was extremely friendly and listened to what I told them I was looking for and what it would take to purchase a vehicle. The Shaver Team went above and beyond what I expected and confirmed my decision to buy my first Jeep from them. I will definitely recommend that all of my friends, family, co-workers, & clients make the drive to the Shaver dealership when shopping for a new vehicle. More

I called about an internet ad for 2012 Durango. I spoke with Octavio over the phone. I came in later that day and drove the vehicle. He explained all the options and we discussed price. He was clear and with Octavio over the phone. I came in later that day and drove the vehicle. He explained all the options and we discussed price. He was clear and transparent with the price, which I appreciated. Two days later I came back with my wife (the vehicle is for her). Octavio was patient and helpful. We settled on a Durango R/T. Octavio also worked with us on our trade-in. I feel like he gave us a fair price for the trade. Octavio was great throughout the process. I felt like we were treated honestly and fairly, which is not always the case with other dealers. I will go back to Octavio for future vehicles. He is outstanding. Ira helped us through the finance process. He was friendly and professional. The whole finance process probably took 7 minutes. All in all, it was the best dealership experience I have had in a very long time. Thanks to all at Shaver, particularly Octavio and Ira. More

We had the best car buying experience that we've ever had working with Octavio and Brenton. Both gentlemen were professional, knowledgeable, fun and made the car buying experience very pleasant. We went in k working with Octavio and Brenton. Both gentlemen were professional, knowledgeable, fun and made the car buying experience very pleasant. We went in knowing we wanted a Jeep Grand Cherokee, but had a hard time choosing one due to the numerous options and packages. Octavio took us on a test drive and explained the features. He listened to our likes and dislikes and was extremely perceptive. He found us the perfect vehicle in color, interior and features. The car was in transit, so we returned the next day to finish the sales process. Brenton assisted us with the final test drive, sales price and financing. It was such a quick and pleasant experience that I kept waiting for something to go wrong, but nothing did. Both Octavio and Brenton even drove me to return my rental car and took me back to the dealership while my new car was being detailed. They explained all the features once again and off I went with a gorgeous new car at a great price. We did our homework with respect to pricing and Shaver could not be beat. Our daughter will be needing a car in about 18 months and I will be sure to contact Octavio and Brenton first. I highly recommend these two salesmen and the dealership for any car sales, used or new. I am still in disbelief that the process was so easy, quick and enjoyable. More

Overall a good experience. Would have been 5 stars except for: I did not appreciate having to argue with Lorenzo over their "nitrogen tire club membership" being added to my tab WITHOUT MY CONSENT. There for: I did not appreciate having to argue with Lorenzo over their "nitrogen tire club membership" being added to my tab WITHOUT MY CONSENT. There was no warning I would be required to buy this. By the way guys, the spare tire was not filled with nitrogen, which is a terrible mistake. The spare needs it the most! Also, Chris wasn't clear that the state's return policy requires you to pay money up front for the option of returning the car, so even though I made the decision to purchase based upon this option, I wasn't able to get it due to cost. Even with all these snags, it was still a better experience than most dealers. More

Brenton was great to work with. He's very easy going and laid back and did what he said he was going to do regarding the car deal. He responded to all my calls in a timely manner. My past experience buy laid back and did what he said he was going to do regarding the car deal. He responded to all my calls in a timely manner. My past experience buying a car has been extremely bad but I must say this experience has been surprisingly positive. I will refer my friends to Shaver and I'd definitely buy there again. More

My experience with this dealership is probably the best I have had in over 50 years of buying and selling cars. The sales team was courteous and helpful and came through with a fair offer and delivery of my have had in over 50 years of buying and selling cars. The sales team was courteous and helpful and came through with a fair offer and delivery of my check exactly as promised. I would definitely do business with this dealership again, should the need arise. More