Shaver Chrysler Dodge Jeep Ram Truck

Total lack of communication I dealt with both Chris and Mike and neither of them communicated what was going on with my car. My car was in for service for three weeks before I f I dealt with both Chris and Mike and neither of them communicated what was going on with my car. My car was in for service for three weeks before I finally got it back. They want to communicated with you via text but they just don't communicate. I wish I had asked around because everyone in the Thousand Oaks area knows that the service department is horrible and rude. More

Do not buy from these dishonest people! I had an incredibly bad experience when buying a used car from this dealership. I purchased a 2016 Jeep Wrangler as a surprise for my daughter. I am o I had an incredibly bad experience when buying a used car from this dealership. I purchased a 2016 Jeep Wrangler as a surprise for my daughter. I am over 60 with Rheumatoid Arthritis, so I didn't get down on the ground and look under the car. when I got home with the car, a friend standing at the bottom of the driveway noticed that the car was totally rusted on the bottom. I wish I could post a picture as it is unbelievable. I called to return the car and was told that all Jeeps look like this. I was even told that they would take me over and show me the bottom on brand new jeeps and I would see rust. This is NOT true. The ENTIRE undercarriage of the car was rusted. It looks like the car was in a flood and not cared for. In addition, the passenger seatbelt didn't work. They said they would fix it, but I didn't want to spend $24,000 for a totally rusted car so I returned it. They lied to me numerous times about numerous issues. Cost me 750 hard-earned dollars but I was able to return it. Bought a Jeep at a different dealer the next day - no rust. More

Service Manager (THUG) Mike Allen The Service Manager at Shaver Auto, Mike Allen, is aggressive with the behavior and tactics that are exactly what you would expect from a narrow-minde The Service Manager at Shaver Auto, Mike Allen, is aggressive with the behavior and tactics that are exactly what you would expect from a narrow-minded, chauvinistic, ignorant man. The fact that Shaver and Chrysler Corp. continues to employ this guy is unfortunate, at best. His name is getting around town as the jerk at Shaver, supported by Chrysler Corp. The fact that Shaver and Chrysler Corp., supports Mike and his bullying tactics are a reflection on Shavers and Chrysler's values, not good for the organization. After sharing my experiences with friends and family, I’ve found several other women who have had the same experience with Mike Allen and his thug behavior. They are also spreading the word about the type of treatment to expect from Shaver of Thousand Oaks, CA - The WORST - Do yourself and all women a favor, DO NOT SUPPORT THIS TYPE OF ORGANIZATION!!! More

Deplorable This Dealership practices scare tactics, lies, aggressive behavior, and deception to try to sell cars. Specifically Wes Remington and John McCann. Aft This Dealership practices scare tactics, lies, aggressive behavior, and deception to try to sell cars. Specifically Wes Remington and John McCann. After being coached to exaggerate income on a credit application the finance manager Wes Remington tried to get additional down payment and raise the monthly payment on a lease contract stating that without proof of income the contract constituted fraud. The dealership sent a form titled "Notice of Contract Cancellation". The form further stated "Upon your return of the Vehicle to us, we will give back to you all consideration you have paid to us for the Vehicle".Once the vehicle was returned Wes Remington stated that there would be a $1000.00 restocking fee. He threatened that the contract was in "Breach" Legal Ramifications were to ensue. When speaking to the man who identified himself as the General Manager, John McCann he stated that "He was not going to make this easy" The dealership BLOCKED the vehicle in and demanded the keys. Stating they were going to file a "stolen vehicle report" and still would not follow thru with the process lined out in the "Notice of Contract Cancellation"that THEY SENT OUT! Leaving the dealership and calling the Owner the next day the call was returned by John McCann Stating that the owner Chris Shaver did not want to speak to anyone about this deal. After a second call to try to speak to the owner he picked up the phone. He seemed concerned, as he should have been, and said to come in and he would refund the down payment. Upon arrival Chris apologized and said that this is not how business should be done. I would stay away from this dealer at all cost. More

Check Engine Light Still on after $650 for parts and labor, I had to come in for recall on my airbag, ask if they could fix my engine light. Sure no problem, have it done by end of day, RIGHT! Next day the adv I had to come in for recall on my airbag, ask if they could fix my engine light. Sure no problem, have it done by end of day, RIGHT! Next day the adviser said it needs a coil and would be done by end of day, RIGHT! Next day, adviser says it needs wires and then if would be fixed, SURE! Bottom line, 3 days and $650 later, engine light still on. More