Shaver Chrysler Dodge Jeep Ram Truck

My experience is helping my son sell his car to this dealership. Tim Ott (Internet Sales Manager) dealt with my son via email, phone and in person over a period of about a week negotiating a deal. My so dealership. Tim Ott (Internet Sales Manager) dealt with my son via email, phone and in person over a period of about a week negotiating a deal. My son was also trying to sell his car to private parties at the same time. Ultimately, he and Tim reached an agreed price that was reasonable and I went with my son to the dealership for the actual transaction. Tim was very professional, straightforward and personable throughout. There was some unexpected delay during the final transaction, but this was really just unfortunate timing with something else going on at the dealership at the same time. Tim came through with everything he had negotiated with my son before and had the final check available when he said he would. I would deal with Tim and this dealership again in the future. More

I had a positive experience at Shaver. I was looking to trade in my Civic for a Miata. I was offered $1,000 less than the original quote, however, because I was told the color would not sell very well (the trade in my Civic for a Miata. I was offered $1,000 less than the original quote, however, because I was told the color would not sell very well (there was no option for gold exterior on the online system) and it had yellowish headlamps. But after I drove the Miata and liked it, I accepted their offer. The main thing that sold me on the Miata was it's handling and feel. Tim was adequately knowledgeable about the car's features. I walked out with a great car at a bargain price. The only thing I would suggest is to read the fine print very carefully without letting Ira rush you out the door paying for extra things, such as a $150.00 2-day cancellation contract (optional), and, in my case, a $600.00 surface protection insurance policy which they refused to take off. I had to contact the manager, since it does say "optional," who was understanding of the situation and attended to my concern in a timely manner. Other than that, I would recommend Shaver to anyone looking for quality products from a fair, reputable business, even first time buyers. More

Octavio was awesome. I did most of my resarch online with him. All I had to do is show up and drive. I couldn't decide between two models (one less expensive than the other). What I thought was so unique is him. All I had to do is show up and drive. I couldn't decide between two models (one less expensive than the other). What I thought was so unique is I originally picked the less expensive model and then I changed my mind (he didn't change my mind). His mantra was "I want to help you get the care YOU want". He's a nice, honest guy. It was an exceptional experinece and I love my new Jeep. More

Worst experience ever...Sales manager was horribly rude and unprofessional. The sales manager, Tyler, threw a tantrum after I expressed my dissatisfaction with their prices, and went so far as to make pers and unprofessional. The sales manager, Tyler, threw a tantrum after I expressed my dissatisfaction with their prices, and went so far as to make personal attacks. Car buying involves negotiations, which can become aggressive. Tyler's inappropriate behavior has demonstrated his inability to function responsibly and appropriately in his role as sales manager. The owner Andy has failed to contact me after several attempts. It appears that this dealership is a "boys club" where they foster disrespectful, inappropriate behavior. I will never do ANY business with this business ever again. I will strive to ensure that none of my friends and family give their hard earned money to people that behave in such despicable ways. Overall, a terrible experience devoid of any customer service. More

Darrell and Dustin were excellent customer service. I was afraid to try to buy a car cause I was afraid of my credit score, so I have been renting a car for 3 years Darrell and Dustin worked with me and was afraid to try to buy a car cause I was afraid of my credit score, so I have been renting a car for 3 years Darrell and Dustin worked with me and I drove a way with a 2010 Jeep Compas. Good job,guys!! More

We set out looking at Consumer Reports 5 top rated smaller SUV's. We drove to Shaver to test drive the Forester. Sales Consultant, Pablo, greeted us and we explained to him we were testing 5 vehicle smaller SUV's. We drove to Shaver to test drive the Forester. Sales Consultant, Pablo, greeted us and we explained to him we were testing 5 vehicles and narrowing it to the top 2 we liked before making a decision. No problem. We wanted to see the top of the line Forester which he showed us and explained all the features. I asked about the Outbacks and found that they had 6 cylinders and that it was a higher quality. So we test drove the Outback then the Forester. Pablo was very knowledgeable and patient with our questions. The Outback ended up being one of the top 2 we chose to give a 2nd test drive. Again we dealt with Pablo and again he covered all aspects of the vehicle. Although we ended up with the other vehicle, we would not hesitate recommending the Outback and dealing with the very patient and knowledge Pablo. More

I knew exactly what I wanted to pay for my brand new Forester, I knew exactly what I wanted to get for my good old Forester, and I ended up getting both! Fast, easy, painless. Everyone were straight fo Forester, I knew exactly what I wanted to get for my good old Forester, and I ended up getting both! Fast, easy, painless. Everyone were straight forward, happy to help and cut me the deal. I'm paying less for a new car now than what I was paying for my old one, PLUS a nice fat check in my pocket. And let's not forget the free 2 year maintenance plan! Shaver Subaru hooked me up! A while back I had a really bad experience at Subaru of Sherman Oaks and since I'm a long time Subaru fan (this is my 6th Subaru) I decided I'll try Shaver even though it's a much longer drive. It was definitely the right choice! I would recommend this dealer to anyone! As a matter of fact I already have! More

I would highly recommend the service department at Shaver Jeep Subaru in Thousand Oaks. Recently, I took my 09 Subaru Forester in for service and was pleasantly greeted by Marc St. Pierre, asst. service man Jeep Subaru in Thousand Oaks. Recently, I took my 09 Subaru Forester in for service and was pleasantly greeted by Marc St. Pierre, asst. service manager, who was very helpful and got me handled. No fuss, no drama, just a fair price and positive experience. And I was able to use coupons! Most importantly, my car was ready when promised and the work requested was done correctly and the first time, which is what I really needed as I am a busy professional and do not have time nor patience for less than suberb customer service. The Shaver staff was friendly, including the cashier who was busy when I picked up my car. The dealership was fresh and clean and I will definately go back for my next service to Shaver, they rock! More

I found a vehicle at Shaver online via Autotrader.com. The price listed was 21,884. After inquiring about the car and trying to make a deal (asking for a sales price of 21k) I was told that there wasn't The price listed was 21,884. After inquiring about the car and trying to make a deal (asking for a sales price of 21k) I was told that there wasn't any room to move. Ok, I can understand. They told me they own the car for more then what they're asking but are cutting their losses. Ok, I can understand. Still very interested in the vehicle I continued to watch it and decided to buy it. Reviewing the autotrader add one more time I noticed that an option listed in "Seller's Description and Comments" was "Roof Rack." The roof rack was not visible in the pictures so I called to ensure it was included. They told me that it was not, and that it was not their responsibility what was in the autotrader add. They told me they did not do the add and didn't provide any description and thus would not be including that in the sale. Mind you this is around a 300.00 dollar piece of gear if I were to purchase it at the dealer. So how much is it at cost? Is it worth losing a 24,550 OTD sale and continuing on with a bad reputation? I think the next time I sell a vehicle on autotrader I'm going to list that it has 20 inch solid gold wheels, after all I don't have to stand by it I guess. So no sale and a shady un-reputable dealership. More

I was at your dealership today looking to purchase a car in cash, Unfortunately your sales men Tyler Ross, and Bryan Berquist stopped me from doing this. First off Bryan was a very nice guy, I got to test d in cash, Unfortunately your sales men Tyler Ross, and Bryan Berquist stopped me from doing this. First off Bryan was a very nice guy, I got to test drive the car and it made a lot of sense for me to buy, when it came to talking numbers Bryan started to get very unprofessional by not really knowing that much. Then it turned out a car that I was looking for was at another dealership, which I was fine with. So after a while of negotiating a price and a trade in value, we were all set to buy the car. Then Tyler Ross sat down and said that he could not do it no matter what, and he wanted to raise the price 3000$ more than we had previously made. Now this was a little over my budget, so I said that I can't do that, He responded that he had the #1 dealership in California and that he makes his prices. Now I this got me a little angry, because in business you can't go anywhere with this "mr.hotshot" attitude that he has, then he became increasingly rude and began to stand to initiate that our time here was done, and by the time he was standing he made so many rude and belittling comments to me that it actually began to threaten me. Then as a simple question I asked at what dealership this subaru that we were looking at was located and he answered in a yelling manner "NO" then he stormed off to his little podium as we walked out the door. It was completely uncalled for and unprofessional behavior More