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Shamaley Ford - Service Center
El Paso, TX
565 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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565 Reviews of Shamaley Ford - Service Center
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February 11, 2015
Bait and Switch Coupon Terrible overall experience. Made an 8:30 am appointment for an oil change and inspection. I arrived at 8:15 yet my vehicle wasn't ready until 10:41. Terrible overall experience. Made an 8:30 am appointment for an oil change and inspection. I arrived at 8:15 yet my vehicle wasn't ready until 10:41. To make things worse, I brought a Shamaley coupon for $29.95 for the oil change (regular $39.95). They credited me $10.00, but charged me an additional $2.75 per quart over 5 quarts (my F-150 requires 8 quarts) for a total of $8.25. That means my $10.00 coupon was only worth $1.75 in savings. Lousy coupons coupled with terrible service means that i will not return to Shamaley for service. Note- if I could have given zero stars, I would have. More
by Dissatisfied
Employees Worked With
Martin Parra
October 21, 2014
Dishonest Service I took my Ford Freestyle in today for an oil change, fuel filter service, and retrieval of keyless entry code. I was charged $40.00 for the code retri I took my Ford Freestyle in today for an oil change, fuel filter service, and retrieval of keyless entry code. I was charged $40.00 for the code retrieval, but they refused to give me the code. They also tried to sell me on a brake job. I had just had my brakes replaced by a brake shop. I have lifetime guarantee on my brakes because they are the best brake service center in El Paso. The Shamaley dealership tried to tell me my brake pads were low. They also tried to sell me on a transmission job. I was also told that my transmission was in perfect shape by a qualified transmission shop. THis dealership used to have the very best in customer service. Now, it has become a thing of the past. I will now have to find another dealership to service my two fords. More
by JohnSelmon
Employees Worked With
Barney Magana, and J Ortiz
September 22, 2014
Oil change The Customer service at Shamaley ford was the best. I Would definitely recommend it to all my friends and relatives. Shamaley ford has a great staff. The Customer service at Shamaley ford was the best. I Would definitely recommend it to all my friends and relatives. Shamaley ford has a great staff. More
by Omarm79
Employees Worked With
Jesus Rosales
August 08, 2014
WHAT A JOKE WE HAVE BEEN DEALING WITH THIS GROUP FOR A COUPLE OF YEARS. WE HAVE TAKEN OUR E 450 IN 6 TIMES SINCE APRIL AND WE ARE TAKING IT BACK TODAY. EVERYTIME WE HAVE BEEN DEALING WITH THIS GROUP FOR A COUPLE OF YEARS. WE HAVE TAKEN OUR E 450 IN 6 TIMES SINCE APRIL AND WE ARE TAKING IT BACK TODAY. EVERYTIME WE ARE PROMISED THAT IT IS FIXED, EVERYTIME IT BREAKS DOWN . THIS IS PUTTING PEOPLES LIVES IN DANGER DUE TO THE FACT THAT WE ARE AN AMBULANCE PROVIDER . IT IS A SHAME THAT A FORD DEALERSHIP CANT FIXTHEIR OWN PRODUCT. More
by wickedgame
Employees Worked With
CHUY
June 07, 2012
In summary: Over $1000 for three tires and a 60,000 mile check-up (and that with a 10% "discount".) Ridiculous! And my brakes still sound like those of a school bus. I had stopped going for service with the check-up (and that with a 10% "discount".) Ridiculous! And my brakes still sound like those of a school bus. I had stopped going for service with them because of their prices. However, because of previous good experiences with customer service and during the purchase of my vehicle, my husband decided to take use them. Bad idea... their prices should be align with their quality. As specified aabove, $1000 later my breaks are "good". Who are they kiddin! More
by EDH78
Employees Worked With
Mr. Estrada
