Shamaley Ford - Service Center

Great customer service Service is fast, employees are very polite and try to help you in every way they can. Shamaley Ford is definitely the place to go. Service is fast, employees are very polite and try to help you in every way they can. Shamaley Ford is definitely the place to go. More

The representative was curtious,efficient, and knowledgeable Alissa gave me excellent service she was efficient,curtious, and knowledgeable. The service center was clean,lobby had various drinks, and the men's b Alissa gave me excellent service she was efficient,curtious, and knowledgeable. The service center was clean,lobby had various drinks, and the men's bathroom was spotless. More

Customer service The service advisor that helped me was outstanding. Her kindness, courtesy and professionalism brings great credit upon herself, service department, a The service advisor that helped me was outstanding. Her kindness, courtesy and professionalism brings great credit upon herself, service department, and Shamaley Ford . Thanks John More

Great service Jerry was very helpful and professional I recommend Shamally Ford to everyone and have been a customer for over 20 years and counting. Will continue t Jerry was very helpful and professional I recommend Shamally Ford to everyone and have been a customer for over 20 years and counting. Will continue to be a customer. More

Awesome service Marcy's excellent customer service help me feel that she had my best interest in mind. She explained line by line what was done. Thank you. Marcy's excellent customer service help me feel that she had my best interest in mind. She explained line by line what was done. Thank you. More

Went in for an oil change ended up being advised of recall Excellent service and was advised of all the things my car needed. Would recommend and will be returning in the future. Marcy was very helpful and wo Excellent service and was advised of all the things my car needed. Would recommend and will be returning in the future. Marcy was very helpful and would go back to her for assistance. More

Fast service! Mr.Ivan Maldonado gave me great service and followed up on everything. He went above and beyond to help me. My truck was done in good time. I've just Mr.Ivan Maldonado gave me great service and followed up on everything. He went above and beyond to help me. My truck was done in good time. I've just had transmission replaced over one month ago and still came back for rear differential service. More

Awesome Great, friendly service.The wait time was very short. I will definitely come again and recommend you to all my family and fiiends. Keep up the great Great, friendly service.The wait time was very short. I will definitely come again and recommend you to all my family and fiiends. Keep up the great work More

Bad Experience Oil change was done without my knowledge, claiming that my son authorized it at the time he took it in our Escape,3 recalls and a broken coolant hose Oil change was done without my knowledge, claiming that my son authorized it at the time he took it in our Escape,3 recalls and a broken coolant hose was all that was needed to be done to it,i went inside to talk to service manager about oil change, i lost that battle, my son waited for someone to bring out our Escape,when it did,minor shatter on windshield,my thoughts on this,they did it on purpose because of my complaint about the oil change, when it went in for service,i swear there was not acrack on windshield that was that visible to the driving eye,much less a crack UNDERNEATH the rubber seal on the bottom of the windshield,and nobody is taking responsibility for this,my son went in to managers office to make the complaint,manager stated that his shop employee told him about crack.manager did not write this down on worksheet nor did he notifiy me of crack,instead he told my son that he trusted his shop employee when he told him about crack,no need to notify customer or write it down on worksheet, no stars on this one,last time Shamakey More

Worst Service Ever The worst service I've ever had in 50 years of owning a car. My 2013 Ford Escape was towed to Shamaley Ford May 18, 2017. It needed the battery and The worst service I've ever had in 50 years of owning a car. My 2013 Ford Escape was towed to Shamaley Ford May 18, 2017. It needed the battery and the passenger-side door handle replaced. They finished the repairs on May 26, 2017. The delay, apparently, was that the wrong door handle was sent to them 2 times. The problem, for me, was that they never called me to explain the delay. I had to call them to find out what was going on. Terrible customer service. Then, as I was about to leave with the car I noticed the inside door panel was loose. So they took the car around back and fixed that. Then, I noticed the battery light was on. So they took the car back in and were gone a long time. When the service manager finally returned to car to me he said they couldn't find anything wrong and acted like I was an idiot for even mentioning the battery light problem. In El Paso we really only have 2 options as Ford warranty customers:Viva Ford or Shamaley Ford. I live close to Viva, but their service is horrible so I drive clear across town to Shamaley. Whatever happened to great customer service? More