Shamaley Ford - Service Center

service feo sales dep. does an outstanding job that's where I got my car. Though service dep is very un professional and unethical. Couldn't believe I had to wake sales dep. does an outstanding job that's where I got my car. Though service dep is very un professional and unethical. Couldn't believe I had to wake up at 5:30 am to be there at 6:50am to be one of the first ones in line. One hour and half later, called me and informed me couldn't find any of the noise that I had told them it had, then I asked are you serious ? They said yes, I'm like I can go show you, it's very easy. They said my technician is wrking on another car already, you'll have to bring it back with more time it'll take about 1-2days to diagnose, here are the keys of your car is parked right upfront . I was speechless couldn't believe wat I went through. Drove up to McDonald's right after to grab a bite reverse my car and heard the cracking noise again. My witness was all like they couldn't hear that!?we laghed, wat else to do. Then I checked my invoice and u said no wonder they couldn't find the noise. It said:“poping noise coming from vehicle when turning or going over speed bumps" Which I had originally inform the service guy: “it makes poping noise when you reverse and turn the steering wheel to the right", did not get my car fixed nor not even know wats wrong with it. Did contact management on service dep, no answer but left a voicemail. Hopefully they wnt waste my time again since I had to make arrangements for this appointment. More

I LOVE MY SHAMALEY FORD!!! Great service, friendly staff,and very helpful Thanks for the food while we waited. You guys rock!!!! I will always return and recommend you guys... Great service, friendly staff,and very helpful Thanks for the food while we waited. You guys rock!!!! I will always return and recommend you guys... OH AND I LOVE YOUR SATURDAY SPECIALS!!!! More

Unprofessional Service Department Took in my vehicle, service was half way done and vehicle was returned. Days later same issues came up. No diagnostics, no call backs, issues not solv Took in my vehicle, service was half way done and vehicle was returned. Days later same issues came up. No diagnostics, no call backs, issues not solved! More

Great helpful, friendly service! Not only was the service great but they took care of the rebate so I didn't even have to mail it in. Just got the rebate price at time of completion Not only was the service great but they took care of the rebate so I didn't even have to mail it in. Just got the rebate price at time of completion of service. More

Keep looking We brought our vehicle in to the collision center after an accident. It took a total of 3 weeks to get it back, largely due to the fact that they did We brought our vehicle in to the collision center after an accident. It took a total of 3 weeks to get it back, largely due to the fact that they did not get it right the first time. Glad to say the work is much more acceptable this time, eventhough there is minor damage to one of the "new" mufflers that was installed. We rented from the Enterprise that is inside of the service center because of the convinience, but that was also a very big mistake. Unproffesional staff, and tried to steal our deposit. Do not ever rent from them, you will save yourself the hassel in the long run. Hard lesson learned from us, but hopefully you won't make the same mistake. Shop around for rental/repair shopes, and don't settle. More

Don'service your vehicle here I made an appoint because supposedly it gets priority on Wednesday morning to have the ac on my edge check and 2 days have gone by and nothing, not ev I made an appoint because supposedly it gets priority on Wednesday morning to have the ac on my edge check and 2 days have gone by and nothing, not even a diagnostic. Slow and very dismissive when you call.Save yourself the hassle and go elsewhere. More

Bait and Switch Coupon Terrible overall experience. Made an 8:30 am appointment for an oil change and inspection. I arrived at 8:15 yet my vehicle wasn't ready until 10:41. Terrible overall experience. Made an 8:30 am appointment for an oil change and inspection. I arrived at 8:15 yet my vehicle wasn't ready until 10:41. To make things worse, I brought a Shamaley coupon for $29.95 for the oil change (regular $39.95). They credited me $10.00, but charged me an additional $2.75 per quart over 5 quarts (my F-150 requires 8 quarts) for a total of $8.25. That means my $10.00 coupon was only worth $1.75 in savings. Lousy coupons coupled with terrible service means that i will not return to Shamaley for service. Note- if I could have given zero stars, I would have. More

Dishonest Service I took my Ford Freestyle in today for an oil change, fuel filter service, and retrieval of keyless entry code. I was charged $40.00 for the code retri I took my Ford Freestyle in today for an oil change, fuel filter service, and retrieval of keyless entry code. I was charged $40.00 for the code retrieval, but they refused to give me the code. They also tried to sell me on a brake job. I had just had my brakes replaced by a brake shop. I have lifetime guarantee on my brakes because they are the best brake service center in El Paso. The Shamaley dealership tried to tell me my brake pads were low. They also tried to sell me on a transmission job. I was also told that my transmission was in perfect shape by a qualified transmission shop. THis dealership used to have the very best in customer service. Now, it has become a thing of the past. I will now have to find another dealership to service my two fords. More

Oil change The Customer service at Shamaley ford was the best. I Would definitely recommend it to all my friends and relatives. Shamaley ford has a great staff. The Customer service at Shamaley ford was the best. I Would definitely recommend it to all my friends and relatives. Shamaley ford has a great staff. More

WHAT A JOKE WE HAVE BEEN DEALING WITH THIS GROUP FOR A COUPLE OF YEARS. WE HAVE TAKEN OUR E 450 IN 6 TIMES SINCE APRIL AND WE ARE TAKING IT BACK TODAY. EVERYTIME WE HAVE BEEN DEALING WITH THIS GROUP FOR A COUPLE OF YEARS. WE HAVE TAKEN OUR E 450 IN 6 TIMES SINCE APRIL AND WE ARE TAKING IT BACK TODAY. EVERYTIME WE ARE PROMISED THAT IT IS FIXED, EVERYTIME IT BREAKS DOWN . THIS IS PUTTING PEOPLES LIVES IN DANGER DUE TO THE FACT THAT WE ARE AN AMBULANCE PROVIDER . IT IS A SHAME THAT A FORD DEALERSHIP CANT FIXTHEIR OWN PRODUCT. More