Back

Shamaley Ford - Service Center

El Paso, TX

4.8
531 Reviews

531 Reviews of Shamaley Ford - Service Center

Sort by
January 12, 2018

It's good. I always get my services done here. I'm overall happy with the services here. Lately I've had to go back to get my sticker redone to show when my next More

by Darrick Bryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
January 10, 2018

Oil change I took my truck in for an oil change and arrived after 4pm. The service advisor was very friendly and took my truck in for service. Overall I had a g More

by Ramose47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esmele Jerrymyles C.
January 09, 2018

Great experience at Shamaleys Service rep was courteous and knowledgeable and service on my car was done in timely manner. I highly recommend Shamaley Ford for your service needs. More

by Marella1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allissa
December 02, 2017

Excellent experience Alissa was professional, courteous, respectful, dependable and informative. Good experience. Shuttle driver very nice. Mechanic is awesome. I f More

by Ginny123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alissa Lyn Burg
November 29, 2017

Service experience I gave the rating I gave because I was able to work with Jerry Esmele over the phone. He kept me up to date on everything going on. More

by Ram,lucas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
November 21, 2017

Horrible lack of communication during my exceptionally long My power window was no longer operable. I was given a drop off appointment for 8:30am. My job was assigned to Jesse Bair, who advised me upon arrival More

by LRN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Bair, Almendra Maese
October 25, 2017

Routine Maintenance Service Advisor ( Alissa) was excellent !!!! She gave me good recommendations and also gave me special savings on most of my today’s services the tech More

by Patrick Tenneson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alissa Alderman.
October 20, 2017

very fast service and person was very professional Person was very professional , knowledgeable and service was fast. Place is very organized clean and service personnel are there to greet you and help More

by tatany67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Esmel
October 07, 2017

Great Service Service Advisor Johnny did a great job explaining my vehicle needs & options. He was professional, knowledgeable and not overbearing. He had a great More

by Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
13394 Johnny Angel Si
September 29, 2017

Great customer service I called to make an appointment for a recall on my car. Jerry Esmele (Service Department) scheduled my car for service and everything was done quickly More

by MrsLerma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
...
49
...