Shamaley Ford - Service Center
El Paso, TX
531 Reviews of Shamaley Ford - Service Center
I would Like to Thank Esther she approached me while in my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was like the 15 vehicle in Line an not to mention that Esther walk me to the waiting room an also let me know that they even had a theater if I wanted to see a movie an also offered me hot an cold beverages I would say she went over an beyond to let me know where everything was at including restrooms an didn’t rush thru everything!! An also said if I needed anything just txt her !! Thank you Esther for the wonderful experience again!! More
Thank you for the quick oil change. But, Shamaley needs better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks unapproachable though, Nobody says a word. But, again it is a Saturday right? A simple,” we’ll be right with you” goes a long way. My other concern is the actual service completed. In my previous service, I was advised to change my oil plug, So, I did tell my advisor about it but, did it get changed? Nope, he did promise to get it at no price to me on my next visit for service. Thanks but hopefully it does not leak sufficiently to where any costly damage will occur. I trust in your word of advise for you do work at the service department. Just curious, if the previous mechanic recommended it, why wouldn't it be done though... More
I had an Excellent technical service with some recalls to my Explorer and basic maintenance service. Pauline from customer service was in contact with us all time. Thanks Shamaley!! to my Explorer and basic maintenance service. Pauline from customer service was in contact with us all time. Thanks Shamaley!! More
Took them 2 months to replace my turbo then another month for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly before, really bad service wouldn’t answer my calls More
Even with appointments they take to long. Four hours for an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them aga an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them again. More
Handled with care. Explained everything well and helped with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. More
Pauline Gonzales did an exceptional job throughout my pickup being serviced! Kept me informed until service was complete. Service dept. has done a complete overhaul on their business practices. Will s pickup being serviced! Kept me informed until service was complete. Service dept. has done a complete overhaul on their business practices. Will start to take my vehicles back again for all services Highly recommend! Hands down to Shamaley Ford and P. Gonzales! Level of service is fantastic. Keep up the good work! More
Deceptive advertising I took my vehicle in for an oil change based on a special deal coupon Shamaley Ford has advertised on their service page (expires 12/31). I have two F I took my vehicle in for an oil change based on a special deal coupon Shamaley Ford has advertised on their service page (expires 12/31). I have two Ford vehicles that I bought at Shamaley and have always been serviced by Shamaley. My other vehicle is a Toyota. I took this vehicle in for service and the representative told me that they would only honor their coupon if my vehicle was a Ford. This appears deceptive as I could not find anywhere on the coupon, or the service page, where it says they will only service Ford vehicles. I was also kept waiting and felt ignored as I stood in the service bay waiting for a service rep to tell me they would not honor their advertised service specials (there were no other vehicles waiting). Many of my family members and I have been loyal customers of Shamaley Ford for many years. I agree with other customers' recent reviews, Shamaley Ford's service department is not what it used to be. More
By far the worst service ever if they weren't the closest dealer to me I would never come. The staff are rude nobody care that your standing around waiting. dealer to me I would never come. The staff are rude nobody care that your standing around waiting. More