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Shamaley Ford - Service Center

El Paso, TX

4.8
531 Reviews

531 Reviews of Shamaley Ford - Service Center

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June 30, 2020

I would Like to Thank Esther she approached me while in my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was More

by Ángel
Recommend Dealer
Yes
Employees Worked With
Esther
Jul 29, 2020 -

Shamaley Ford responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

June 28, 2020

Thank you for the quick oil change. But, Shamaley needs better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks More

by Blue ford
Recommend Dealer
No
Employees Worked With
Service advisors...
June 23, 2020

I had an Excellent technical service with some recalls to my Explorer and basic maintenance service. Pauline from customer service was in contact with us all time. Thanks Shamaley!! More

by diazaguilas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulina
Jul 29, 2020 -

Shamaley Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 19, 2020

I bought a truck there They are rude and didn’t help me at all they didn’t get me a license bracket and they charged me a lot of money More

by Mikeg834786
Recommend Dealer
No
Employees Worked With
Ford
June 15, 2020

Took them 2 months to replace my turbo then another month for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly More

by pao
Recommend Dealer
No
Employees Worked With
Jesse
June 14, 2020

Even with appointments they take to long. Four hours for an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them aga More

by Ruben
Recommend Dealer
No
Employees Worked With
Manny
June 09, 2020

Handled with care. Explained everything well and helped with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. More

by Joe
Recommend Dealer
Yes
Employees Worked With
George
May 31, 2020

Pauline Gonzales did an exceptional job throughout my pickup being serviced! Kept me informed until service was complete. Service dept. has done a complete overhaul on their business practices. Will s More

by jarriola
Recommend Dealer
Yes
Employees Worked With
Pauline Gonzales
December 30, 2019

Deceptive advertising I took my vehicle in for an oil change based on a special deal coupon Shamaley Ford has advertised on their service page (expires 12/31). I have two F More

by JL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ms. Gonzalez?
December 28, 2019

By far the worst service ever if they weren't the closest dealer to me I would never come. The staff are rude nobody care that your standing around waiting. More

by Jarchul27
Recommend Dealer
No
Employees Worked With
Nobody
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