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Shamaley Ford - Service Center

El Paso, TX

4.8
645 Reviews

645 Reviews of Shamaley Ford - Service Center

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October 03, 2023

Excellent service and communication. M. Porras was professional and courteous. The price fir a full service oil change was incredible. Highly recommend. More

by cespinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M. Porras
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Oct 05, 2023 -

Shamaley Ford responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 02, 2023

I love the pickup snd delivery service whe your car goes in for repairs! It was wonderful! More

by Ardenevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Oct 04, 2023 -

Shamaley Ford responded

Thank you for the Five-Star review and for choosing Shamaley Ford. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

October 01, 2023

Great service, i was in and out of the in under an hour. They offered to even take me home while I waited. You just can’t beat Shamaley Ford! More

by John.mansfield99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Altamira
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Oct 03, 2023 -

Shamaley Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 30, 2023

Shambles Ford to this date has given me excellent customer service due to Mr. Eduardo Ruelas. Your facility should have more employees like Mr.Ruelas. More

by eileenhood82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Eduardo Ruelas
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Oct 03, 2023 -

Shamaley Ford responded

Thank you for acknowledging Eduardo for their professionalism and dedication. We appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review is very much appreciated, and it would be our pleasure to assist you again.

September 29, 2023

Marco Porras my service advisor is the absolute best. I always look for him on all my visits. He really knows what he’s talking about, and is extremely helpful,. More

by romanniners4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
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Oct 03, 2023 -

Shamaley Ford responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Marco went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Shamaley Ford has always been courteous and informative. Alexis Holguin, my adviser, explains the items in need of repair on how critical they are. More

by Mustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
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Oct 03, 2023 -

Shamaley Ford responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Alexis went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 28, 2023

Friendly staff and the service advisors will answer all your questions you may have about the services they offer More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Sep 29, 2023 -

Martin responded

Martin Friendly staff and the service advisors will answer all your questions you may have about the services they offer

September 26, 2023

To me it has been improving a lot as time passed hope you keep it up More

by cholguin1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Sep 28, 2023 -

Shamaley Ford responded

We are very happy to have provided you with such a positive experience!

September 23, 2023

Polite and comprehensive service. Alternatives to planned upgrades are fully discussed. Prompt service. They keep detailed and accurate records and are really good at explaining exact More

by gregsantoscoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Report | Print
Sep 26, 2023 -

Shamaley Ford responded

Thank you for the Five-Star review and for choosing Shamaley. We were pleased to hear that we provided you with an excellent sales experience. We appreciate your business and look forward to serving you again.

September 21, 2023

This was the first time going here. I will be back again. They are very friendly and quick with their service. It was completed at the time I was told it would be done. The price was ex More

by builderjoe1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas
Report | Print
Sep 24, 2023 -

Shamaley Ford responded

When it comes time to service your vehicle, it is our pleasure to make it convenient and efficient for you. We greatly appreciate your kind words and your Five Star review. It would be our pleasure to assist you again in the future!

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