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Shamaley Ford - Service Center

El Paso, TX

4.8
531 Reviews

531 Reviews of Shamaley Ford - Service Center

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June 30, 2023

Great service, fair prices, and professional customer service every time! Our go to vehicle service spot! More

by lopezusaf5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Aug 01, 2023 -

Shamaley Ford responded

Thank you so much for the positive review!

June 25, 2023

Not convenient for service on walk in basis. Turned away once, almost a second time. More

by Gilbert.Ramirez812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Jul 05, 2023 -

Shamaley Ford responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Sasha Martinez Customer Relations Director smartinez@group1auto.com

June 25, 2023

The people at Shamaley Ford are polite. I arrived @ 6:30 Monday morning. The gentleman who spoke to me was polite and customer oriented. Told my is going to be ready about hour and 30 minute More

by herimendoza52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jun 27, 2023 -

Shamaley Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 22, 2023

I was very impressed with the quality of service I received from Andres who did the intake and Eduardo who followed up and completed my service. Both gentlemen were ready to explain what repairs my tr More

by M926morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrés, Eduardo
Jun 24, 2023 -

Shamaley Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Shamaley Ford

June 22, 2023

It took 6 days but well worth it Jerry and Robert did a great job on my truck. Thank you.. More

by Beatty
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jerry the supervisor, Robert the mechanic
Jun 24, 2023 -

Shamaley Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 20, 2023

Jerry and his trainee (Audrey? ) took care of my son and I right away. Jerry’s service is always tops, always saves me money. 5⭐️ More

by coachportegabb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jerry Myles and Audrey?
Jun 22, 2023 -

Shamaley Ford responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

June 16, 2023

Mr. Jose Carrillo professionalism and costumer service is 5 star, my only disappointment are the mechanics, they don't pay attention to the details. One time they left my driver's door with grease stain, the More

by miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Jose Carrillo
Jun 19, 2023 -

Shamaley Ford responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 15, 2023

Since you get to the parking it’s a good atmosphere with welcoming personnel! It was a great. More

by Hector Correa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Gahan
Jun 16, 2023 -

Shamaley Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

Excellent service from all and very professional environment. Quick and courteous. Would definitely recommend them! More

by fmr_bucsfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis and Tom Doran
Jun 19, 2023 -

Shamaley Ford responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 13, 2023

Experiencrd and polite the Agent. Very golf explanación of the servicié performed p.m. my vehicular. The cost a little higueral than expectorad bur I think it odio woryhed. More

by Julio J. Jimenez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
Jun 16, 2023 -

Shamaley Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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