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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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August 13, 2023

They did good on the oil change. Should wash and vacum the vechile next time. More

by bryce3380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
Aug 16, 2023 -

Shamaley Ford responded

We highly value your business and strive to provide you with exceptional services that leave you completely satisfied. Your feedback is important to us as we continue to work towards improving our services. We appreciate your review and look forward to assisting you again in the future. Thank you for choosing Shamaley Ford!

August 12, 2023

Very knowledgeable and friendly staff. Samantha was great to work with and had no issues getting the services I needed. More

by ortiz.d
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Kirtle
Sep 04, 2023 -

Shamaley Ford responded

We are thrilled that Samantha provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 12, 2023

Always such a welcoming experience even when it’s just something simple. Thank you again Samantha, and Lorenzo for being so polite and prompt! More

by marcusmartinez6594
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha, Lorenzo, Tom
Sep 06, 2023 -

Shamaley Ford responded

Thank you for your kind words for our staff, we appreciate it!

August 12, 2023

Great service, Chuck was my service rep. And he kept posted on the repair to my truck. I live very close to casa ford but will never, buy, trade, or service my truck there. They are the most More

by rgutierrez1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy
Sep 21, 2023 -

Shamaley Ford responded

Thank you for choosing Shamaley Ford! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Chuck and his dedication to providing you with an excellent service experience. We look forward to your next visit!

August 11, 2023

I was served immediately by Andres, who is super customer service oriented. The whole experience was exceptional and my truck looks and handles beautifully. Awesome dealership and I am grateful to have them More

by theresa.ann.kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Altamirano
Aug 11, 2023 -

theresa.ann.kyle responded

Awesome customer service by the wonderful Andres Altamirano! Super pleased with my service and support this morning! Thank you, Shamaley Ford!

August 11, 2023

Excellent service and attentive staff! I was in and out in no time, and got advice on a “recall” that was immediately fixed! Great and comfortable waiting area! More

by Ritita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 06, 2023 -

Shamaley Ford responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

Sep 06, 2023 -

Ritita responded

Your friendly, professional and knowledgeable staff will make Shamaley my first choice! Thanks again!

August 11, 2023

Shamaley Ford seems to be extremely busy, for good reason. It’s recommended that you have an appointment. They are well organized and they do a thorough job. The service dept staff is very friendly an More

by sighants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis and one of the managers
Sep 21, 2023 -

Shamaley Ford responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 11, 2023

I was satisfied with Jose he gave great service. I will keep coming back ! Thank you Shamaley 😃 More

by Laurimorales777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 26, 2023 -

Shamaley Ford responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

August 05, 2023

Service Department was fast and professional. Took my truck in, told them the problem, and was on my way a couple of hours later. I highly recommend Shamalley’s Service Department. I drive over 6 More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Doran
Aug 14, 2023 -

Shamaley Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 05, 2023

Outstanding service outstanding service. very nice people will come back. Looking forward to come back in the future. More

by John Shukitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Gina
Aug 31, 2023 -

Shamaley Ford responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

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