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Shamaley Ford - Service Center

El Paso, TX

4.8
531 Reviews

531 Reviews of Shamaley Ford - Service Center

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October 13, 2024

Jerry my service advisor did a stellar job on getting my Vehicle serviced in a timely manner and making sure the gave both my vehicles a courtesy wash also. Make sure he get a add a boy More

by GerardoJoseGutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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Oct 13, 2024 -

GerardoJoseGutierrez responded

Good work keep it up!

Oct 15, 2024 -

Shamaley Ford responded

Hello, we're happy you found Jerry to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2024

Great service very friendly. Staff kept their word on repairs very satisfied. Will recommend shamaley More

by rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Shamaley Ford responded

Hello Rudy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. Thanks for the recommendation, and have an amazing day!

October 12, 2024

There was a nice customer attention, my service advisor was pretty nice and polite thank you. More

by Felipe Granillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Shamaley Ford responded

Hello Felipe, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 11, 2024

I had a great experience at this dealership once again. The service was excellent and the customer service was great. There is no reason to go anywhere else. More

by gpagma16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2024

Aaron Wade was very professional and knowledgeable. The service report was thorough and helpful to have. More

by tianine92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Oct 13, 2024 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

October 08, 2024

Dealership advisor was very professional and helpful. Did not push to sell me stuff I did not want or needed. Dealership was very clean and ready to go early in the morning as if It was the middle of the More

by Ysp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Report | Print
Oct 26, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2024

The service advisor was kind, courteous and very knowledgeable. Explained all the work necessary and how long is would take. More

by jorgedelpaso
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Rosales
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Oct 12, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2024

Bought my car in another dealership but jesus in the service dept did such a good job now i take all my cars to him. More

by Xavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales (chuy)
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October 02, 2024

Great service and friendly service! Kay took care of me and my car! She’s attentive and caring. Girls out there as for Kay! More

by anabelperez4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Oct 05, 2024 -

Shamaley Ford responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

October 01, 2024

Great service on parts and oil change and also on sales! !They were very friendly and helpful, I love this place. More

by almasg2510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
Report | Print
Oct 05, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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