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Shamaley Ford - Service Center

El Paso, TX

4.8
682 Reviews

682 Reviews of Shamaley Ford - Service Center

Sort by
March 18, 2025

Very Good service by María , short time waiting , coffe and beaverage any time , everything was good More

by Bimbo090766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
María
Report | Print
Mar 22, 2025 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 18, 2025

Aaron Wade has gone above and beyond when it has come to service on my F250, because of him I'm a loyal customer of Shamaley Ford service dept. More

by ivan.silva07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Mar 22, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

March 17, 2025

Great service Mario was able to attend to my car quick and fast. Would bring my car back again More

by aerivez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Villanueva
Report | Print
Mar 20, 2025 -

Shamaley Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 16, 2025

The appointment was made ver easily over the phone. The service advisor was very friendly and helpful. Thank you Kay. More

by Mgarroy
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Report | Print
Mar 19, 2025 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2025

Our service rep was awesome. Keep us update and informed the whole time. No surprises. Love SHAMALEY. Great service and customer care More

by luisnavedo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena service department
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Mar 18, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 15, 2025

Great customer service, very helpful and the valet program is awesome, I dont have to worry anymore about having to wait around in the dealership for my vehicle service More

by Sophie07077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Mar 19, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 14, 2025

One time that I took My car to Shamaley a new worker charge me 1300. And Nobody can tell me me why do much the Service Advisor went on vacation. Somebody called my Daughter to pay and pick up the car More

by Hugo R Troncoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesús Rosales
Report | Print
Mar 19, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

March 14, 2025

Great customer service, and the people were very helpful with all of my question I had. More

by Martinezjose364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Martinez
Report | Print
Mar 16, 2025 -

Shamaley Ford responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 13, 2025

Customer service was top notch. Jerry Myles my service director made sure I was well taken care of. I would highly recommend Shamaley’s service department . Thanks H More

by washinc04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Report | Print
Mar 15, 2025 -

Shamaley Ford responded

Hello, we're happy you found our staff Jerry to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

March 13, 2025

Alexis was more helpful than I ever could have expected, or asked for, while my vehicle was in the shop. I received timely updates and felt like I had an ally while I was dealing with the extended car warra More

by Phillipbriscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis, service advisor
Report | Print
Mar 15, 2025 -

Shamaley Ford responded

Hello, we're happy you found our staff Alexis to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

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