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Shamaley Ford - Service Center

El Paso, TX

4.8
635 Reviews

635 Reviews of Shamaley Ford - Service Center

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January 27, 2024

Very well treated by service representative. Kept informed on status of my vehicle. Answered all my questions. More

by Samuel Montana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
Jan 30, 2024 -

Shamaley Ford responded

Thank you for the kind words Samuel! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

Shamaley Ford took a bad situation regarding my car and turned it into a pleasant situation by fixing my car issues, as well as taking care of my vehicles current recall. I worked with Alexis, he saw that More

by dru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Jan 31, 2024 -

Shamaley Ford responded

We sincerely appreciate your positive feedback and are delighted to hear that your experience with Shamaley Ford turned a challenging situation into a pleasant one. Alexis is a valued member of our team, and we're thrilled to know that he provided you with excellent service, ensuring that your expectations were met and exceeded. Thank you for choosing Shamaley Ford. We look forward to serving you again in the future.

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January 26, 2024

excelent service from lorenzo vargas and Daniel highly recommend, and they were both also very professional More

by mpereagreeley
Recommend Dealer
Yes
Employees Worked With
lorenzo vargas and Daniel
Jan 30, 2024 -

Shamaley Ford responded

We're delighted to hear about the excellent service from Lorenzo and Daniel! Thank you for recommending them and acknowledging their professionalism. We appreciate your kind words and your recommendation!

January 22, 2024

Great service, friendly people, quick service Coffee! ! Bdheb bdjdhej kdhdhr jdhdh bdhdjdj Hdhdjdj Jdjdud jdjdjdj More

by Sergio
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Jan 23, 2024 -

Shamaley Ford responded

Thank you for the kind words Sergio! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 22, 2024

Great customer service from cashier and service advisor. Very friendly and respectable. I informed the service advisor of the problem I was experiencing with an oil leak. An inspection of the oil pan found More

by acastillo15711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
Jan 26, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience! We're pleased to hear that you received great customer service from the cashier and service advisor. Unfortunately, you experienced an oil leak due to an improper oil filter placement, but we're glad that we were able to identify and address the issue. We appreciate your trust and look forward to serving you again. Safe travels!

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January 21, 2024

Professional and very respectful team members they take care of there customers very well. Thank you for taking care of my F 150. More

by dtcoltblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Antonio
Jan 23, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Marco was awesome! Extremely knowledgeable and very attentive to our needs and doubts. Provided great feedback and kept us in mind on the progress of our vehicle. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco porras
Jan 25, 2024 -

Shamaley Ford responded

Thank you for your positive feedback about Marco! We're delighted to hear that he was awesome, extremely knowledgeable, and attentive to your needs and doubts. It's great that he provided excellent feedback and kept you informed about the progress of your vehicle. We appreciate your kind words and look forward to serving you again!

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January 17, 2024

I took my truck for an oil change and I was hit with extra charges that are not disclosed anywhere. Also, they broke my valance This dealership is nice and clean and great hospitality. More

by dcasta02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Jan 25, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 915-629-4237. I look forward to speaking with you. Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com

More
January 17, 2024

Quick service and very trustworthy. Marco P was very knowledgeable and made me feel at ease about fixing the issues with my vehicle. More

by rox1379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras, Jaime
Jan 23, 2024 -

Shamaley Ford responded

We're glad to hear that you received quick service and found the team to be very trustworthy. It's great that Marco's knowledge and approach made you feel at ease about fixing the issues with your vehicle. We're here to assist you, and thank you for choosing our service!

January 15, 2024

You can count in Shamaley and their service department. I had an appointment for service and the service was thorough and completed in under 2 hours. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Jan 18, 2024 -

Shamaley Ford responded

It's great to hear that you can count on us and our service department. The fact that your service appointment was thorough and completed in under 2 hours is a positive testament to our efficiency. We appreciate your business. We are excited to help you in the future.

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