Back

Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

Sort by
September 30, 2023

Shambles Ford to this date has given me excellent customer service due to Mr. Eduardo Ruelas. Your facility should have more employees like Mr.Ruelas. More

by eileenhood82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Eduardo Ruelas
Oct 03, 2023 -

Shamaley Ford responded

Thank you for acknowledging Eduardo for their professionalism and dedication. We appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review is very much appreciated, and it would be our pleasure to assist you again.

September 29, 2023

Marco Porras my service advisor is the absolute best. I always look for him on all my visits. He really knows what he’s talking about, and is extremely helpful,. More

by romanniners4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
Oct 03, 2023 -

Shamaley Ford responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Marco went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Shamaley Ford has always been courteous and informative. Alexis Holguin, my adviser, explains the items in need of repair on how critical they are. More

by Mustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Oct 03, 2023 -

Shamaley Ford responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Alexis went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 28, 2023

Friendly staff and the service advisors will answer all your questions you may have about the services they offer More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Sep 29, 2023 -

Martin responded

Martin Friendly staff and the service advisors will answer all your questions you may have about the services they offer

September 26, 2023

To me it has been improving a lot as time passed hope you keep it up More

by cholguin1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Sep 28, 2023 -

Shamaley Ford responded

We are very happy to have provided you with such a positive experience!

September 23, 2023

Polite and comprehensive service. Alternatives to planned upgrades are fully discussed. Prompt service. They keep detailed and accurate records and are really good at explaining exact More

by gregsantoscoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Sep 26, 2023 -

Shamaley Ford responded

Thank you for the Five-Star review and for choosing Shamaley. We were pleased to hear that we provided you with an excellent sales experience. We appreciate your business and look forward to serving you again.

September 21, 2023

This was the first time going here. I will be back again. They are very friendly and quick with their service. It was completed at the time I was told it would be done. The price was ex More

by builderjoe1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas
Sep 24, 2023 -

Shamaley Ford responded

When it comes time to service your vehicle, it is our pleasure to make it convenient and efficient for you. We greatly appreciate your kind words and your Five Star review. It would be our pleasure to assist you again in the future!

September 20, 2023

Customer service was friendly and great. The service was well done, and on a timely manner. Will recommend the service to everyone. More

by rviking46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Sep 22, 2023 -

Shamaley Ford responded

We are delighted to hear that you had a positive experience with the customer service and the quality of the service itself. It's fantastic that you found the staff friendly and efficient, and that the service was completed in a timely manner. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 20, 2023

Charlie(GM), Lorenzo(Service Mgr), Marco(Parts Mgr), Service Advisor and Techs did an outstanding job ordering and installing new tires for my new Ford Bronco! Thanks again. More

by Jimmie.w.nelson
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
Sep 23, 2023 -

Shamaley Ford responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 19, 2023

Consistent, satisfactory customer service from this dealership. From buying the car, and taking it for servicing, I receive exceptional service. All the service personnel try and succeed with deliver More

by dtlucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Educardo ( Eddie) Ruelas , Service Advisor
Sep 23, 2023 -

Shamaley Ford responded

Thank you for choosing Shamaley Ford! We are thrilled to hear that we were able to provide you with an excellent sales and service experience. It is great to know that our service staff exceeded your expectations. Your business is greatly appreciated and we look forward to the opportunity to serve you again!

...
36
...