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Shamaley Ford - Service Center

El Paso, TX

4.8
598 Reviews

598 Reviews of Shamaley Ford - Service Center

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December 22, 2023

Bad and ugly service they xx up my car, never go back ñor buy a car from them. It took 2:30 hrs for an oil change. After that my car started slugishing. More

by Julieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrián
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December 19, 2023

Audry was great she kept me posted on My vehicle and service was quick thank you More

by ssepulveda081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audry (10)
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Dec 20, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Audry provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Audrey was awesome in providing the incredible service while i visited today at the dealership More

by jaimequintana74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AUDREY HERRERA
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Dec 20, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Audrey provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Excellent service Excellent servie advisor Fully recomen no problem at all Going back again Excellent More

by hugo3910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus rosales
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Dec 21, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

My service advisor, Chuy Rosales, is very helpful, professional and knowledgeable regarding my vehicle maintenance needs. He is always willing to go the extra mile. He is amazing. We are very please More

by Hguevara33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy Rosales
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Dec 20, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Chuy provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 17, 2023

A ver smooth experience due to the professional staff. I was help and kept informed at all times. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Dec 19, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a smooth experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

Excellent Customer Service Daniel C. In Service Department was Awesome Excellent Customer Service my truck was ready in a timely manner. More

by cocacolaortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
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Dec 19, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had an excellent experience and that Daniel provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Took my vehicle for an oil change and the five point inspection service. The service technician Alexis provided me with excellent service from the moment I drove up. He was friendly and thoroughly exp More

by bluejazz89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Dec 16, 2023 -

Shamaley Ford responded

It's wonderful to hear about your positive experience with Alexis during your oil change and inspection service! Having a service technician like Alexis who is not only friendly but also takes the time to explain everything thoroughly can make a significant difference. It's great that you were happy and grateful for the excellent service provided.

December 13, 2023

Samantha gave me great customer service! Thank you! I will definitely be coming back to Shamaley Ford. More

by vmelendez08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Dec 15, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Samantha provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 10, 2023

Audrey displayed excellent customer service and quality of work was amazing. I only take my truck to get serviced at this dealership. More

by Rgonzalez167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Report | Print
Dec 12, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Audrey provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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