Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Shamaley Ford - Service Center

El Paso, TX

4.8
598 Reviews

598 Reviews of Shamaley Ford - Service Center

Sort by
January 01, 2024

Really Fast service, with nice customer service always in contact, via text, food clean service area. More

by Khm2809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey H.
Report | Print
Jan 03, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a fast and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 01, 2024

The service department was very helpful and were able to fix my steering wheel in a very timely manner. More

by Erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Jan 03, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 01, 2024

Very friendly staff regardless I did not buy my vehicle there they took care of my car when they said More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Report | Print
Jan 03, 2024 -

Shamaley Ford responded

Thank you for the kind words Francisco! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 31, 2023

Outstanding customer service, provided pictures and videos of the recommended service it says it would do. More

by Manuelhram74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Report | Print
Jan 03, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

I was treated very nicely, my service advisor Jose was very cool…my car was done way ahead of the time they told me it was gona b ready, so that made me happy… would recommend shamaley 2 friends and famil More

by jgrisanti08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jan 03, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jose provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 28, 2023

Very thorough with diagnostics check and prompt service with the tire rotation and oil change today. More

by Elsayvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus (Chuy) Rosales
Report | Print
Dec 30, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 27, 2023

A really bad service with the bill departments. It was not explained that their policies had change according to them last week. More

by agjmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier (service advisor)
Report | Print
December 24, 2023

Service advisor Daniel was very professional and knowledgeable about the repairs that needed to be done to get my F150 back on the road. More

by Happy to be back on the road
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel service advisor
Report | Print
Dec 30, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

Everyone is so sweet and hospitable. Definitely feel like I’m part of family there. All my questions are answered with detail. More

by Mferrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Dec 27, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a hospitable experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 23, 2023

Excellent service and very good attention from the staff, good explanation to the client, Excellent time in diagnostic and repairs done More

by jorgeperez1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco porras
Report | Print
Dec 27, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

1
...
34
35
36
...
60