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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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October 15, 2023

Enjoy the customer service and explanation received with services rendered. Great team! Very helpful! Thank you More

by Saul2luv4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Oct 17, 2023 -

Shamaley Ford responded

We're thrilled to hear that you've enjoyed our customer service and the explanations provided with the services. Our team greatly appreciates your kind words and is dedicated to being very helpful. Thank you for choosing us, and we look forward to serving you again!

October 13, 2023

They took care of my car in 30 minutes. (went at 7:30 a.m.) Great service! More

by Jonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Oct 17, 2023 -

Shamaley Ford responded

We're glad to hear that we provided such efficient service, taking care of your car in just 30 minutes, especially with your early morning visit at 7:30 a.m. Your time is valuable to us, and we appreciate your feedback. Thank you for choosing our services!

October 13, 2023

Great service! Jerry is the best. Very fast service, great customer service. Very satisfied customer! More

by r_anthony21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry, E
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Oct 17, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jerry provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 12, 2023

Fast efficient service. My Service Advisor, Alexis, was very pleasant, professional and kept me informed. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALEXIS
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Oct 13, 2023 -

Shamaley Ford responded

It's great to hear that you had a fast and efficient service experience with Alexis as your Service Advisor. Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 12, 2023

Everyone was very friendly and helpful. My advisor set up a lyft driver and was picked up within less than 5 minutes. My car was ready earlier than estimated. More

by Vana25cor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Oct 13, 2023 -

Shamaley Ford responded

It's wonderful to hear that everyone at Shamaley Ford was friendly and helpful, and that your advisor ensured a smooth experience, including setting up a Lyft ride. Getting your car back earlier than expected is always a pleasant surprise.Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 12, 2023

Very efficient, kept me informed. I’ve had my vehicles serviced by Shamaly Ford for more than twenty years. I wouldn’t be going back if I wasn’t satisfied with their service departme More

by st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Oct 14, 2023 -

Shamaley Ford responded

It's wonderful to hear that Shamaly Ford's service department has provided you with efficient service and has kept you informed during your vehicle servicing. Your loyalty to us for more than twenty years is a testament to our consistent and satisfying service. Thanks for sharing your loyalty and satisfaction!

October 11, 2023

I would like to thank Charlie Hasssun and his service team for their hard word and exceptional service. More

by mark11silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Oct 13, 2023 -

Shamaley Ford responded

You're very welcome! We're thrilled to hear that Charlie and our service team provided you with exceptional service. Your appreciation means a lot, and we'll be sure to pass on your thanks to them. We're here to help. Thank you for choosing us!

October 11, 2023

Service dept was professional and maintained good communication with the services required. Promptly made the repairs as needed and returned my vehicle back once they did their quality checks More

by hog1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Oct 12, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

Always feel comfortable taking our vehicles to Shamaley. Miss the shoe shine guy, he's never around or he just happens to be out whenever I go. More

by Javier Marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JerryMyles
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Oct 11, 2023 -

Shamaley Ford responded

It's great to hear that you feel comfortable taking your vehicles to Shamaley Ford. It's unfortunate that the shoe shine guy seems to be elusive during your visits, but it's good to know that the overall experience is positive. Safe and smooth driving with your well-maintained vehicles!

October 10, 2023

My advisor was jose. Good customer service kept me posted on the status of my vehicle explained everything that was going. More

by rafael.munoz1512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Oct 11, 2023 -

Shamaley Ford responded

It's wonderful to hear that Jose provided you with good customer service as your advisor. Keeping you informed about the status of your vehicle and explaining everything that was going on is a sign of professionalism and attentiveness. Safe and enjoyable driving with your well-maintained vehicle!

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