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Shamaley Ford - Service Center

El Paso, TX

4.8
641 Reviews

641 Reviews of Shamaley Ford - Service Center

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March 05, 2024

Great customer service from Jose Carillo,he takes the time to explain and give suggestions for new repairs and services specials of the month. More

by Victor Baca
Recommend Dealer
Yes
Employees Worked With
Jose Carillo
Report | Print
Mar 08, 2024 -

Shamaley Ford responded

We're delighted to hear about the great customer service provided by Jose! It's wonderful that he takes the time to explain and offer suggestions for new repairs and service specials. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing our dealership, and we look forward to serving you again in the future!

March 04, 2024

Attentive, quick service. Jose my consultant answered all my questions and was very knowledgeable. They have a great waiting area. More

by pramos525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 08, 2024 -

Shamaley Ford responded

We're glad to hear that you received attentive and quick service from Jose, your consultant. It's fantastic that he answered all your questions and showcased great knowledge. Additionally, we're pleased to know that you found the waiting area to be great. Thank you for choosing us, and we look forward to providing excellent service for your vehicle in the future!

March 02, 2024

I made an appointment and the services were done correctly and on the time given at time of service. More

by Boycows3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Mar 07, 2024 -

Shamaley Ford responded

Thank you for taking the time to share your positive experience with us! We're glad to hear that your appointment went smoothly, and our team provided the services you needed in a timely manner. We appreciate your business and look forward to serving you again in the future!

February 29, 2024

Joe Mena provided an excellent service, explaining every detail about the service it was given to my suv. More

by Advari2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE MENA
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Mar 03, 2024 -

Shamaley Ford responded

We're pleased to hear that Joe provided you with excellent service, taking the time to explain every detail about the service given to your SUV. We appreciate your business and look forward to serving you again in the future.

February 28, 2024

Jose was thorough in providing detailed information about what was done to the car and what was needed More

by accord3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Mar 02, 2024 -

Shamaley Ford responded

It's great to hear that Jose provided thorough and detailed information about the work done on your car and any additional needs. Clear communication is crucial in ensuring that customers are well-informed about their vehicle's condition. Thank you for choosing our services, and we look forward to serving you again in the future! Safe travels!

February 27, 2024

Good service,kept me informed at all time. Didn't work on any part of my technical until I was notified. Returned in a timely matter. More

by garcia5851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 28, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 27, 2024

Took my 23 Bronco Sport in for its first oil change and was able to get squeezed in for an earlier date. Plus they were going to install some parts I ordered online. Dropped off my car Saturday afternoon More

by mariotboy32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Feb 29, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience with the Bronco Sport's first oil change! It's great to hear that we accommodated an earlier date and handled the service and part installations superbly. Your recommendation is appreciated. Safe travels in your Bronco Sport, and we look forward to serving you again in the future!

February 27, 2024

Very easy to work with. Quick service and excellent in communication with their customers. Will be coming back. More

by lucky830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Mar 02, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 25, 2024

Very pleased with the service department and especially the service writer/representative. I will happily continue to bring my vehicle’s to Shamaley. More

by Rudy E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
Report | Print
Feb 27, 2024 -

Shamaley Ford responded

We're delighted to hear that you are very pleased with our service department and your service representative. Providing excellent service is our priority, and we appreciate your trust in Shamaley Ford. Thank you for choosing us, and we look forward to serving you and your vehicles again in the future! Safe travels!

February 24, 2024

The staff at Shamaley Ford is very helpful, accommodating and professional. All departments work as a team! More

by JCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
Report | Print
Feb 26, 2024 -

Shamaley Ford responded

We're delighted to hear that the staff at Shamaley Ford has been helpful, accommodating, and professional. Teamwork among all departments is crucial, and we're glad to know that they work well together. Thank you for choosing us, and we look forward to continuing to provide excellent service in the future!

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