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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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October 31, 2023

Service Center Representative was very helpful, professional and polite. I would contact him for my next vehicle service appointment… More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Nov 02, 2023 -

Shamaley Ford responded

It's great to hear that our Service Center Representative was very helpful, professional, and polite. Building a positive relationship with a helpful representative can make scheduling your next vehicle service appointment a seamless process. Your positive feedback is much appreciated, and we are glad to hear that you had a great experience with the representative!

October 30, 2023

This dealership is amazing! Everyone is friendly and helpful. They above and beyond to help their clients. More

by Jeremie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Nov 01, 2023 -

Shamaley Ford responded

It's wonderful to hear that you had such a positive experience at Shamaley Ford. Friendly and helpful staff who go above and beyond to assist our clients can make a dealership stand out. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 27, 2023

I take my F150 there for service, I am always pleased how prompt they are and how they keep me updated on the status of my truck More

by Jamesfire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
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Nov 02, 2023 -

Shamaley Ford responded

It's great to hear that you take your F150 for service at Shamaley Ford and that you're consistently pleased with our prompt service and regular updates on the status of your truck. Efficient service and clear communication can make the service experience much more convenient. Your positive feedback is much appreciated!

October 26, 2023

Alexis was very professional and always kept me updated while the vehicle was being fixed. He is the perfect example of a great service advisor. Give this man a raise! More

by curtis.arnette13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Nov 04, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 22, 2023

The service was great and the associate was very attentive. He was very patience answering my questions. More

by Magdalenaresendiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change
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Oct 24, 2023 -

Shamaley Ford responded

It's wonderful to hear that the service was great and that the associate was attentive and patient in answering your questions. Attentive and patient service can lead to a more informative and satisfying experience. We appreciate your business. We look forward to assisting you in the future.

October 22, 2023

Jessica was the best at helping me out! Very professional and caring. She got my car fixed in no time More

by mdcardo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Oct 24, 2023 -

Shamaley Ford responded

It's wonderful to hear that Jessica was the best at helping you out with a high level of professionalism and care. Getting your car fixed quickly is important, and it's great to know that she made the process efficient for you. We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

Audrey is a great service technician. The only problem is that almost every time I get a tire rotation, the tire pressure is never adjusted. More

by OsvaldoRios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Oct 24, 2023 -

Shamaley Ford responded

It's great to hear that Audrey is a great service technician, but I understand your concern about the tire pressure not being adjusted during tire rotations. Please reach out to Audrey or the service department to let them know about the tire pressure issue. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Had my vehicle serviced on October 13 and noticed a damaged rim cover, due to tire rotation service. Wife made sure to tell service department to be careful with handling covers. But sad to say it did More

by emsanchez73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Servuce Advisor
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October 19, 2023

Fast check in, detailed, knowlegeable of their retail products, prompt texting of vehicle status, informed me of a current sale I was not aware of. More

by Butch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Oct 21, 2023 -

Shamaley Ford responded

It's great to hear that you experienced a fast check-in process, detailed knowledge of their retail products, and prompt communication via text about your vehicle's status. Additionally, being informed about a current sale you were not aware of is a helpful bonus. Your positive comments and satisfaction are important.

October 18, 2023

Great to set up an appointment for an Oil Change. Quick and easy. Got to Dealership and was greeted quickly. Got my info on computer and waited In waiting area. Took only 45 min. Which was good. More

by billengels5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwardo
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Oct 20, 2023 -

Shamaley Ford responded

It's wonderful to hear that your oil change appointment at Shamaley Ford was a quick and easy experience. We efficiently took care of your vehicle, and you were in and out in just 45 minutes. Safe travels on the road!

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