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Shamaley Ford - Service Center

El Paso, TX

4.8
598 Reviews

598 Reviews of Shamaley Ford - Service Center

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February 06, 2024

They send me coupons to my emails. ....$29.00 for synthetic oil change....washed my car....in less then 1 hr ...was car was done....but I always book appointments...thank you Shamaley F More

by carmentx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I got her name
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Feb 09, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you received timely and efficient service for your synthetic oil change, along with the bonus of having your car washed. We appreciate your loyalty and the fact that you schedule appointments for your convenience. We're here to assist you with any future automotive needs. Safe driving, and thank you for choosing Shamaley Ford!

February 06, 2024

They did a great job on my F150, Marco Porras was very helpful all the time and it was a fast process! More

by mt090523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
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Feb 09, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience with the service on your F150 at the dealership, and for highlighting Marco's helpfulness throughout the process! We're glad to hear that the service was efficient and satisfactory. We appreciate your business and hope to continue providing excellent service in the future!

February 06, 2024

Very courteous, understood the importance of issue with my vehicle to get resolved. Greatly appreciated More

by lorizavala69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Sanchez
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Feb 09, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 05, 2024

Like always very attentive to customers. I scheduled service appointment for 7:30. Usually when I schedule it it takes an hour or so. This time I was surprised it took 2 and a half ours. More

by BEURENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Pablo
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Feb 08, 2024 -

Shamaley Ford responded

Thank you for your feedback. We appreciate your patience and understanding. We value your business and look forward to serving you in the future. Safe travels!

February 05, 2024

As soon as you pull in someone’s there to greet and take care of you. Truck was finished when promised most of all Good Customer Service More

by Ricksmithsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Feb 08, 2024 -

Shamaley Ford responded

Thank you for the kind words Rick! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 04, 2024

Todays service was awesome. Quick and very communicative about any issues with my F250. Always very professional and friendly.... Thank you!!! Will be here again for sure. The More

by aaronmed1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Report | Print
Feb 08, 2024 -

Shamaley Ford responded

We're thrilled to hear about your awesome service experience with your F250 today. Quick and effective service, along with clear communication, is what we aim for. Thank you for your kind words, and we'll be more than happy to assist you again in the future. Safe travels!

February 03, 2024

The dealership was fast friendly and helpful I needed an oil change that was gonna take a while so they got me a Lyft to take me home and back no problem More

by Qwerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose carillo
Report | Print
Feb 08, 2024 -

Shamaley Ford responded

We're delighted to hear about your positive experience with our dealership's fast, friendly, and helpful service. Safe travels, and thank you for choosing our dealership for your service!

February 02, 2024

Alexis was great as usual. Very communicable and quick with my service and any issues I had. More

by jessica.lubbers9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
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Feb 08, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 02, 2024

Great customer service quality work great prices. I highly recommend this dealership for all of your car needs. More

by edluc79915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Feb 08, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 01, 2024

Great service and excellent quality customer service, Jose Carrillo the best person in Ford dealership More

by Gerardiflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose carrillo
Report | Print
Feb 02, 2024 -

Shamaley Ford responded

Thank you for your kind words! We're thrilled to hear that you received great service and excellent customer service from Jose at Shamaley Ford. We'll be sure to pass along the compliments. Safe travels in your Ford!

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