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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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December 16, 2023

Excellent Customer Service Daniel C. In Service Department was Awesome Excellent Customer Service my truck was ready in a timely manner. More

by cocacolaortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
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Dec 19, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had an excellent experience and that Daniel provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Took my vehicle for an oil change and the five point inspection service. The service technician Alexis provided me with excellent service from the moment I drove up. He was friendly and thoroughly exp More

by bluejazz89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Dec 16, 2023 -

Shamaley Ford responded

It's wonderful to hear about your positive experience with Alexis during your oil change and inspection service! Having a service technician like Alexis who is not only friendly but also takes the time to explain everything thoroughly can make a significant difference. It's great that you were happy and grateful for the excellent service provided.

December 13, 2023

Samantha gave me great customer service! Thank you! I will definitely be coming back to Shamaley Ford. More

by vmelendez08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Dec 15, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Samantha provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 10, 2023

Audrey displayed excellent customer service and quality of work was amazing. I only take my truck to get serviced at this dealership. More

by Rgonzalez167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Dec 12, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Audrey provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 10, 2023

Good service and honest people. Service Department always takes care of the customer and provides quick and efficient service More

by Sebas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele & Miguel Casillas
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Dec 12, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Quick and very efficient service Audry Herrera was great and let me know every step that my Explorer was going through More

by Mrosa307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audry,Herrera
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Dec 09, 2023 -

Shamaley Ford responded

It's wonderful to hear about your positive experience at Shamaley Ford! Quick and efficient service, along with excellent communication from Audry, can truly make a difference when getting your vehicle serviced. Keeping you informed about each step of the process adds a lot of value to the service experience. We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Everything was done properly n professionally thanks to Jessica. She provided excellent customer service and went above and beyond to fix every issue I had . More

by rsandoval41509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Dec 12, 2023 -

Shamaley Ford responded

It sounds like Jessica provided exceptional service, going above and beyond to ensure all your concerns were addressed properly and professionally! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Staff were polite efficient. Staff kept me informed of additional services needed. Staff were very quick at closing of services provided. Thank you!!! More

by Roy Atchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Dec 07, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had an efficient and polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Great service, I was informed of the work being done. Will use them again for any service I may need on my car. More

by jblobnersafe
Workmanship
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Dec 08, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Great service, they got me a Uber to go pick up my car. Daniel Contreras was nice even though I was a little bit bothered that my car was going to be there for the day. He deserves a salary raise. More

by Gabbycastaneda19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contrera
Report | Print
Dec 06, 2023 -

Shamaley Ford responded

It's wonderful to hear about your positive experience with the service at Shamaley Ford! Providing an Uber service for you while your car was being worked on shows our commitment to customer convenience. Daniel's kindness and understanding, especially when you were concerned about the timeframe, made a difference for you. Your appreciation for his service and suggestion for a salary raise speaks volumes about the impact he made during your visit. Thank you for your business!

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