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Shamaley Ford - Service Center

El Paso, TX

4.8
597 Reviews

597 Reviews of Shamaley Ford - Service Center

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February 28, 2024

Jose was thorough in providing detailed information about what was done to the car and what was needed More

by accord3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 02, 2024 -

Shamaley Ford responded

It's great to hear that Jose provided thorough and detailed information about the work done on your car and any additional needs. Clear communication is crucial in ensuring that customers are well-informed about their vehicle's condition. Thank you for choosing our services, and we look forward to serving you again in the future! Safe travels!

February 27, 2024

Good service,kept me informed at all time. Didn't work on any part of my technical until I was notified. Returned in a timely matter. More

by garcia5851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 28, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 27, 2024

Took my 23 Bronco Sport in for its first oil change and was able to get squeezed in for an earlier date. Plus they were going to install some parts I ordered online. Dropped off my car Saturday afternoon More

by mariotboy32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Feb 29, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience with the Bronco Sport's first oil change! It's great to hear that we accommodated an earlier date and handled the service and part installations superbly. Your recommendation is appreciated. Safe travels in your Bronco Sport, and we look forward to serving you again in the future!

February 27, 2024

Very easy to work with. Quick service and excellent in communication with their customers. Will be coming back. More

by lucky830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Mar 02, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 25, 2024

Very pleased with the service department and especially the service writer/representative. I will happily continue to bring my vehicle’s to Shamaley. More

by Rudy E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
Report | Print
Feb 27, 2024 -

Shamaley Ford responded

We're delighted to hear that you are very pleased with our service department and your service representative. Providing excellent service is our priority, and we appreciate your trust in Shamaley Ford. Thank you for choosing us, and we look forward to serving you and your vehicles again in the future! Safe travels!

February 24, 2024

The staff at Shamaley Ford is very helpful, accommodating and professional. All departments work as a team! More

by JCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
Report | Print
Feb 26, 2024 -

Shamaley Ford responded

We're delighted to hear that the staff at Shamaley Ford has been helpful, accommodating, and professional. Teamwork among all departments is crucial, and we're glad to know that they work well together. Thank you for choosing us, and we look forward to continuing to provide excellent service in the future!

February 22, 2024

Received fast and professional service for my vehicle. The staff are cery courteous and friendly. More

by pfkramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 24, 2024 -

Shamaley Ford responded

We're delighted to hear that you received fast and professional service for your vehicle and that our staff was courteous and friendly. Customer satisfaction is our top priority, and we appreciate your positive feedback. Thank you for choosing our services, and we look forward to serving you again in the future!

February 22, 2024

Javier was great with customer service and keeping me in the loop on the service done to my 2022 ford transit ! Awesome service as always. Thanks Javier! You da man! More

by Jeremypagan9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
Feb 24, 2024 -

Shamaley Ford responded

That's fantastic to hear! Javier provided excellent customer service and kept you well informed about the service done on your 2022 Ford Transit. It's always great to have a reliable and communicative service advisor. Safe travels!

February 19, 2024

I arrived at 7 am for my appointment and was taken care of fast and friendly More

by Pascual
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwardo
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Feb 24, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a fast and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 19, 2024

I was literally in and out in under an hour! Amazing service as always and definitely coming back! More

by Ebernal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Antonio P
Report | Print
Feb 24, 2024 -

Shamaley Ford responded

We're thrilled to hear that you had an amazing service experience and that you were in and out in under an hour. Providing efficient service is important to us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

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