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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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December 27, 2023

A really bad service with the bill departments. It was not explained that their policies had change according to them last week. More

by agjmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier (service advisor)
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December 24, 2023

Service advisor Daniel was very professional and knowledgeable about the repairs that needed to be done to get my F150 back on the road. More

by Happy to be back on the road
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel service advisor
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Dec 30, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

Everyone is so sweet and hospitable. Definitely feel like I’m part of family there. All my questions are answered with detail. More

by Mferrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Dec 27, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a hospitable experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 23, 2023

Excellent service and very good attention from the staff, good explanation to the client, Excellent time in diagnostic and repairs done More

by jorgeperez1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco porras
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Dec 27, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Bad and ugly service they xx up my car, never go back ñor buy a car from them. It took 2:30 hrs for an oil change. After that my car started slugishing. More

by Julieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrián
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December 19, 2023

Audry was great she kept me posted on My vehicle and service was quick thank you More

by ssepulveda081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audry (10)
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Dec 20, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Audry provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Audrey was awesome in providing the incredible service while i visited today at the dealership More

by jaimequintana74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AUDREY HERRERA
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Dec 20, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Audrey provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Excellent service Excellent servie advisor Fully recomen no problem at all Going back again Excellent More

by hugo3910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus rosales
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Dec 21, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

My service advisor, Chuy Rosales, is very helpful, professional and knowledgeable regarding my vehicle maintenance needs. He is always willing to go the extra mile. He is amazing. We are very please More

by Hguevara33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy Rosales
Report | Print
Dec 20, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Chuy provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 17, 2023

A ver smooth experience due to the professional staff. I was help and kept informed at all times. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Dec 19, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a smooth experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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