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Shamaley Ford - Service Center

El Paso, TX

4.8
597 Reviews

597 Reviews of Shamaley Ford - Service Center

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March 11, 2024

Shamaley is the only place I go to buy vehicles. They care about what you want and take care of whatever services you need. More

by Sarah O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Mar 13, 2024 -

Shamaley Ford responded

Thank you for the kind words Sarah! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 09, 2024

Good service and professional. Location and area was clean and presentable. Service members very attentive. More

by saul105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
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Mar 13, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 08, 2024

Jerrymyles is always very kind & helpful. He truly provides outstanding customer service. He is the best! More

by Angelica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
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Mar 12, 2024 -

Shamaley Ford responded

We're thrilled to hear that Jerry consistently provides outstanding customer service, making him the best in your eyes. Safe travels, and thank you for sharing your positive experience!

March 07, 2024

Things continue to get better! Greated upon entry, great & fast service, along with friendly staff. More

by williamegb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Mar 10, 2024 -

Shamaley Ford responded

We're thrilled to hear that your experience continues to improve! Thank you for highlighting our friendly staff, efficient service, and the warm welcome you received upon entry. We look forward to providing you with excellent service in the future!

March 06, 2024

Friendly compassionate knowledgeable quick thorough awesome customer service great recommended dependable guidance personal confidence amazing More

by Terry Preciado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie H., Aaron W
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Mar 08, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience! We're delighted to hear that you found our team to be friendly, compassionate, knowledgeable, quick, and thorough and that you received awesome customer service. Recommendations and personal confidence are valued aspects of our service, and we appreciate your kind words. We're here to assist you!

Mar 08, 2024 -

Terry Preciado responded

We've been buying our vehicles from Shamaley for years. Our kids buy their vehicle's here also. Now we're bringing our grandkids to get their first vehicles here. We've always been treated so well.

March 05, 2024

Great customer service from Jose Carillo,he takes the time to explain and give suggestions for new repairs and services specials of the month. More

by Victor Baca
Recommend Dealer
Yes
Employees Worked With
Jose Carillo
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Mar 08, 2024 -

Shamaley Ford responded

We're delighted to hear about the great customer service provided by Jose! It's wonderful that he takes the time to explain and offer suggestions for new repairs and service specials. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing our dealership, and we look forward to serving you again in the future!

March 05, 2024

Chuy was very helpful! Although it was busy many staff members said hi and made sure I was taken care of. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
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Mar 08, 2024 -

Shamaley Ford responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that Chuy provided helpful assistance and that our staff ensured you felt well taken care of, even during busy times. We appreciate your feedback and look forward to serving you again in the future!

March 04, 2024

Attentive, quick service. Jose my consultant answered all my questions and was very knowledgeable. They have a great waiting area. More

by pramos525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 08, 2024 -

Shamaley Ford responded

We're glad to hear that you received attentive and quick service from Jose, your consultant. It's fantastic that he answered all your questions and showcased great knowledge. Additionally, we're pleased to know that you found the waiting area to be great. Thank you for choosing us, and we look forward to providing excellent service for your vehicle in the future!

March 02, 2024

I made an appointment and the services were done correctly and on the time given at time of service. More

by Boycows3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Mar 07, 2024 -

Shamaley Ford responded

Thank you for taking the time to share your positive experience with us! We're glad to hear that your appointment went smoothly, and our team provided the services you needed in a timely manner. We appreciate your business and look forward to serving you again in the future!

February 29, 2024

Joe Mena provided an excellent service, explaining every detail about the service it was given to my suv. More

by Advari2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE MENA
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Mar 03, 2024 -

Shamaley Ford responded

We're pleased to hear that Joe provided you with excellent service, taking the time to explain every detail about the service given to your SUV. We appreciate your business and look forward to serving you again in the future.

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