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Shamaley Ford - Service Center

El Paso, TX

4.8
596 Reviews

596 Reviews of Shamaley Ford - Service Center

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March 21, 2024

Mr. Aaron Wade helped me get my F150 fixed up after needing camshaft replacement. He made sure I was properly taken care of as he had a lot of red tape to go through to make sure my warranty covered pa More

by Rvalen77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Mar 26, 2024 -

Shamaley Ford responded

Thank you for sharing your experience with Mr. Aaron at Shamaley Ford! We're glad to hear that he ensured proper care for your F150, navigated warranty coverage, offered rental options, and kept you updated throughout the process. We appreciate your business and look forward to serving you again in the future!

March 19, 2024

Friendly,prompt and explains problems that will be needed to be amended in the future. More

by ram.busta52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Mar 21, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a friendly and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 16, 2024

Great customer service and friendly environment and a great service department not to mention a great service advisor More

by samwichsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles C. Esmele
Mar 20, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Mar 21, 2024 -

samwichsanchez responded

Customer for life

March 16, 2024

They're Simply Awesome. Joe Mena, my advisor this time, went out and beyond to make sure my needs were met. Service always done within the time promised. This is why I keep More

by j0rg3mart1n3z69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
Mar 20, 2024 -

Shamaley Ford responded

Thank you for your kind words! We're thrilled to hear that Joe and our team at Shamaley Ford have consistently provided you with exceptional service for all three of your Ford vehicles. Going above and beyond to meet your needs and delivering on time are priorities we take very seriously. We appreciate your loyalty and look forward to continuing to provide top-notch service for your vehicles in the future!

March 15, 2024

Fast great customer service in and out quickly will recommend to anyone that owns a ford vehicle More

by Arambula225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 19, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 13, 2024

Alexis, is such an amazing person, he is very courteous, helpful and professional service clerk More

by fitovelarde33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Mar 15, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Great service from the whole staff! Ms Herrera was awesome!It is very easy to schedule and get the service done! Will recommend Shamaley to everyone! More

by noctoom
Recommend Dealer
Yes
Employees Worked With
Audrey Herrera
Mar 15, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 13, 2024

Great service, from the time I showed up until I left. The service was great and the representative that assisted me was great in how they handled my request and the timely manner in which I was seen was More

by star.spring17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena, Audrey
Mar 15, 2024 -

Shamaley Ford responded

We're thrilled to hear about your positive experience with our service! Providing great service from start to finish is our top priority, and we're glad to hear that our representative assisted you effectively and handled your request with care. Ensuring timely service is important to us, so we're delighted that you were seen promptly. Thank you for choosing us, and we appreciate your kind words. We look forward to serving you again in the future!

March 12, 2024

There is no point of having made appointment in which I made for 8 am. Unfortunately, they didn't work on car until noon. Essentially, I Waited 6 hours for a light change even with the fact I Bought part a More

by Marman26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recall his name but he was great.
Mar 28, 2024 -

Shamaley Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Mar 28, 2024 -

Marman26 responded

Thank you for reaching back to me. Unfortunately, I highly doubt anything other than a possible coaching will be give and I can certainly almost guarantee that everything will remain the same. But hey, thanks again for reaching out.

Apr 19, 2024 -

Shamaley Ford responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com Sasha Martinez Customer Relations Director

March 11, 2024

Shamaley is the only place I go to buy vehicles. They care about what you want and take care of whatever services you need. More

by Sarah O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Mar 13, 2024 -

Shamaley Ford responded

Thank you for the kind words Sarah! We are very happy to hear that we were able to provide you with an enjoyable experience!

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