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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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January 22, 2024

Great service, friendly people, quick service Coffee! ! Bdheb bdjdhej kdhdhr jdhdh bdhdjdj Hdhdjdj Jdjdud jdjdjdj More

by Sergio
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
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Jan 23, 2024 -

Shamaley Ford responded

Thank you for the kind words Sergio! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 22, 2024

Great customer service from cashier and service advisor. Very friendly and respectable. I informed the service advisor of the problem I was experiencing with an oil leak. An inspection of the oil pan found More

by acastillo15711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
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Jan 26, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience! We're pleased to hear that you received great customer service from the cashier and service advisor. Unfortunately, you experienced an oil leak due to an improper oil filter placement, but we're glad that we were able to identify and address the issue. We appreciate your trust and look forward to serving you again. Safe travels!

January 21, 2024

Professional and very respectful team members they take care of there customers very well. Thank you for taking care of my F 150. More

by dtcoltblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Antonio
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Jan 23, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Marco was awesome! Extremely knowledgeable and very attentive to our needs and doubts. Provided great feedback and kept us in mind on the progress of our vehicle. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco porras
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Jan 25, 2024 -

Shamaley Ford responded

Thank you for your positive feedback about Marco! We're delighted to hear that he was awesome, extremely knowledgeable, and attentive to your needs and doubts. It's great that he provided excellent feedback and kept you informed about the progress of your vehicle. We appreciate your kind words and look forward to serving you again!

January 17, 2024

I took my truck for an oil change and I was hit with extra charges that are not disclosed anywhere. Also, they broke my valance This dealership is nice and clean and great hospitality. More

by dcasta02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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Jan 25, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 915-629-4237. I look forward to speaking with you. Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com

January 17, 2024

Quick service and very trustworthy. Marco P was very knowledgeable and made me feel at ease about fixing the issues with my vehicle. More

by rox1379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras, Jaime
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Jan 23, 2024 -

Shamaley Ford responded

We're glad to hear that you received quick service and found the team to be very trustworthy. It's great that Marco's knowledge and approach made you feel at ease about fixing the issues with your vehicle. We're here to assist you, and thank you for choosing our service!

January 15, 2024

You can count in Shamaley and their service department. I had an appointment for service and the service was thorough and completed in under 2 hours. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
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Jan 18, 2024 -

Shamaley Ford responded

It's great to hear that you can count on us and our service department. The fact that your service appointment was thorough and completed in under 2 hours is a positive testament to our efficiency. We appreciate your business. We are excited to help you in the future.

January 12, 2024

The service was great. Jerry Esmele was very helpful. Guided me thru the whole process the right way. More

by Gerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
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Jan 13, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jerry provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

Great service especially with Jerrie Esmele providing the quality services in the Service Department at Shamaley Ford. More

by Fsutter56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrie Esmele
Report | Print
Jan 12, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jerrie provided quality assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

Shamaley Ford has the best selection and the best deals. Shamaley has an awesome staff and a great Service Department. My salesperson Ralph Hernandez always knows what vehicle I want. Shamaley always goes b More

by josierivera1640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Hernandez-Sales Javier Sanchez-Service Department
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Jan 13, 2024 -

Shamaley Ford responded

It's fantastic to hear about your positive experience with Shamaley Ford, from our selection and deals to our awesome staff and great Service Department. The fact that your salesperson, Ralph, consistently knows what vehicle you want speaks to the personalized service provided. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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