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Shamaley Ford - Service Center

El Paso, TX

4.8
596 Reviews

596 Reviews of Shamaley Ford - Service Center

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April 02, 2024

The service was quick and excellent. They kept communicating with me in every step. Thanks to Eduardo for the excellent service! More

by Juan T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Apr 05, 2024 -

Shamaley Ford responded

That's great to hear! We're glad that you had a quick and excellent service experience and that Eduardo provided you with such great service. Eduardo and the team appreciate your kind words and your business!

April 01, 2024

Great place for all your service needs. I took my vehicle in for an oil change and it was completed promptly. More

by gpagma16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Apr 05, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

There service department personnel always provide accurate wait times for the service being performed. The price for services are always reasonable, especially when it comes to routine oil change ser More

by ahaguero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Pablo Vall
Apr 04, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience with the service department at Shamaley Ford! It's great to hear that they provide accurate wait times and offer reasonable prices, especially for routine oil change services. We're glad that you've found our pricing to be lower than other places. It's also reassuring to know that if any issues arise, Shamaley Ford is quick and hassle-free in correcting them.

March 29, 2024

Great service team specially Aaron wade, will definitely go back to take our whole fleet More

by amador.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron wade
Apr 03, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Aaron provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 28, 2024

Jessica Dominguez (service advisor) is super attentive & professional..I would most definitely recommend Jessica @ Shamaley Service. Thank you Mike Franco More

by Franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dominguez
Apr 04, 2024 -

Shamaley Ford responded

You're welcome! We're glad to hear that Jessica Dominguez provided you with attentive and professional service at Shamaley Ford. Thank you for recommending her. We appreciate your feedback and your business!

March 26, 2024

Service advisor Javier Eduardo is exceptional young man. .Service on my vehicle was performed to my complete satisfaction.Dealership is clean well appointed with the right amenities, will definelty come back More

by malugar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAVIER EDUARDO
Apr 03, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Javier provided exceptional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 25, 2024

It has a professional and attentive staff. My advisor, Alexis was very informative and kept me abreast of every step, while my truck was being serviced and at ouck up time More

by Quezada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Mar 30, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 23, 2024

Very friendly and super helpful customer service agents. They provided a fast and convenient service. As well as open communication throughout the service. More

by SjPerez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Herrera
Mar 26, 2024 -

Shamaley Ford responded

We're glad to hear about your positive experience with our customer service agents! Providing fast, convenient service and open communication is important to us, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to serving you again in the future!

March 23, 2024

The team at Shamaley Ford always comes through with convenient, courteous, and professional service. I will continue to bring my vehicles here to get serviced. More

by Jose V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
Mar 27, 2024 -

Shamaley Ford responded

Thank you for your kind words! We're thrilled to hear that you've had positive experiences with our team at Shamaley Ford and that you plan to continue bringing your vehicles to us for service. We look forward to serving you again in the future!

March 22, 2024

Clear communication about what items need attention. Saved me money on the services that were done. More

by El Thenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Mar 22, 2024 -

Shamaley Ford responded

We strive to provide clear communication about the items that need attention and ensure that our customers fully understand the services being performed. It's great to hear that this approach helped save you money on the services. We appreciate your business. We look forward to assisting you in the future.

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