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Shamaley Ford - Service Center

El Paso, TX

4.8
596 Reviews

596 Reviews of Shamaley Ford - Service Center

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April 13, 2024

Jose at shamley was AWESOME great service very friendly! !!will be back great service everyone! Thank u More

by erikasanchez150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Apr 16, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jose provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 12, 2024

A top notch professional group that will go out of the way to accommodate their customers. More

by only4udawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Eduardo
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Apr 13, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

Excellent and courteous service from initial arrival to dealing with the checkout lady. Good job. More

by artrptcuellar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras,
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Apr 16, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

Bought car new here and 2nd service they have performed and it’s always been an amazing experience. Definitely a customer for life. More

by Schuylerbortz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Apr 16, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

Shamaley has been Dependable service over 20 yrs of our FORD vehicles including trucks and cars. More

by irmima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
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Apr 11, 2024 -

Shamaley Ford responded

It's fantastic to hear that Shamaley Ford has been your go-to for dependable service for such a long time with your Ford vehicles. Building that kind of trust and reliability over 20 years speaks volumes about our commitment to customer satisfaction.

April 10, 2024

Professional and courteous. Friendly and respectful. Service department works awesome to maintain our vehicles for safe operation. More

by Samantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Apr 11, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 07, 2024

Improper installation of vehicle battery. Protective battery sleeve not reinstalled. Engine heat damages the battery. More

by RRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco, unknown service technician
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Apr 09, 2024 -

Shamaley Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Shamaley Ford responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com Sasha Martinez Customer Relations Director

April 06, 2024

Chuy is always on top of my maintenance. He knows that truck better than I do! Thank you very much for your hard work. More

by Mr.mgomez1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy
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Apr 10, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Chuy provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 05, 2024

Very professional people. Every one is very helpful and respectful. Jesus Rosales did an excellent job taking care of my truck. More

by thejabl4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
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Apr 10, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jesus provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 05, 2024

Great service. Did a good job. Always rapid with service. Great customer service. No complaint. More

by Pgutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
Report | Print
Apr 09, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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