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Shamaley Ford - Service Center

El Paso, TX

4.8
596 Reviews

596 Reviews of Shamaley Ford - Service Center

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May 15, 2024

Pick up & delivery was seamless, convenient and everyone was helpful and professional. Highly recommended. Aaron & Sasha did a great job. More

by jimmy.caldera1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha, Aaron
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May 18, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the great assistance provided by Aaron and Sasha! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 10, 2024

Alexis was friendly and respectful to my requests. He followed up as promised to my text in a timely manner. I won't go anywhere else. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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May 11, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided friendly and respectful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

May 08, 2024

Great service! !! Jake was the bomb. Very quick with service and they had all the parts on hand. More

by luis.magdaleno42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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May 09, 2024 -

Shamaley Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 07, 2024

They are close by and being a FORD dealer I know that they will have what’s needed fix my truck. More

by jamesains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jereo
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May 08, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 06, 2024

Best CS and ALL employees in service department, especially AARON Wade, are helpful and polite. More

by esther.taylor46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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May 08, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Aaron! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 04, 2024

Excellent customer service. Amazing turn around time for serving such a large community. Eduardo is genuine in character and possesses excellent IPC skills. More

by Ernesto A. II
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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May 07, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the amazing assistance provided by Eduardo! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 04, 2024

Service advisor Aaron Wade was very helpful, I was kept informed on progress on repairs More

by Gettnline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aarón Wade
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May 08, 2024 -

Shamaley Ford responded

That's great to hear! Aaron provided excellent customer service by keeping you informed throughout the repair process. Thank you for choosing us!

May 02, 2024

Shamaley Ford is the best Ford dealership in El Paso. I have been to all of them and Shamaley provides the best customer service hands down. More

by fud_101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Report | Print
May 05, 2024 -

Shamaley Ford responded

It's great to hear that you've had such a positive experience at Shamaley Ford! Providing the best customer service is something we strive for, and we're glad to hear that we've met your expectations. We appreciate your business and look forward to serving you again!

April 30, 2024

Very courteous. .very professional and what I thought was going to take a day to two days only took half of a day. Great job. Joe Mena was very professional More

by normahijarmuro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
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May 03, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the professional assistance provided by Joe! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

April 27, 2024

Will adjust payment to fit budget on time service friendly service representative relationship establish whit representative More

by Gabby1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 30, 2024 -

Shamaley Ford responded

We understand the importance of fitting payments into your budget and providing timely and friendly service. Our goal is to establish a strong relationship with you and our service representatives, ensuring that your needs are met and your experience with us is exceptional. Thank you for choosing us.

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