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Shamaley Ford - Service Center

El Paso, TX

4.8
596 Reviews

596 Reviews of Shamaley Ford - Service Center

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May 29, 2024

Went to get a weather strip re-done on my doors bc my Bronco had come in with that manufacturing issue. Jerry was super helpful and made the process very easy for me. He was friendly, communicative and a More

by brivi321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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May 30, 2024 -

Shamaley Ford responded

It's great to hear that Jerry provided such excellent service during your visit to get the weather strip re-done on your Bronco! We're glad he made the process easy, communicated effectively, and resolved the issue promptly for you. Thank you for recommending Jerry for services - we appreciate your feedback and look forward to assisting you with any future needs you may have!

May 28, 2024

Service dept was knowledgeable and friendly. Easy to schedule my maintenance and for my vehicle back in a short amount of time. More

by dvhealy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
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May 29, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 28, 2024

Aaron was very helpful, he communicates well. Would recommend anyone to ask for Aaron. Awesome service. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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May 29, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Aaron! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 26, 2024

Great service and attention, excellent service , servicio de primera estoy muy contenta, y satisfecha fueron muy amables More

by lolmos1071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and Lorenzo
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May 28, 2024 -

Shamaley Ford responded

Agradecemos sus palabras tan lindas para nuestro personal. ¡Estamos muy contentos de haber podido ofrecerle una experiencia agradable!

May 25, 2024

Excellent customer service. Very friendly personnel. Very nice and clean installations. Affordable prices. Awesome rewards. More

by casas.v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Report | Print
May 27, 2024 -

Shamaley Ford responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 22, 2024

Service advisor Jose Carrillo was very informative about the service that was done on my Ford F150 More

by crodriguez1613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
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May 23, 2024 -

Shamaley Ford responded

That's great to hear! Service advisor Jose Carrillo's informative approach is definitely appreciated. It's always reassuring to have a clear understanding of the service performed on your vehicle.

May 21, 2024

They were available to fixed my pickup issues and also answered all questions I had about warranty More

by bullitboy13
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kay and George Olmos
Report | Print
May 22, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 21, 2024

I made a 1030 appt. Took them 2 hours to do simple oil change? Very poor More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique
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May 22, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com

May 19, 2024

Took 3 hours for oil change. Took 3 hours for oil change. Took 3 hours for oil change. More

by hnavyfernandez07
Workmanship
Recommend Dealer
No
Employees Worked With
Alex
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May 22, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I apologize for the long wait time to have an oil change done on your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez, Customer Relations Director

May 19, 2024

Reason why I gave 5 stars is because they fixed the AC problem of my car More

by Gumo_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
May 22, 2024 -

Shamaley Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

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