Shamaley Ford - Service Center

Verry good costumer service and quick response to the claint good service very professional personel claint good service very professional personel More

Staff is friendly, helpful. My appt was at 2:00. My vehicle was not began to be worked on until 3:30. I drive to Shamaley from 65 miles away. Not all the planned work on my vehi My appt was at 2:00. My vehicle was not began to be worked on until 3:30. I drive to Shamaley from 65 miles away. Not all the planned work on my vehicle was done; I was told that I could return tomorrow to have the work completed. This is unreasonable. More

Customer service was excellent, I truly felt cared for Thank you so much Mr Marcos for Thank you so much Mr Marcos More

Excellent communication and service. Joe keep us informed on the repair progress. His assistance with HQs Ford was much appreciated. Joe keep us informed on the repair progress. His assistance with HQs Ford was much appreciated. More

I was given a discount on my service which was greatly appreciated and the overall wait was not bad at all. appreciated and the overall wait was not bad at all. More

My vehicle is a 2014 Ford Escape. I have been using this dealer since 2015 when I moved to El Paso, TX. Awesome service. I have been using this dealer since 2015 when I moved to El Paso, TX. Awesome service. More

Used to love coming here for everything but the past couple of times something bad happens. This time I took my car in for oil change and tire rotation. Everything seemed fine when I inspected the vehic couple of times something bad happens. This time I took my car in for oil change and tire rotation. Everything seemed fine when I inspected the vehicle when they turned it in to me. It wasn’t until I was on the freeway going home when I started to notice a little wobble. Nothing sever thought it was just the road. Coming off on Zaragoza and Joe battle the wobble got more intense. Turns out the rear driver side tire had all 5 lug nuts loose. After calling and calling the dealership I was finally able to get a hold of someone. They sent someone out who completely was just not having it. He came added some torque and said everything was fine. Yet I still have my lug nuts sticking out. More

Alexis assisted with servicing my vehicle. Although it took a bit longer than expected, Alexis kept me informed during the entire process. As part of the great customer service, courtesy tra Although it took a bit longer than expected, Alexis kept me informed during the entire process. As part of the great customer service, courtesy transportation was provided since I dropped off the vehicle overnight. The pricing was fair and it’s peace of mind knowing the work was conducted by certified mechanics. Overall great experience. 👍 More

well I brought my truck to check several things and they did it very well and they treated me very well thank you did it very well and they treated me very well thank you More

Great service advisor, Jerry. The Vehicle was ready earlier than expected. Jerry helped out with the repair price also. The Vehicle was ready earlier than expected. Jerry helped out with the repair price also. More