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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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March 15, 2024

Fast great customer service in and out quickly will recommend to anyone that owns a ford vehicle More

by Arambula225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Mar 19, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 13, 2024

Alexis, is such an amazing person, he is very courteous, helpful and professional service clerk More

by fitovelarde33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Mar 15, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Great service from the whole staff! Ms Herrera was awesome!It is very easy to schedule and get the service done! Will recommend Shamaley to everyone! More

by noctoom
Recommend Dealer
Yes
Employees Worked With
Audrey Herrera
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Mar 15, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 13, 2024

Great service, from the time I showed up until I left. The service was great and the representative that assisted me was great in how they handled my request and the timely manner in which I was seen was More

by star.spring17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena, Audrey
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Mar 15, 2024 -

Shamaley Ford responded

We're thrilled to hear about your positive experience with our service! Providing great service from start to finish is our top priority, and we're glad to hear that our representative assisted you effectively and handled your request with care. Ensuring timely service is important to us, so we're delighted that you were seen promptly. Thank you for choosing us, and we appreciate your kind words. We look forward to serving you again in the future!

March 12, 2024

There is no point of having made appointment in which I made for 8 am. Unfortunately, they didn't work on car until noon. Essentially, I Waited 6 hours for a light change even with the fact I Bought part a More

by Marman26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recall his name but he was great.
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Mar 28, 2024 -

Shamaley Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Mar 28, 2024 -

Marman26 responded

Thank you for reaching back to me. Unfortunately, I highly doubt anything other than a possible coaching will be give and I can certainly almost guarantee that everything will remain the same. But hey, thanks again for reaching out.

Apr 19, 2024 -

Shamaley Ford responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com Sasha Martinez Customer Relations Director

March 11, 2024

Shamaley is the only place I go to buy vehicles. They care about what you want and take care of whatever services you need. More

by Sarah O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Mar 13, 2024 -

Shamaley Ford responded

Thank you for the kind words Sarah! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 09, 2024

Good service and professional. Location and area was clean and presentable. Service members very attentive. More

by saul105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
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Mar 13, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 08, 2024

Jerrymyles is always very kind & helpful. He truly provides outstanding customer service. He is the best! More

by Angelica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
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Mar 12, 2024 -

Shamaley Ford responded

We're thrilled to hear that Jerry consistently provides outstanding customer service, making him the best in your eyes. Safe travels, and thank you for sharing your positive experience!

March 07, 2024

Things continue to get better! Greated upon entry, great & fast service, along with friendly staff. More

by williamegb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Mar 10, 2024 -

Shamaley Ford responded

We're thrilled to hear that your experience continues to improve! Thank you for highlighting our friendly staff, efficient service, and the warm welcome you received upon entry. We look forward to providing you with excellent service in the future!

March 06, 2024

Friendly compassionate knowledgeable quick thorough awesome customer service great recommended dependable guidance personal confidence amazing More

by Terry Preciado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie H., Aaron W
Report | Print
Mar 08, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience! We're delighted to hear that you found our team to be friendly, compassionate, knowledgeable, quick, and thorough and that you received awesome customer service. Recommendations and personal confidence are valued aspects of our service, and we appreciate your kind words. We're here to assist you!

Mar 08, 2024 -

Terry Preciado responded

We've been buying our vehicles from Shamaley for years. Our kids buy their vehicle's here also. Now we're bringing our grandkids to get their first vehicles here. We've always been treated so well.

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