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Shamaley Ford - Service Center

El Paso, TX

4.8
696 Reviews

696 Reviews of Shamaley Ford - Service Center

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September 28, 2024

Long time customer of Charlie Hassoun, he runs a tight ship. Never disappoints. Thank you Charlie!! More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Report | Print
Oct 02, 2024 -

Shamaley Ford responded

Hello Mario, we're happy you found Charlie to be so supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

September 26, 2024

From start to finish Jake did a great job of taking care of the issues with my vehicle. Once my vehicle was being looked at he stayed in contact with me to let me know the progress. Highly recommend Shamale More

by ggloveslife39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

Was able to make appointment quickly for my busy schedule and have my vehicle serviced by same day More

by Efren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha Kay Durr
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

Service center works great, their advisors provides a great customer service. Service packages are always available More

by Alex Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo. Service advisor , George Olmos, Irwinn Ceja
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Hello Alex, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2024

Outstanding service. My advisor was Aaron, he always does an incredible job to help my visit smooth and easy. More

by javiergarza16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 22, 2024

Seriously the best service I've had in a long time. Aaron took care of everything. More

by Aschichtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron,Wade
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Hello Aschichtl, thank you; we appreciate your feedback! We hope to see you soon!

September 21, 2024

I come from a service background so I know the services took a bit longer than it should have for having had an appointment, about an hour rather than almost 2 am a half. also I should’ve received recommen More

by Jdhead2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Jdhead2000, I’m sorry for the inconvenience you faced regarding the extended wait time and not receiving the service recommendations until later the next morning. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at smartinez@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez Customer Relations Director smartinez@group1auto.com

September 20, 2024

Aaron has always been the best service technician I know. Great customer service skills. Definitely recommend. More

by Ferrelmarcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade, Jessica Dominguez, Samantha Kirtley
Report | Print
Sep 22, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a great experience with Aaron! Thanks for the recommendation, and have an amazing day!

September 20, 2024

Excellent service quick, and very efficient would highly recommend this dealership, smiles all around and respectful staff. More

by Brian villa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Sep 22, 2024 -

Shamaley Ford responded

Hi Brian, we are very happy to have provided you with such an excellent experience! Thanks for the recommendation, and have an amazing day!

September 19, 2024

Jerry was every helpful and was able to help me with the concerns regarding the tires on my suv More

by rma225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Report | Print
Sep 22, 2024 -

Shamaley Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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