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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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March 28, 2024

Jessica Dominguez (service advisor) is super attentive & professional..I would most definitely recommend Jessica @ Shamaley Service. Thank you Mike Franco More

by Franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dominguez
Apr 04, 2024 -

Shamaley Ford responded

You're welcome! We're glad to hear that Jessica Dominguez provided you with attentive and professional service at Shamaley Ford. Thank you for recommending her. We appreciate your feedback and your business!

March 26, 2024

Service advisor Javier Eduardo is exceptional young man. .Service on my vehicle was performed to my complete satisfaction.Dealership is clean well appointed with the right amenities, will definelty come back More

by malugar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAVIER EDUARDO
Apr 03, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Javier provided exceptional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 25, 2024

It has a professional and attentive staff. My advisor, Alexis was very informative and kept me abreast of every step, while my truck was being serviced and at ouck up time More

by Quezada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Mar 30, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 23, 2024

Very friendly and super helpful customer service agents. They provided a fast and convenient service. As well as open communication throughout the service. More

by SjPerez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Herrera
Mar 26, 2024 -

Shamaley Ford responded

We're glad to hear about your positive experience with our customer service agents! Providing fast, convenient service and open communication is important to us, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to serving you again in the future!

March 23, 2024

The team at Shamaley Ford always comes through with convenient, courteous, and professional service. I will continue to bring my vehicles here to get serviced. More

by Jose V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
Mar 27, 2024 -

Shamaley Ford responded

Thank you for your kind words! We're thrilled to hear that you've had positive experiences with our team at Shamaley Ford and that you plan to continue bringing your vehicles to us for service. We look forward to serving you again in the future!

March 22, 2024

Clear communication about what items need attention. Saved me money on the services that were done. More

by El Thenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Mar 22, 2024 -

Shamaley Ford responded

We strive to provide clear communication about the items that need attention and ensure that our customers fully understand the services being performed. It's great to hear that this approach helped save you money on the services. We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Mr. Aaron Wade helped me get my F150 fixed up after needing camshaft replacement. He made sure I was properly taken care of as he had a lot of red tape to go through to make sure my warranty covered pa More

by Rvalen77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Mar 26, 2024 -

Shamaley Ford responded

Thank you for sharing your experience with Mr. Aaron at Shamaley Ford! We're glad to hear that he ensured proper care for your F150, navigated warranty coverage, offered rental options, and kept you updated throughout the process. We appreciate your business and look forward to serving you again in the future!

March 19, 2024

Friendly,prompt and explains problems that will be needed to be amended in the future. More

by ram.busta52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Mar 21, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a friendly and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 16, 2024

Great customer service and friendly environment and a great service department not to mention a great service advisor More

by samwichsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles C. Esmele
Mar 20, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Mar 21, 2024 -

samwichsanchez responded

Customer for life

March 16, 2024

They're Simply Awesome. Joe Mena, my advisor this time, went out and beyond to make sure my needs were met. Service always done within the time promised. This is why I keep More

by j0rg3mart1n3z69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
Mar 20, 2024 -

Shamaley Ford responded

Thank you for your kind words! We're thrilled to hear that Joe and our team at Shamaley Ford have consistently provided you with exceptional service for all three of your Ford vehicles. Going above and beyond to meet your needs and delivering on time are priorities we take very seriously. We appreciate your loyalty and look forward to continuing to provide top-notch service for your vehicles in the future!

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