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Shamaley Ford - Service Center

El Paso, TX

4.8
594 Reviews

594 Reviews of Shamaley Ford - Service Center

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June 15, 2024

This is a great dealership to do all of your fords mechanical work. They are very honest and will not try to up sell you on anything except the usual wipers and filters. I’ve done most of my major rep More

by Mus90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Jun 17, 2024 -

Shamaley Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

Took my daughters 2018 Ford Focus for the works. Shamaley Ford found some other items that required attention after I acknowledged they took care of them. They even gave the car a wash! More

by Arturo R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holguin Alexis
Jun 17, 2024 -

Shamaley Ford responded

Hi Arturo, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

I bring my 2020 Ford F-150 here for service and am always treated great. The coffee is always hot and great. Only thing I tend to miss is getting my boots shined, because the guy that shines the shoes is not More

by Rocky from El Paso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 14, 2024 -

Shamaley Ford responded

Hi, thank you so much for your positive comments about Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2024

Great service, didn't have an appointment and Audrey was able to squeeze me in for the services I needed. Highly recommend their service. More

by Hrorrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Jun 16, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

June 13, 2024

Great service. Finished on time. Very helpful and explained everything before and after work was finished More

by jtexlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo
Jun 15, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

June 13, 2024

POOR customer service. Absolutely NO sense of urgency in the service department. NO accountability whatsoever. POOR communication. Will not do business with again. More

by djrox_2082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Chavez (lousy, lousy service); L. Vasquez, service manager (no leadership ability or sense of ownership in his department)
Jun 19, 2024 -

Shamaley Ford responded

I'm sorry to hear that you encountered any issues with our service department and the lack of communication. Could you please reach out to me so that I can address this? I couldn't locate your name in our database. I would appreciate it if you could get in touch with me using the email provided below. Sasha Martinez Customer Relations Director smartinez@group1auto.com

June 13, 2024

Ford always takes care of the issues I have with great service. I’ll always bring my vehicle to them. More

by hawkeye1619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Jun 14, 2024 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2024

I had great customer service. Done on time. Great work. Extremely satisfied. Would highly recommend. More

by Lizzykiss5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Jun 12, 2024 -

Shamaley Ford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2024

Representative very friendly and efficient. My vehicle maintenance was quick and well done, very professional. Thanks More

by samuel.gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeocha Durr
Jun 12, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2024

Had my oil changed and a recall fixed, Audrey in the service dept was great More

by Leverettjoe21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Jun 13, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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