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Shamaley Ford - Service Center

El Paso, TX

4.8
696 Reviews

696 Reviews of Shamaley Ford - Service Center

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October 22, 2024

Good place to get work done on your ford. . The service guys could be a little more helpful. I walked in and stood there for a couple of minutes and no one helped. I had to walk in and ask som More

by tponce60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 25, 2024 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (915) 591-8600.

October 19, 2024

Made an appointment 2 weeks a go for a brake flush and 4-wheel alignment. Drove 3 hours to get here from Alpine,TX. They got me in and out in about 3.5 hours. No issues or concerns I spent more time driv More

by Chiefordnance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
Oct 22, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2024

Eduardo Ruelas was polite and professional and not only was Shamaley identify our issue but found other issues we were unaware of. All the work was perform and our vehicle was delivered back to us earlier More

by eadionEdward Dion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
Oct 20, 2024 -

Shamaley Ford responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

Timely service done on a factory recall. Polite and knowledgeable staff with a quick turnaround. More

by bblair123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Oct 19, 2024 -

Shamaley Ford responded

Hello, we're happy you found our staff to be supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

I always have a great experience with the Shamaley Ford Service center. This time was no exception More

by docstrap2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Oct 19, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 14, 2024

Great customer service! Excellent, labor service! Quick service. Overall, great, excellent and awesome, quick service😊😊😊 More

by Juan Soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Flerro, Jessica Dominguez, Samantha Kirtley, Jerry Esmele, Art Guzman, Mike Medina, Isidro Monreal, Robert Morales, Salvador Narro, Armando Reyes
Oct 17, 2024 -

Shamaley Ford responded

Hi Juan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 13, 2024

Jerry my service advisor did a stellar job on getting my Vehicle serviced in a timely manner and making sure the gave both my vehicles a courtesy wash also. Make sure he get a add a boy More

by GerardoJoseGutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department , Jerry Esmele
Oct 13, 2024 -

GerardoJoseGutierrez responded

Good work keep it up!

Oct 15, 2024 -

Shamaley Ford responded

Hello, we're happy you found Jerry to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2024

Great service very friendly. Staff kept their word on repairs very satisfied. Will recommend shamaley More

by rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Oct 15, 2024 -

Shamaley Ford responded

Hello Rudy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. Thanks for the recommendation, and have an amazing day!

October 12, 2024

There was a nice customer attention, my service advisor was pretty nice and polite thank you. More

by Felipe Granillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ruiz
Oct 15, 2024 -

Shamaley Ford responded

Hello Felipe, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 11, 2024

I had a great experience at this dealership once again. The service was excellent and the customer service was great. There is no reason to go anywhere else. More

by gpagma16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Reyes
Oct 13, 2024 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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