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Shamaley Ford - Service Center

El Paso, TX

4.8
645 Reviews

645 Reviews of Shamaley Ford - Service Center

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September 18, 2024

Great work. Service advisor Joe Mena was excellent. Our car was fixed right and ready early. More

by Shred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
Sep 21, 2024 -

Shamaley Ford responded

Hi Shred, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2024

The most helpful service department in El Paso. I normally would take my truck to casa Ford but I won't go back. Had an issue with my window and casa said they couldn't get me in for over a month. More

by ericzeferjahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Sep 21, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Aaron! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2024

I have been doing business with Shamaley Ford over 30 years. Numerous vehicle's! current Vehicle at 310,000 miles. Service done by amazing people my go to advisors are Chuy and Jerry. Only those two amaz More

by Tthurston2248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy Rosales , Jerry Esmele
Sep 21, 2024 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chuy and Jerry here at Shamaley Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2024

Want to thank Mr Jose Carrillo for a great job. I have been going to maintain my expedition there for yrs. My Expedition had a recall and every other service advisor would tell me ill call you or w More

by jcat772002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
Sep 20, 2024 -

Shamaley Ford responded

Hi, we're happy you found Jose to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 16, 2024

Lorenzo in service did an amazing job taking care of my service needs. I definitely recommend Shamaley Ford More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Vargas
Sep 20, 2024 -

Shamaley Ford responded

Hi Jessica, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 15, 2024

José was really helpful and knowledgeable about my suv. He called once my car was ready and was kind. Thank you. More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José
Sep 16, 2024 -

Shamaley Ford responded

Hi Josie, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

September 14, 2024

The service advisor Kay was awesome and stayed in contact with me through the whole process. Great work! More

by Darren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha “Kay” Durr
Sep 16, 2024 -

Shamaley Ford responded

Hi Darren, we are very happy Kay could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 14, 2024

Great prompt service. Service Advisor kept me informed of what was going on with my vehicle. More

by vguerrero915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Sep 16, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a great experience with our team! We hope to be of service to you again in the future. Best wishes, Shamaley Ford

September 11, 2024

Excellent service kept me up dated on the work that’s being done.highly recommend them. More

by Antonio Gonzalez1009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
Sep 13, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

September 09, 2024

The customer service was excellent very attentive and helpful. The service center was excellent and helpful. More

by Serbej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras, Felipe Espinoza, Ralph Hernandez, Victor Munoz
Sep 10, 2024 -

Shamaley Ford responded

Hi Serbej, thank you for taking the time to leave a review for us at Shamaley Ford. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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