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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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July 10, 2024

Good service and attetive staff. The wait was longer than usual but understandable since it’s summer. Overall good experience! More

by BroncoBlue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Jul 11, 2024 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

July 09, 2024

Service advisors and techs are great here. Will listen and help with whatever you need ! More

by mimarissa99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguín
Jul 10, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 07, 2024

Professional service and a clean eye appealing facility. Free coffee is always a plus. Service was fast and sufficient. More

by Omar.Richard.davis458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
Jul 09, 2024 -

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

June 24, 2024

Excellent service as always, very clear instructions and recommendations, my car came out working perfect More

by Lety_oj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
Jun 26, 2024 -

Shamaley Ford responded

Hi, we're glad you had such a wonderful experience with us! Thank you, and have a fantastic day!

June 22, 2024

Excellent service, people is very courteous, prices are fair, also Ms Audery gave me an excellent attention and service. More

by sfernandez5577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audery
Jun 23, 2024 -

Shamaley Ford responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 19, 2024

I received notice that I needed to get a recall done on my vehicle, called them that same day and they got me in the next day. Aaron in the service department was great! He and the service team had my vehi More

by aidan.holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Jun 20, 2024 -

Shamaley Ford responded

Hi Aidan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2024

Quick service and very eager to assist you! Always have Fantastic customer service with a smile! More

by bridgett.valenzuela38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
Jun 20, 2024 -

Shamaley Ford responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 15, 2024

Took my daughters 2018 Ford Focus for the works. Shamaley Ford found some other items that required attention after I acknowledged they took care of them. They even gave the car a wash! More

by Arturo R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holguin Alexis
Jun 17, 2024 -

Shamaley Ford responded

Hi Arturo, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

Kay was very helpful and thorough with making sure everything was done correctly on my truck. She was also very understanding when voicing my concerns with the vehicle. She provided proactive checks a More

by brianmadigan31
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Jun 16, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience with Kay! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

This is a great dealership to do all of your fords mechanical work. They are very honest and will not try to up sell you on anything except the usual wipers and filters. I’ve done most of my major rep More

by Mus90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Jun 17, 2024 -

Shamaley Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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