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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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August 01, 2024

I love that they have an official merch store only one in El Paso tx More

by bacadavid38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Aug 04, 2024 -

Shamaley Ford responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 26, 2024

Thank you Alexis Holguin for being so professional, courteous, detai-oriented, and caring. You always provide the best service to me. More

by lovemy5grandkids17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin.
Jul 27, 2024 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Alexis here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 24, 2024

The people were very courteous and helpful. I took my car for service and it was ready as promised.I would recommend this dealership to all my family and friends. More

by Terry,s car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
Jul 26, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2024

Very nice people always Very polite and ready to help customers. I recommen this dealer 100% More

by azucena530diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis service advisor
Jul 24, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 23, 2024

Muy buen servicio de parte de Jose Carillo siempre quedamos satisfechos solo que ayer el que le iso el cambio de aceite al vehiculo deberia de ser mas limpio en su trabajo por ejemplo donde remueben e More

by alberto865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carillo
Jul 23, 2024 -

alberto865 responded

Muy buen servicio de parte de Jose Carillo siempre quedamos satisfechos solo que ayer el que le iso el cambio de aceite al vehiculo deberia de ser mas limpio en su trabajo por ejemplo donde remueben el oil filter limpiar bien el area donde se chorrea y tambien donde lo rellenan lo dejo todo salpicado y por ultimo no le puso el sticker que indica cuando toca el siguiente cambio

July 23, 2024

Good customer, service at service department. Associate was understanding about the issue on the vehicle and was able to coordinate well to get vehicle repaired More

by Flash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
Jul 24, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2024

Excellent employees, very friendly staff. Clean and comfortable waiting area, with refreshments. Prices are very reasonable and fair. More

by xavchavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis, Holguin
Jul 24, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2024

Great service and great staff. Thank you Aaron. This is the second time Aaron has helped us and has been very helpful. We are very pleased with his sservice. More

by resaguilera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Jul 26, 2024 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Aaron here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 21, 2024

I was pleased to do business with service rep Jerrymyles , he was very helpful and direct about the details of the servicing of my 2015 F150. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
Jul 22, 2024 -

Shamaley Ford responded

Hi Mike, we're happy to hear you had such a positive experience with Jerrymyles! Please don't hesitate to reach out if there's anything additional we can do for you.

July 20, 2024

Outstanding service to the customer! Lorenzo, Alexis, and staff know their job and know how to treat their customers 😀 More

by missile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo, Alexis
Jul 22, 2024 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

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