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Shamaley Ford - Service Center

El Paso, TX

4.8
574 Reviews

574 Reviews of Shamaley Ford - Service Center

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September 24, 2024

Service center works great, their advisors provides a great customer service. Service packages are always available More

by Alex Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Olmos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irwinn Ceja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Carrillo. Service advisor
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Sep 28, 2024 -

Shamaley Ford responded

Hello Alex, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2024

Outstanding service. My advisor was Aaron, he always does an incredible job to help my visit smooth and easy. More

by javiergarza16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 22, 2024

Seriously the best service I've had in a long time. Aaron took care of everything. More

by Aschichtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron,Wade
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Sep 28, 2024 -

Shamaley Ford responded

Hello Aschichtl, thank you; we appreciate your feedback! We hope to see you soon!

September 21, 2024

I come from a service background so I know the services took a bit longer than it should have for having had an appointment, about an hour rather than almost 2 am a half. also I should’ve received recommen More

by Jdhead2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Jdhead2000, I’m sorry for the inconvenience you faced regarding the extended wait time and not receiving the service recommendations until later the next morning. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at smartinez@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez Customer Relations Director smartinez@group1auto.com

September 20, 2024

Aaron has always been the best service technician I know. Great customer service skills. Definitely recommend. More

by Ferrelmarcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Kirtley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Wade
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Sep 22, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a great experience with Aaron! Thanks for the recommendation, and have an amazing day!

September 20, 2024

Excellent service quick, and very efficient would highly recommend this dealership, smiles all around and respectful staff. More

by Brian villa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Sep 22, 2024 -

Shamaley Ford responded

Hi Brian, we are very happy to have provided you with such an excellent experience! Thanks for the recommendation, and have an amazing day!

September 19, 2024

Jerry was every helpful and was able to help me with the concerns regarding the tires on my suv More

by rma225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2024 -

Shamaley Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 18, 2024

The dealership was clean. People were respectful and dressed, appropriate, and concerned with any issues I did have or questions. More

by Thatguyed9805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Kirtley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake
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Sep 20, 2024 -

Shamaley Ford responded

Hi, thank you so much for your positive comments about Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 18, 2024

Great work. Service advisor Joe Mena was excellent. Our car was fixed right and ready early. More

by Shred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
Report | Print
Sep 21, 2024 -

Shamaley Ford responded

Hi Shred, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2024

The most helpful service department in El Paso. I normally would take my truck to casa Ford but I won't go back. Had an issue with my window and casa said they couldn't get me in for over a month. More

by ericzeferjahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Sep 21, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Aaron! Please don't hesitate to reach out if there's anything additional we can do for you.

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