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Shamaley Ford
El Paso, TX
883 Reviews
Welcome to Shamaley Ford
Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Enjoy World-Class Customer Service at Our El Paso Ford Dealership
We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include:
Workable leasing and financing solutions for all financial situations
Certified Ford service with a shuttle service and loaners available if needed
Genuine OEM Ford parts and accessories
Complimentary snacks, drinks, and Wi-Fi while you wait
And more!
From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you.
We Serve Areas of Las Cruces, NM, Horizon City, and Socorro
While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 883 reviews
April 12, 2017
Taking Advantage and False Assumptions. I went in knowing i wanted to buy a ford mustang , i came out with a ford mustang, i was told I was approved 3 weeks pass by and it turns i wasn't ap I went in knowing i wanted to buy a ford mustang , i came out with a ford mustang, i was told I was approved 3 weeks pass by and it turns i wasn't approved and according the contract i was to return the mustang, but at the same time the dealership was to return my trade in vehicle, then boom my trade in vehicle has disappeared, it was sold even tho the finance had gone through, i went trying to search for help and everyone i have spoken with has been rude and unreasonable, i have been without my vehicle and as a soldier i have had difficulty doing my duties. The finance team saw a 20 your old soldier tried taking advantage and now i am paying the price. They have their vehicle back and i dont have mine... More
by CastilloStang
Employees Worked With
Jerry Gandarilla (General Sales Manager), Felipe Vasquez ( Finance Supervisor) , Armando Moraga ( Finance Manager)
February 14, 2017
Great experience I was greeted by Deanna, which was something new, I think this is a great improvement from previous visits the customer service back there was lacking I was greeted by Deanna, which was something new, I think this is a great improvement from previous visits the customer service back there was lacking More
by CARGIRLRF
Employees Worked With
Deanna, Manny Saenz
January 16, 2017
Awesome people to deal with. Highly recommended Went to by a new truck and had a great experience. Nice people to work with. Good financing and knowledge of the truck. Would work with them again. Went to by a new truck and had a great experience. Nice people to work with. Good financing and knowledge of the truck. Would work with them again. More
by Medlock
Employees Worked With
Sasha Martinez
November 18, 2016
Awesome and fun experience This place had great customer service, the people that helped me were friendly people and did there best to give me a good deal, and this was a very c This place had great customer service, the people that helped me were friendly people and did there best to give me a good deal, and this was a very clean dealer. More
by Kevlo
Employees Worked With
Elaine and Tony
November 14, 2016
Great Service Great customer service and follow up. Employee was responsive and followed up in a timely manner. She was also very courteous and not too pushy. Great customer service and follow up. Employee was responsive and followed up in a timely manner. She was also very courteous and not too pushy. More
by eb86
Employees Worked With
Sophia
October 26, 2016
Bad Service! Manuel Saenz is a bad service rep! Had to keep on asking the service rep about my car! Did not return phone calls, said was going to be done at a time Manuel Saenz is a bad service rep! Had to keep on asking the service rep about my car! Did not return phone calls, said was going to be done at a time and had to still wait 3 more hours after! Customer service doesn't seem to be of top priority! Thank you for the machanics that fixed my vehicle! I appreciate their work! Never going to go to this location again! More
by FHMJR
Employees Worked With
Manuel Saenz
September 18, 2016
Excellent!!! My overall experience at Shamaley Ford was Outstanding, great service, great enviroment, great sales people, great finance department, and excellent c My overall experience at Shamaley Ford was Outstanding, great service, great enviroment, great sales people, great finance department, and excellent customer service... Highly recommended... I will buy my next vehicle from them... More
by George123
Employees Worked With
Shamaley team
August 17, 2016
Bud Reno All I will say is Thank goodness for Bud being at this dealership, the Service Advisor was horrible at best. The only reason I will ever visit this de All I will say is Thank goodness for Bud being at this dealership, the Service Advisor was horrible at best. The only reason I will ever visit this dealership for service is because of Bud being the Service Manager and the confidence that I know he will take care of us. More
by Kristina
Employees Worked With
Bud Reno
June 22, 2016
service feo sales dep. does an outstanding job that's where I got my car. Though service dep is very un professional and unethical. Couldn't believe I had to wake sales dep. does an outstanding job that's where I got my car. Though service dep is very un professional and unethical. Couldn't believe I had to wake up at 5:30 am to be there at 6:50am to be one of the first ones in line. One hour and half later, called me and informed me couldn't find any of the noise that I had told them it had, then I asked are you serious ? They said yes, I'm like I can go show you, it's very easy. They said my technician is wrking on another car already, you'll have to bring it back with more time it'll take about 1-2days to diagnose, here are the keys of your car is parked right upfront . I was speechless couldn't believe wat I went through. Drove up to McDonald's right after to grab a bite reverse my car and heard the cracking noise again. My witness was all like they couldn't hear that!?we laghed, wat else to do. Then I checked my invoice and u said no wonder they couldn't find the noise. It said:“poping noise coming from vehicle when turning or going over speed bumps" Which I had originally inform the service guy: “it makes poping noise when you reverse and turn the steering wheel to the right", did not get my car fixed nor not even know wats wrong with it. Did contact management on service dep, no answer but left a voicemail. Hopefully they wnt waste my time again since I had to make arrangements for this appointment. More
by service16
Employees Worked With
Dnt remember
March 15, 2016
The Best Place to Get a Truck!!!! Bought a 2015 Ford F150 XLT on Saturday from Shamaley Ford the Gateway and Lee Trevino... It was the best truck buying experience I ever had!!! My sal Bought a 2015 Ford F150 XLT on Saturday from Shamaley Ford the Gateway and Lee Trevino... It was the best truck buying experience I ever had!!! My salesman Kevin Alvidrez was Awesome!! My finance manager George Olmos did everything for us to get financed at a low apr !! And the GM Stuart Sliva did all kinds of work to take in our trade which was a handicap accessible van (not many places take that type of vehicle in a trade, but he made it happen for us!) Overall I give them a 5 star rating!! Thank you all for giving us our dream truck!! Ever single one of you are AWESOME!! More
by Lauretta.Graham
Employees Worked With
Kevin Alvidrez, George Olmos, Stuart Sliva
