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Shamaley Ford

El Paso, TX

4.8
689 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 690 reviews

September 25, 2024

Very friendly and inviting people. Carlos Castanza was very polite and professional. He helped with getting the best deal and the whole process was very easy! More

by Kelly's
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Carranza
Sep 28, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Carlos! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

Service center works great, their advisors provides a great customer service. Service packages are always available More

by Alex Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Olmos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irwinn Ceja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Carrillo. Service advisor
Sep 28, 2024 -

Shamaley Ford responded

Hello Alex, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2024

Outstanding service. My advisor was Aaron, he always does an incredible job to help my visit smooth and easy. More

by javiergarza16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Sep 28, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 24, 2024

Muy amable El personal del diler edgar delgado nos atendio muy Bien y nos ayudo con todas nuestras preguntas gracias More

by 922rollingstones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Shamaley Ford responded

Hola, ¡estamos muy contentos de poder brindarte una experiencia positiva! No dude en comunicarse con nosotros si necesita algo. Que tengas un día maravilloso.

September 22, 2024

Seriously the best service I've had in a long time. Aaron took care of everything. More

by Aschichtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron,Wade
Sep 28, 2024 -

Shamaley Ford responded

Hello Aschichtl, thank you; we appreciate your feedback! We hope to see you soon!

September 21, 2024

I come from a service background so I know the services took a bit longer than it should have for having had an appointment, about an hour rather than almost 2 am a half. also I should’ve received recommen More

by Jdhead2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Sep 28, 2024 -

Shamaley Ford responded

Jdhead2000, I’m sorry for the inconvenience you faced regarding the extended wait time and not receiving the service recommendations until later the next morning. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at smartinez@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez Customer Relations Director smartinez@group1auto.com

September 20, 2024

Aaron has always been the best service technician I know. Great customer service skills. Definitely recommend. More

by Ferrelmarcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Kirtley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Wade
Sep 22, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a great experience with Aaron! Thanks for the recommendation, and have an amazing day!

September 20, 2024

Excellent service quick, and very efficient would highly recommend this dealership, smiles all around and respectful staff. More

by Brian villa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Sep 22, 2024 -

Shamaley Ford responded

Hi Brian, we are very happy to have provided you with such an excellent experience! Thanks for the recommendation, and have an amazing day!

September 19, 2024

Jerry was every helpful and was able to help me with the concerns regarding the tires on my suv More

by rma225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Shamaley Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 18, 2024

The dealership was clean. People were respectful and dressed, appropriate, and concerned with any issues I did have or questions. More

by Thatguyed9805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Kirtley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake
Sep 20, 2024 -

Shamaley Ford responded

Hi, thank you so much for your positive comments about Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

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