Shamaley Ford

Unprofessional Service Department Took in my vehicle, service was half way done and vehicle was returned. Days later same issues came up. No diagnostics, no call backs, issues not solv Took in my vehicle, service was half way done and vehicle was returned. Days later same issues came up. No diagnostics, no call backs, issues not solved! More

Great helpful, friendly service! Not only was the service great but they took care of the rebate so I didn't even have to mail it in. Just got the rebate price at time of completion Not only was the service great but they took care of the rebate so I didn't even have to mail it in. Just got the rebate price at time of completion of service. More

Keep looking We brought our vehicle in to the collision center after an accident. It took a total of 3 weeks to get it back, largely due to the fact that they did We brought our vehicle in to the collision center after an accident. It took a total of 3 weeks to get it back, largely due to the fact that they did not get it right the first time. Glad to say the work is much more acceptable this time, eventhough there is minor damage to one of the "new" mufflers that was installed. We rented from the Enterprise that is inside of the service center because of the convinience, but that was also a very big mistake. Unproffesional staff, and tried to steal our deposit. Do not ever rent from them, you will save yourself the hassel in the long run. Hard lesson learned from us, but hopefully you won't make the same mistake. Shop around for rental/repair shopes, and don't settle. More

Don'service your vehicle here I made an appoint because supposedly it gets priority on Wednesday morning to have the ac on my edge check and 2 days have gone by and nothing, not ev I made an appoint because supposedly it gets priority on Wednesday morning to have the ac on my edge check and 2 days have gone by and nothing, not even a diagnostic. Slow and very dismissive when you call.Save yourself the hassle and go elsewhere. More

Rude management, bad buisness and very dishonest Sold them my truck 17 days ago and the check is supposedly still in the mail. They are very unhelpful and liars. They offered me the same amount for m Sold them my truck 17 days ago and the check is supposedly still in the mail. They are very unhelpful and liars. They offered me the same amount for my truck as Hoy Fox but Hoy Fox said it would take 10 days to get paid. Definitely regret my decision to do buisness with these guys. The guy that "helped" me was manager of the used cars David. I went in on Friday the 27th he told me it was in the mail and should be here any day. Called today Monday the 30th said they were waiting on the title maybe i should call the bank. Awesome customer service! After I explained to him that that wasn't what was agreed on he said to call him back in 15 minutes... why not call me when you resolve the issue. Horrible service. Called back 18 minutes later and went to his voicemail. David called me back the next day told me he couldn't do anything till they receive the title. I went in later to talk to the manager of the whole store. He was also very unhelpful and rude. The end result David called everyone a liar except me. The main manager told me "this isn't a mom and pop store, we have multiple locations we can't just issue a check we have to follow procedures." Have hired an attorney, will update. More

Bait and Switch Coupon Terrible overall experience. Made an 8:30 am appointment for an oil change and inspection. I arrived at 8:15 yet my vehicle wasn't ready until 10:41. Terrible overall experience. Made an 8:30 am appointment for an oil change and inspection. I arrived at 8:15 yet my vehicle wasn't ready until 10:41. To make things worse, I brought a Shamaley coupon for $29.95 for the oil change (regular $39.95). They credited me $10.00, but charged me an additional $2.75 per quart over 5 quarts (my F-150 requires 8 quarts) for a total of $8.25. That means my $10.00 coupon was only worth $1.75 in savings. Lousy coupons coupled with terrible service means that i will not return to Shamaley for service. Note- if I could have given zero stars, I would have. More

Dishonest Service I took my Ford Freestyle in today for an oil change, fuel filter service, and retrieval of keyless entry code. I was charged $40.00 for the code retri I took my Ford Freestyle in today for an oil change, fuel filter service, and retrieval of keyless entry code. I was charged $40.00 for the code retrieval, but they refused to give me the code. They also tried to sell me on a brake job. I had just had my brakes replaced by a brake shop. I have lifetime guarantee on my brakes because they are the best brake service center in El Paso. The Shamaley dealership tried to tell me my brake pads were low. They also tried to sell me on a transmission job. I was also told that my transmission was in perfect shape by a qualified transmission shop. THis dealership used to have the very best in customer service. Now, it has become a thing of the past. I will now have to find another dealership to service my two fords. More

professional and outstanding service I have brougt many cars, this time it was the best exerience, from the first moment David Laymon took over and was attentive to all our needs, the pr I have brougt many cars, this time it was the best exerience, from the first moment David Laymon took over and was attentive to all our needs, the price was the best in town. David was most knowable and very professional. If you rbuying a Ford go to Shamaley an ask for David he is sales manage and great Anne from N.Y. More

Oil change The Customer service at Shamaley ford was the best. I Would definitely recommend it to all my friends and relatives. Shamaley ford has a great staff. The Customer service at Shamaley ford was the best. I Would definitely recommend it to all my friends and relatives. Shamaley ford has a great staff. More

WHAT A JOKE WE HAVE BEEN DEALING WITH THIS GROUP FOR A COUPLE OF YEARS. WE HAVE TAKEN OUR E 450 IN 6 TIMES SINCE APRIL AND WE ARE TAKING IT BACK TODAY. EVERYTIME WE HAVE BEEN DEALING WITH THIS GROUP FOR A COUPLE OF YEARS. WE HAVE TAKEN OUR E 450 IN 6 TIMES SINCE APRIL AND WE ARE TAKING IT BACK TODAY. EVERYTIME WE ARE PROMISED THAT IT IS FIXED, EVERYTIME IT BREAKS DOWN . THIS IS PUTTING PEOPLES LIVES IN DANGER DUE TO THE FACT THAT WE ARE AN AMBULANCE PROVIDER . IT IS A SHAME THAT A FORD DEALERSHIP CANT FIXTHEIR OWN PRODUCT. More