Shamaley Ford

Bad Service! Manuel Saenz is a bad service rep! Had to keep on asking the service rep about my car! Did not return phone calls, said was going to be done at a time Manuel Saenz is a bad service rep! Had to keep on asking the service rep about my car! Did not return phone calls, said was going to be done at a time and had to still wait 3 more hours after! Customer service doesn't seem to be of top priority! Thank you for the machanics that fixed my vehicle! I appreciate their work! Never going to go to this location again! More

Excellent!!! My overall experience at Shamaley Ford was Outstanding, great service, great enviroment, great sales people, great finance department, and excellent c My overall experience at Shamaley Ford was Outstanding, great service, great enviroment, great sales people, great finance department, and excellent customer service... Highly recommended... I will buy my next vehicle from them... More

Bud Reno All I will say is Thank goodness for Bud being at this dealership, the Service Advisor was horrible at best. The only reason I will ever visit this de All I will say is Thank goodness for Bud being at this dealership, the Service Advisor was horrible at best. The only reason I will ever visit this dealership for service is because of Bud being the Service Manager and the confidence that I know he will take care of us. More

service feo sales dep. does an outstanding job that's where I got my car. Though service dep is very un professional and unethical. Couldn't believe I had to wake sales dep. does an outstanding job that's where I got my car. Though service dep is very un professional and unethical. Couldn't believe I had to wake up at 5:30 am to be there at 6:50am to be one of the first ones in line. One hour and half later, called me and informed me couldn't find any of the noise that I had told them it had, then I asked are you serious ? They said yes, I'm like I can go show you, it's very easy. They said my technician is wrking on another car already, you'll have to bring it back with more time it'll take about 1-2days to diagnose, here are the keys of your car is parked right upfront . I was speechless couldn't believe wat I went through. Drove up to McDonald's right after to grab a bite reverse my car and heard the cracking noise again. My witness was all like they couldn't hear that!?we laghed, wat else to do. Then I checked my invoice and u said no wonder they couldn't find the noise. It said:“poping noise coming from vehicle when turning or going over speed bumps" Which I had originally inform the service guy: “it makes poping noise when you reverse and turn the steering wheel to the right", did not get my car fixed nor not even know wats wrong with it. Did contact management on service dep, no answer but left a voicemail. Hopefully they wnt waste my time again since I had to make arrangements for this appointment. More

The Best Place to Get a Truck!!!! Bought a 2015 Ford F150 XLT on Saturday from Shamaley Ford the Gateway and Lee Trevino... It was the best truck buying experience I ever had!!! My sal Bought a 2015 Ford F150 XLT on Saturday from Shamaley Ford the Gateway and Lee Trevino... It was the best truck buying experience I ever had!!! My salesman Kevin Alvidrez was Awesome!! My finance manager George Olmos did everything for us to get financed at a low apr !! And the GM Stuart Sliva did all kinds of work to take in our trade which was a handicap accessible van (not many places take that type of vehicle in a trade, but he made it happen for us!) Overall I give them a 5 star rating!! Thank you all for giving us our dream truck!! Ever single one of you are AWESOME!! More

Second time buyer and am very happy with my new F250! Very fast and got the deal done so I could surprise my brother when he got out of Dialysis. Picked him up and he was very happy and cool (not use to A Very fast and got the deal done so I could surprise my brother when he got out of Dialysis. Picked him up and he was very happy and cool (not use to A/C). Mr. E. Lopez is the BEST and helped me a lot! More

I LOVE MY SHAMALEY FORD!!! Great service, friendly staff,and very helpful Thanks for the food while we waited. You guys rock!!!! I will always return and recommend you guys... Great service, friendly staff,and very helpful Thanks for the food while we waited. You guys rock!!!! I will always return and recommend you guys... OH AND I LOVE YOUR SATURDAY SPECIALS!!!! More

Unprofessional Service Department Took in my vehicle, service was half way done and vehicle was returned. Days later same issues came up. No diagnostics, no call backs, issues not solv Took in my vehicle, service was half way done and vehicle was returned. Days later same issues came up. No diagnostics, no call backs, issues not solved! More

Great helpful, friendly service! Not only was the service great but they took care of the rebate so I didn't even have to mail it in. Just got the rebate price at time of completion Not only was the service great but they took care of the rebate so I didn't even have to mail it in. Just got the rebate price at time of completion of service. More

Keep looking We brought our vehicle in to the collision center after an accident. It took a total of 3 weeks to get it back, largely due to the fact that they did We brought our vehicle in to the collision center after an accident. It took a total of 3 weeks to get it back, largely due to the fact that they did not get it right the first time. Glad to say the work is much more acceptable this time, eventhough there is minor damage to one of the "new" mufflers that was installed. We rented from the Enterprise that is inside of the service center because of the convinience, but that was also a very big mistake. Unproffesional staff, and tried to steal our deposit. Do not ever rent from them, you will save yourself the hassel in the long run. Hard lesson learned from us, but hopefully you won't make the same mistake. Shop around for rental/repair shopes, and don't settle. More