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Shamaley Ford

El Paso, TX

4.8
761 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. ...
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11301 Gateway W

El Paso, TX

79936

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Showing 761 reviews

October 09, 2021

All was great, Lerenzo and Charlie really went out of their way to service my truck! Excellent! More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorenzo
Oct 12, 2021 -

Shamaley Ford responded

Thank you, Charlie, for your kind words for Lorenzo and Charlie! We thank you for your business and look forward to your next visit!

Oct 12, 2021 -

Charlie responded

I’ll be back!👍🏽

August 21, 2021

Had an apt for service. Told its a 3 hr wait because they got inundated with apts. If you cant handle the apts change the number of apts available More

by Tthurston2248
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dont know
Aug 27, 2021 -

Shamaley Ford responded

Thank you for bringing this to my attention. I apologize that you were not immediately assisted at your scheduled service time. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Samantha Kirtley Service Manager skirtley@group1auto.com

More
April 28, 2021

Made an appointment, went there, no customers around, no one would help. Finally helped and he said it would be 3 days before looked at! What the point of making an appointment. The service department sucks More

by Safecracker67
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
He did not say his name.
May 05, 2021 -

Shamaley Ford responded

I apologize for your experience with our service department. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at lvargas2@Group1Auto.com. Lorenzo Vargas Service Director

May 05, 2021 -

Safecracker67 responded

I forgot it was just a screen name on this review. Not dodging being public. My name is Bobby Brookshire. No need to make right. I have ordered the part and will install myself. Luckily Im able to do so. Just so attention has been made on the level of customer service going on or lack there of. I know times have been tough lately but, your customers deserve better whether they have purchased the vehicle from you or not. I do appreciate that the reviews are read and responded too.

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March 12, 2021

Rude service advisors that are not knowledgeable enough to quote correct pricing or detailed enough to do what you request. When confronting these "advisors" expect sharp and snarky replies with added pet More

by 20' Escape Owner
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jeremy
Mar 12, 2021 -

Shamaley Ford responded

Thank you for informing me about your situation. Please know that we are looking into your concerns and will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Lorenzo Vargas Service Director lvargas2@Group1Auto.com

February 17, 2021

Amazing service performed by Javier, had my vehicle in and out quickly without any problems! He was knowledgeable with the service he was doing and was able to explain everything to me. 10/10 More

by Hector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Ramirez
Feb 18, 2021 -

Shamaley Ford responded

Thank you, Hector, for your kind words for Javier! We thank you for your business and look forward to your next visit!

August 03, 2020

Hoy 3 de August fui a tatar de que le hicieran el servicio de cambio de aceite, pero eran las 8:00am y nadie querian a atender. Solo estaba una mujer atendiendo y estaba molesta porque habian muchos More

by Julio Sosa
Recommend Dealer
No
Employees Worked With
Jeremy or Raul garcia
July 24, 2020

On July 23rd at approximately 4:30pm Raul Garcia from service department is the most rude individual who treats customers very disrespectful terrible service he!! More

by hntchavez822
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Raul Garcia
Aug 12, 2020 -

Shamaley Ford responded

Thank you for sharing… Shamaley Ford is celebrating 40 years of service in our El Paso Community, active and supporting our Wonderful City and all the surrounding areas. We always strive to improve, listen to our customers, work together, and find the best possible solution to any customer issues. Team Shamaley Ford

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July 16, 2020

Great location, great service. No complaints. Drove by and a Ford F-150 caught my attention. Decided to give it a try and go for a test drive. From the moment I pulled up, I was greeted and offer More

by locomotive1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Munoz
Jul 29, 2020 -

Shamaley Ford responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

July 03, 2020

Great service. Great price. Friendly staff. Went in for oil change and tire rotation and got a full report on my car. Exactly what I needed. More

by cristypink8515
Recommend Dealer
Yes
Employees Worked With
Mr Gandara
Jul 29, 2020 -

Shamaley Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

June 30, 2020

I would Like to Thank Esther she approached me while in my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was More

by Ángel
Recommend Dealer
Yes
Employees Worked With
Esther
Jul 29, 2020 -

Shamaley Ford responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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