Shamaley Ford

Dropped off my vehicle at the time of my appointment, I was told that there would be a 3-5 day wait for a diagnostic check. I was told after the diagnostic check that they would make a determination on a was told that there would be a 3-5 day wait for a diagnostic check. I was told after the diagnostic check that they would make a determination on a rental. I informed Jerry that I did indeed have a rental on my extended warranty. So I am without a vehicle until the diagnostic, if you keep my vehicle overnight I am supposed to get a rental correct, or my extended warranty isn't worth the paper it is written on. This is the second time I drop off the vehicle for the same problems that were not corrected the first time I dropped it off with an appointment because of the same issue. Also did not get a rental then. Again it was going to take 5 days to diagnose the vehicle and they were backed up with work. Why have an appointment to check out a vehicle if it's going to sit in the parking lot and wait for 3-5 days. I need a truck for the work that I do, so the rental I hope to get needs to be a truck. I ordered a new 2022 Platinum, I am thinking about not picking it up if I am going to get the same service with the 2022 that I am getting with my 2017. I am looking to go elsewhere for a new vehicle. I have purchase a total of about 7 or more vehicles from Shameful Ford. I normally get pretty decent service, but these last two visits have me really upset. I normally don't write bad review I think second time, same issues, warrant a less than fair review. More

Excellent service and customer attention. Actually my car was ready before the time promised. José Pablo went beyond his duties and gave a quality service. Thanks was ready before the time promised. José Pablo went beyond his duties and gave a quality service. Thanks More

All was great, Lerenzo and Charlie really went out of their way to service my truck! Excellent! their way to service my truck! Excellent! More

Had an apt for service. Told its a 3 hr wait because they got inundated with apts. If you cant handle the apts change the number of apts available got inundated with apts. If you cant handle the apts change the number of apts available More

Made an appointment, went there, no customers around, no one would help. Finally helped and he said it would be 3 days before looked at! What the point of making an appointment. The service department sucks one would help. Finally helped and he said it would be 3 days before looked at! What the point of making an appointment. The service department sucks! I asked if they could give a date and time to look at my truck he said no. More

Rude service advisors that are not knowledgeable enough to quote correct pricing or detailed enough to do what you request. When confronting these "advisors" expect sharp and snarky replies with added pet to quote correct pricing or detailed enough to do what you request. When confronting these "advisors" expect sharp and snarky replies with added pet names like "boss" to add finishing touches on their masterpiece of poor customer service. More

Amazing service performed by Javier, had my vehicle in and out quickly without any problems! He was knowledgeable with the service he was doing and was able to explain everything to me. 10/10 and out quickly without any problems! He was knowledgeable with the service he was doing and was able to explain everything to me. 10/10 More

On July 23rd at approximately 4:30pm Raul Garcia from service department is the most rude individual who treats customers very disrespectful terrible service he!! service department is the most rude individual who treats customers very disrespectful terrible service he!! More

Great location, great service. No complaints. Drove by and a Ford F-150 caught my attention. Decided to give it a try and go for a test drive. From the moment I pulled up, I was greeted and offer Drove by and a Ford F-150 caught my attention. Decided to give it a try and go for a test drive. From the moment I pulled up, I was greeted and offered some cold water. Super plus given how hot it is out. Staff was friendly and ready to help. Everybody maintains distance and is wearing a mask. Considering buying the truck! Wish me luck! More