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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
898 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 898 reviews

October 15, 2023

Enjoy the customer service and explanation received with services rendered. Great team! Very helpful! Thank you More

by Saul2luv4me
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Alexis
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Oct 17, 2023 -

Shamaley Ford responded

We're thrilled to hear that you've enjoyed our customer service and the explanations provided with the services. Our team greatly appreciates your kind words and is dedicated to being very helpful. Thank you for choosing us, and we look forward to serving you again!

October 13, 2023

Edgar Delgado. Excellent salesman well worth the drive from Alamogordo. Great customer service , integrity, going the extra mile. I’ve looked for a F150. Throughout More

by charlesgonzales373
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar
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Oct 17, 2023 -

Shamaley Ford responded

It's wonderful to hear about your excellent experience with Edgar at Shamaley Ford. Excellent customer service, integrity, and going the extra mile can truly make a difference when purchasing a vehicle. It's great that you found a Ford F150 that you're very satisfied with. We are glad to hear that our team at Shamaley Ford, including Mr. Delgado and the general manager, have provided you with a positive and memorable experience. Building strong relationships with customers is a testament to our commitment to service. Thank you for sharing your feedback and experience with us. We appreciate your business. We look forward to assisting you in the future.

October 13, 2023

They took care of my car in 30 minutes. (went at 7:30 a.m.) Great service! More

by Jonathan
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Recommend Dealer
Yes
Employees Worked With
Eduardo
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Oct 17, 2023 -

Shamaley Ford responded

We're glad to hear that we provided such efficient service, taking care of your car in just 30 minutes, especially with your early morning visit at 7:30 a.m. Your time is valuable to us, and we appreciate your feedback. Thank you for choosing our services!

October 13, 2023

Great service! Jerry is the best. Very fast service, great customer service. Very satisfied customer! More

by r_anthony21
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jerry, E
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Oct 17, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jerry provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 12, 2023

Very efficient, kept me informed. I’ve had my vehicles serviced by Shamaly Ford for more than twenty years. I wouldn’t be going back if I wasn’t satisfied with their service departme More

by st
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Recommend Dealer
Yes
Employees Worked With
Jessica
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Oct 14, 2023 -

Shamaley Ford responded

It's wonderful to hear that Shamaly Ford's service department has provided you with efficient service and has kept you informed during your vehicle servicing. Your loyalty to us for more than twenty years is a testament to our consistent and satisfying service. Thanks for sharing your loyalty and satisfaction!

October 12, 2023

Fast efficient service. My Service Advisor, Alexis, was very pleasant, professional and kept me informed. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALEXIS
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Oct 13, 2023 -

Shamaley Ford responded

It's great to hear that you had a fast and efficient service experience with Alexis as your Service Advisor. Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 12, 2023

Everyone was very friendly and helpful. My advisor set up a lyft driver and was picked up within less than 5 minutes. My car was ready earlier than estimated. More

by Vana25cor
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Recommend Dealer
Yes
Employees Worked With
Jose
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Oct 13, 2023 -

Shamaley Ford responded

It's wonderful to hear that everyone at Shamaley Ford was friendly and helpful, and that your advisor ensured a smooth experience, including setting up a Lyft ride. Getting your car back earlier than expected is always a pleasant surprise.Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 11, 2023

I would like to thank Charlie Hasssun and his service team for their hard word and exceptional service. More

by mark11silva
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Jerry
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Oct 13, 2023 -

Shamaley Ford responded

You're very welcome! We're thrilled to hear that Charlie and our service team provided you with exceptional service. Your appreciation means a lot, and we'll be sure to pass on your thanks to them. We're here to help. Thank you for choosing us!

October 11, 2023

Service dept was professional and maintained good communication with the services required. Promptly made the repairs as needed and returned my vehicle back once they did their quality checks More

by hog1963
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Oct 12, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

Always feel comfortable taking our vehicles to Shamaley. Miss the shoe shine guy, he's never around or he just happens to be out whenever I go. More

by Javier Marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JerryMyles
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Oct 11, 2023 -

Shamaley Ford responded

It's great to hear that you feel comfortable taking your vehicles to Shamaley Ford. It's unfortunate that the shoe shine guy seems to be elusive during your visits, but it's good to know that the overall experience is positive. Safe and smooth driving with your well-maintained vehicles!

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