Shamaley Ford

Great experience at Shamaleys Service rep was courteous and knowledgeable and service on my car was done in timely manner. I highly recommend Shamaley Ford for your service needs. Service rep was courteous and knowledgeable and service on my car was done in timely manner. I highly recommend Shamaley Ford for your service needs. More

2017 Ford Edge My wife and I gave Shamaley Ford a 5 star rating for the excellent work provided to us by Gilberto Martinez . We first met Gilbert several months back My wife and I gave Shamaley Ford a 5 star rating for the excellent work provided to us by Gilberto Martinez . We first met Gilbert several months back on a late Saturday evening after the dealership had closed. We were browsing the lot when he saw us near the Ford Edge section and kindly came over and introduced himself. From that meeting going forward he kept us informed and was always following up with the specific Ford Edge we were looking for . His professionalism , honesty and loyalty stood above the competition ( Casa , Viva, Dallas and Alamogordo dealerships ). I am proud to say we have a friend in Mr. Martinez and Shamaley Ford is very lucky to have him on their TEAM. Please acknowledge his superb job . Please thank Rocio Herrera for her attentiveness as well ! Thank you. Henry and Rose More

2013 F150 Was happy with the price I received for the vehicle and the price I was giving for my trade in. Everything else was fine thanks Was happy with the price I received for the vehicle and the price I was giving for my trade in. Everything else was fine thanks More

Excellent experience Alissa was professional, courteous, respectful, dependable and informative. Good experience. Shuttle driver very nice. Mechanic is awesome. I f Alissa was professional, courteous, respectful, dependable and informative. Good experience. Shuttle driver very nice. Mechanic is awesome. I feel safe driving my vehicle now. Thank you More

Service experience I gave the rating I gave because I was able to work with Jerry Esmele over the phone. He kept me up to date on everything going on. I gave the rating I gave because I was able to work with Jerry Esmele over the phone. He kept me up to date on everything going on. More

Horrible lack of communication during my exceptionally long My power window was no longer operable. I was given a drop off appointment for 8:30am. My job was assigned to Jesse Bair, who advised me upon arrival My power window was no longer operable. I was given a drop off appointment for 8:30am. My job was assigned to Jesse Bair, who advised me upon arrival that it could take up to one and a half to two hours before they could diagnose the problem. Jesse advised me that most likely my vehicle would need to have the window regulator replaced. I informed Jesse that because I needed my truck for work, I would wait for it in the lobby. After two hours had passed, I went to check with Jesse at which time he informed that they were looking into the problem. During my wait, I received a text msg from Almendra Maese, service administer, advising me that if I would like an update I could text her. So after 4 hours of not hearing anything from anyone I sent Almendra a text asking for an update. One half hour later she replied that she would check with Jesse and get back. After not hearing anything for half an hour, I texted Almendra again looking for an update. She then advised me that Jesse would soon come out to see me. When Jesse appeared he could not tell me how much longer it was going to take. Instead, he re-assured me that the window regulator would need replacement and he would look into it. My vehicle was finally turned over to me at 4pm along with shocking bill for over $400. In retrospect, Shamaley Ford did a horrible job keeping me informed of the progress on repairing my vehicle and advising me on what charges to expect. No amount of fancy advertising will ever get me to return for any reason. I regret not having read some of the negative reviews prior to my decision to bring my vehicle in for repair, or I would have most likely decided to take it elsewhere. More

Respectful and honestly Great attention and respectful help to find the right car and good deal scored the circumstance fantastic help and definitely I highly recommended to Great attention and respectful help to find the right car and good deal scored the circumstance fantastic help and definitely I highly recommended to friend happy holidays. More

Excellent Service Great service!! Loved the rebates!! Offered Higher rebates than any other dealership! Great selection of vehicles! Salesmen was professional and court Great service!! Loved the rebates!! Offered Higher rebates than any other dealership! Great selection of vehicles! Salesmen was professional and courteous when talking to us. Salesman was patient in in working with us! More

Great service and employees. The person that helped me was kind and helpful. He answered all my questions he was patient. He did a great job. and employees. The person that helped me was kind and helpful. He answered all my questions he was patient. He did a great job. More

Routine Maintenance Service Advisor ( Alissa) was excellent !!!! She gave me good recommendations and also gave me special savings on most of my today’s services the tech Service Advisor ( Alissa) was excellent !!!! She gave me good recommendations and also gave me special savings on most of my today’s services the technicians needs to clean up all grease off doors,seats, and other interior or exterior objects they touch!!!! Very upsetting to get your vehicle back with grease on the interior and exterior of vehicle please wipe clean before returning my vehicle!!! I spent a lot of money in maintenance and keeping my vehicle clean so be courteous enough and return it to me the same way. Thanks More